Hello, for our most important offers with more than 200 variants, the listing tool has not been working for 3 days now. Either I can’t get into the offer to make corrections at all and the following error message appears right away: "Problems with the listing tool - please try again later" or I get to the edit view for the offer and can make a change, but when saving the above error message appears and nothing has been changed. Unfortunately, this problem has existed for 3 days and I want to update the stock levels because new goods have arrived. Phone call with customer service yesterday morning on 2/7 allegedly confirmed that the problem is known, but still no improvement. Has anyone had similar problems with the listing tool.? Kind regards

What can you do if a paid item isn't sent, isn't delivered, and the seller refuses to cancel it.

We linked our DHL account with eBay, but we don’t know whether it’s the current one. The background is that we set up our eBay account rather roughly a few years ago, but never finished it. And probably a DHL account was stored there during that time. Now we’ve made the connection and could basically only select one immediately, without entering a DHL ID or anything similar. Where can I see what exactly is behind the DHL account? It’s not under returns and shipping settings, and I can’t find anything under seller settings --> returns either. Can anyone help me with this? We urgently need to change our return address, but that only works for the address stored in the linked DHL account. In DHL itself, we’ve already changed everything. Thank you very much.

New start, new luck...... Hello 😊 Because I couldn't find anything else to vent my frustration, I raise the glass of red wine in my hand 😂

I bought an item, and after delivery it turned out to be “item not as described”. The seller stopped responding to my messages, so I opened a case. Ebay decided in my favor, meaning return and refund. Unfortunately, I still haven’t received any reply from the seller, meaning no shipping label either. How should I proceed now?

The buyer of my vehicle isn't getting back to me.What should I do?

Hello, I accidentally entered the wrong processing time for an offer. It is a pre-order that can be shipped in mid-July. After 3 items sold I corrected the mistake. Everything is correct in the item description, and after the purchase I also sent the buyers a message with this info. Now eBay is of course reminding me about shipping. How can I change this afterwards? Unfortunately I can't find anything about it. Thank you very much for your help. Regards, Sascha

Hello, I started a Premium Ads campaign on 26/6 running until 30/6! At first nothing happened, yesterday on 29/6 I noticed that all of a sudden I had lots of watchers on my items and could therefore make price suggestions. Then there were about 10 sales with around 200 euros in revenue. Today I looked at the Advertising Cockpit and it said ad fees 441 euros. I had capped the daily budget at €8. How can the fees be that high??? When are these fees charged? I've stopped the campaign for now. I also asked eBay for clarification, but so far no response. I don't find these campaigns transparent at all! Can someone help me??

I noticed the following with the auction for eBay item number 307017247313. I placed my bid EXACTLY 4 seconds before the auction ended and was thus the highest bidder for a short time. How can it be that a bidder was still able to outbid me exactly 8 seconds after my bid, even though the auction should have already ended by then? I've noticed this before with other auctions too; what's wrong there? Is the end of the auction intentionally delayed in order to generate higher bids and thus more revenue right away? I find such behavior very questionable. Kind regards stewu69

Hello everyone, I'm not even sure if I'm in the right place here. But I need some help. Buyer left me a negative rating because apparently a return was not possible. He returned order 25-14728-20335 with the reason "didn't like it". I accepted the return and provided a shipping label. Now he is leaving me a negative rating as follows: Wrong device was selected. Return apparently not possible. I requested removal of the feedback and received a rejection with the reason: Our decision A review of the feedback found that, in the buyer's opinion, the item significantly differed from the description in the listing. For this reason, the feedback was not removed. For your information: This feedback does not affect your service status. So neither the feedback nor the rejection of the removal have valid reasons. Could this be checked again? Thank you very much and best regards Stefan