Welcome to the Genesys Community

Mine, 👨‍👩‍👧 Family --- My life ✈️Travel --- I have a little 💼Work ---- I have a lot hahaha ------------------------------ Kaio Oliveira GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM PS.: I apologize if there are any mistakes in my ...

Well Deserved. ------------------------------ Stephen Grooms Sr. Technical Account Manager ------------------------------

Hi @Karim Abdellatif , Welcome! ------------------------------ Elisson Fernandes ------------------------------

Thanks Rodrigo, this is a really useful explanation. The part I usually find newer users miss is that a queue is not just a "holding place" - it is where a lot of the routing decision logic comes into play. George's point about the In-Queue ...

Thanks for sharing this @Nicholas Robinson . The Active / Inactive modes look like a great addition, especially for reducing clutter while still keeping context accessible. The Add Conversation panel also looks much cleaner and more structured, ...