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When running Archy commands, client credentials are often displayed in plain text under the Runtime Input Values section even when debug mode is not enabled. I haven't found a way to disable this output. This can be problematic when screen-sharing with ...

We are seeing an issue with time-off activities (with no paid or work time associated with them) being removed from agent schedules when an intraday reschedule is run to apply a new forecast and see updated staffing/coverage needs and differentials (where ...

Agent copilot :D ------------------------------ Alexandru Ungureanu TEC Engineer ------------------------------

My favorite was the new UI! Great layout overall, useful search bar and looks a lot more polished. ------------------------------ John Butine ------------------------------

I'm trying to configure a "one‑call‑only" rule in Genesys Cloud so that each contact is dialed only once. I know this typically involves creating a call rule set with pre‑call logic and using a custom column to track how many times a contact has been ...