Statement of Support
Product Support / Supported Environments
Z/XDC 2.2 supports the following releases of z/OS and zSystems mainframes:
Z/XDC 2.2 supports any z/OS release R2.3 and newer (currently*, through and including z/OS R3.2).
Z/XDC 2.2 may be used on any mainframe, z10 and newer (currently*, through and including the z17 mainframe).
Z/XDC 2.2 supports all machine instructions documented in all editions of z/Architecture Principles of Operation (SA22-7832) through and including the -13 edition (which corresponds to IBM's z16 mainframe).
The c/XDC Licensed Feature requires C and C++ programs to be compiled with OPT(0) optimization.
(*) "Currently" is October 8, 2024. Documentation for Z2.2 is available here.
ColeSoft publishes maintenance and feature updates continuously. For some problems, we may require you to bring Z/XDC up to the most current maintenance level. Please visit the Maintenance Page to make sure your version is up to date.
Technical Support
Colesoft provides direct technical support for Z/XDC to all customers who have an active subscription. Support is managed and delivered entirely by Colesoft. IBM does not provide support for this product.
How to Get Support
Support portal: https://colesoft.com/support
Email:
This email address is being protected from spambots. You need JavaScript enabled to view it. Phone: 540-456-8210
Support Hours
Monday–Friday, 9:00 AM – 5:00 PM Eastern Time (ET). On-call support is available outside of business hours for Severity 1 (critical) issues only. Customers should call the support line or submit a Severity 1 ticket via the portal to engage on-call personnel.
Response Time Commitments
Severity | Description | Initial Response |
|---|---|---|
Severity 1 | System down / service unavailable | 4 hours |
Severity 2 | Significant impact to functionality | 8 hours |
Severity 3 | Minor issue or general question | 1–2 business days |
Escalation
If a support case is not progressing to your satisfaction, customers may request escalation through the support portal at https://colesoft.com/support or by calling 540-456-8210. Escalation requests are reviewed by a Colesoft support staff member and prioritized accordingly.
