Digital Excellence (2026) is our digital/membership focused national conference and exhibition taking place in London (Novotel London West) on 27th November. This year our theme is 'Digital to Grow Membership and Deepen Engagement' ...

For me it's about scale and speed. We did a huge project to understand our members, building out personas and lay the foundations of the marketing strategy. This has actually created a rich source of training data that can be ...

Hello, We currently do not routinely delete membership records from our CRM after a certain number of years. Asked ICO in terms of GDPR and they said they don't prescribe a length of time, as long as we can justify it. How ...

Many thanks for this Graham. I totally agree and this is useful feedback. ------------------------------ Rosalie Davidson Senior Membership Manager The London Library LONDON 02077664720 ------------------------------

Are you focusing on member journeys? If so, this free network resource will "hit the spot"! I have been asked to post each week on key sections. This week we focus on member journeys. The Ultimate Guide to Member Engagement ...