ConnectWise Features

Explore what ConnectWise Control offers — from day-to-day workflows to advanced capabilities.

4 features

Automated Alerts

These automations of the ConnectWise Manage system allow optimized operational and customer relationship management, considering that every business process has an alert set to it. For instance, when a customer needs assistance from the services team and there’s no present representative to attend to their queries, this feature sends an alert. These features boost customer satisfaction with the customer assistance team or alert managers about any negligence that needs to be addressed to ensure there is no loss of the overall business.

Performance Tracking

This ConnectWise feature allows businesses to monitor the overall financial as well as operational performance of the business. Through which users can get detailed reports on the procedural shortcomings, improvement gaps, sales processes, client satisfaction rates, and employee performance.

Analytical Reporting

ConnectWise not only provides reports on the performance but also empowers users to implement improvement strategies without any wastage of time. By incorporating improvements in the marketing, sales, and operational strategies, a business can undergo evident transformations. Those transformations then lead to swift recovery and productivity.

Inventory Management

Inventory control is a necessity if a business needs an optimal client and staff experience. These tracking modules keep tabs on the shortages of the resources so they can be promptly restocked. These features also record the usage, product quantity, services data, etc, by comparing them with the customer demand. Businesses would never have to suffer from shortages and halted operations when everything is timely planned.

What is ConnectWise Control?

This operational management platform enables technicians to have remote access to meetings, which can conveniently connect multiple staff members. This intuitive cloud-based platform contains all the robust functionalities to ensure quick productivity of a business through optimized synchronization among staff members. ConnectWiseControl, now known as ConnectWise ScreenConnect, has completely revolutionized the data-sharing aspect of businesses. By using this, team members can schedule meetings that have multiple options like slide sharing, screen sharing, digital whiteboards, etc. It makes providing training for customer relationship services, sales, or marketing teams easier. Managers can present strategies, and team members can effectively coordinate.

What is ConnectWise used for?

There isn’t any ConnectWise Control alternative in the market that can make remote communication so convenient and feasible. Team members are alerted beforehand about the scheduled meeting, which they can join as per their convenience. There are multiple usages of this software platform, such as:

Customer Relationship Management: After the recognition of potential customers, the customer relationship services can leverage the Agreement option to segment contact information for later access and keep the high-quality leads above.

Sales and Marketing: These robust monitoring aspects of ConnectWise manage the marketing campaign success and sales pipeline to track the progress of the business.

Help Desk: This CRM functionality of Connect Wise Control enables marketers to monitor client tickets and arrange them for any time visualization in chronological order.

Purchase convenience: This features enable customer to purchase their desired product with the use of a single click through the procurement aspect of ConnectWise.

ConnectWise Control CRM Software Integrations

Third-party app integrations are supported by this CRM software solution, which includes:

  • Zendesk
  • Acronis
  • Microsoft Outlook

You can also schedule a complimentary ConnectWise Demo to learn more about the functionalities of this platform in a company’s database. Moreover, you can also leverage the free ConnectWise trial or its free of cost version before making a financial commitment with the premium pricing option.

How Much Does ConnectWise Cost?

There are a total of four ConnectWise ScreenConnect subscription plans offered by the vendors:

  • Remote Support One: $36/month/ single license limitation
  • Remote Support Premium: $66/month/ concurrent tech
  • Remote Support Standard: $56/month/concurrent tech
  • Remote Support Unattended Access: begins at $39/month/25 users

You can also get a tailored ConnectWise Control Pricing quote by clicking on the ‘Get Pricing option on our website.

Is ConnectWise the Best CRM Software?

This software solution provides not only CRM tools but also operational management features. Through the ConnectWise application, businesses can optimize their administrative and sales workflow. This coordination product streamlines workflow through its monitoring features provided to the users. Those features empower them to track consumer satisfaction rates with the provided services, overall business productivity, sales processes, operational workflow, and financial performance. With the screen-sharing functionalities, all the staff can be synchronized on a single marketing strategy, which makes the implementation of those plans in the operations easy.

You can get in contact with our customer service team and ask them about any confusion regarding this platform. You can get a tailored ConnectWise Control cost quote by getting in touch with us. Moreover, to learn about this operation management softwareare through a visual representation, schedule a free demo or read the unbiased ConncetWise reviews mentioned below.

Social Media Integration Included
Reporting/Analytics Included
Customer Sectionalization Included
Contact Management Included
Sales Forecasting Included
Customer Coordination Monitoring Included
Customer Support Services Included
Lead Handling Included
Sales and Invoicing Included
Deal Pipeline Control Included
Email Management Included
Opportunity Management Included

Pros

6
  • User-friendly and easy-to-navigate interface
  • Screen-sharing services are swift and reliable
  • Updates are accelerated On-premises
  • Robust customer relationship management capabilities
  • Remote managerial aspects
  • Automated alerts about customer tickets

Cons

2
  • ConnectWise reviews complained about an occasional black screen during UAC input
  • Initial email notification setup can be complex

ConnectWise Control Reviews

Overall Rating

4.8

12 Review(s)

Rating Distribution

5

(9)

4

(3)

3

(0)

2

(0)

1

(0)

Share your experience
ketan

Finance

Ease of use
10
Value for money
9
Customer Support
10
Functionality
9

Flexible ways to connect remotely

Pros

I really like that I can connect either through a web browser or a desktop application, which gives great flexibility.

Cons

The display quality wasn’t very sharp when connected to a remote system.

Lucia

Consulting

Ease of use
10
Value for money
9
Customer Support
10
Functionality
10

Secure and simple remote connections

Pros

It’s great for securely accessing and controlling computers remotely. The connections are easy to use and make remote work much simpler.

Cons

I haven’t faced any issues so far—it has been consistently reliable.

Brittany

Consulting

Ease of use
10
Value for money
9
Customer Support
10
Functionality
10

Fast and effortless access

Pros

Logging in and gaining access is quick and seamless, which saves us a lot of time.

Cons

Honestly, there isn’t anything we dislike about the tool.

Frequently Asked Questions (FAQs)

A: Indeed, ConnectWise CRM is cloud-based.

A: English, Dutch, French, and Spanish are the languages that Connect Wise Control supports.

A: ConnectWise allows buyers to get answers through informative guides, ScreenConnect tech support, knowledge base, chat assistance, phone support, forums, etc.

A: Certainly, there is a ConnectWise app.

A: Of course, the API is provided by ConnectWise Control.

A: Indeed, there is a free ConnectWise trial option for 14 days and a free customer relationship management ConnectWise demo.

A: Certainly, iOS and Android handheld devices are supported by the ConnectWise Control

A: Indeed, the apps this ConnectWiseControl integrates with are Zendesk, Acronis, Microsoft Outlook, etc.