The same course simply opens from the Learning Path. However, from the tiles on the Dashboard, that intermediary screen appears.

When access is free and enrollments are unlimited it is not necessary and it involves extra clicks that throw users off.

Not connected yet? You're still welcome to join and watch it in action, though you'll get more out of it if you're connected ahead of time.

Seats are limited to 12, so register early. These sessions are not for troubleshooting installation. For help getting connected, visit our Support

Not connected yet? You're still welcome to join and watch it in action, though you'll get more out of it if you're connected ahead of time.

Seats are limited to 12, so register early. These sessions are not for troubleshooting installation. For help getting connected, visit our Support 

In this customer-led roundtable, Courtney Hetler-Findlay, Director of Learning & Development at SoftWriters, shares how her team evolved FrameworkAcademy from a customer training program into a strategic driver of adoption, retention, and customer success.

SoftWriters’ story is especially relevant for teams supporting complex products, highly customized customer environments, or learning programs that need to prove value beyond course completion.

Learn how SoftWriters is:

• Moving beyond traditional training metrics to tell a stronger business impact story

• Connecting learning objectives to customer behaviors and business outcomes

• Using Framework Academy to support onboarding, adoption, optimization, and retention

• Bringing together learning data, support insights, customer health, and product usage signals

• Framing customer education as a contributor to customer success — not just a support function

• Asking more mature questions as their program scales, including how education influences retention, growth, and customer confidence

• Building a practical impact storytelling model that other customer education teams can adapt

Whether you are building your first impact framework or refining how you report program value internally, this session offers practical language, useful examples, and a realistic look at how impact storytelling evolves over time.

Specifically, we like the Hero Image Widget from a design perspective with the image and ability to add text. However, we've noticed that the Hero Image Title appears to render as an H2 rather than an H1. <h2 class="hero__title">

CSS can style the element but cannot change the underlying HTML from an H2 to an H1. JavaScript could potentially modify the DOM after page load, but that doesn't seem like the ideal approach for SEO, accessibility, or semantic page structure. Perhaps I am missing something or an easy solution?

I'm curious how others have addressed this issue. Have you:

• Found a platform-supported way to render the Hero Image Title as an H1?

• Used a template customization or snippet-based solution?

• Taken a different approach altogether?

At the moment, it seems like a custom snippet or a single column (with the hero design) may be the most practical solution, but I'd be interested to hear what others are doing and whether there are any recommended best practices within Thought Industries.

Thanks in advance for any insights.

• The new API Credentials bar is a nice quality-of-life improvement — drop in your subdomain and API key once, and the code examples across REST endpoint pages update to reflect your actual instance. Much faster for testing.

• There's also a new AI-powered assistant built into the hub that lets you highlight content on any page and ask questions in plain language, with answers cited back to the docs. Handy for exploring unfamiliar areas.

• Beyond the new features, the information architecture has been cleaned up considerably. Helium, GraphQL, REST, BI Connector, Integrations, and Guides are now under a unified sidebar instead of spread across multiple places — and there's site-wide search to jump straight to what you need.

For those who do more complex work with the platform — SSO, bulk operations, external ecommerce — there are also new end-to-end guides worth bookmarking.

👉 Explore the new hub: developer.thoughtindustries.com