AV Support AI

Turn 'System Down' into 'Meeting On' with 24/7 Room-Aware AI Support

Place a QR code in every room. Your users scan, speak, and get instant troubleshooting. If the AI can't fix it, it dispatches your next available technician instantly.

Never Roll a Truck for User Error Again

Room Awareness

Each QR code identifies the room and its exact AV inventory. The AI knows what equipment is installed before troubleshooting begins.

🌐

Hybrid Access

Type or speak hands-free while checking cables. Voice and chat modes work together for on-site troubleshooting.

🔒

Secure Integration

Read-only access to scheduling tools and equipment databases. No risk to your existing systems.

🚀

Smart Handover

When AI can't resolve the issue, it dispatches the nearest available technician with full diagnostic context.

📊

Issue Analytics

Track common problems by room, equipment type, and time of day. Identify patterns before they become outages.

💰

Cost Savings

Eliminate unnecessary truck rolls. Resolve user errors instantly and only dispatch technicians for real hardware issues.

How It Works

1

Map Your Rooms

Register each room with its AV equipment inventory. Our team helps configure room profiles and troubleshooting guides.

2

Generate QR Codes

Get unique QR codes for each room. Print and place them on conference tables, near displays, or on wall signs.

3

Users Scan & Speak

When something breaks, users scan the QR code. The AI knows the room, its equipment, and starts troubleshooting immediately.

4

Resolve or Dispatch

Most issues resolve in under 60 seconds. For hardware failures, the AI dispatches your next available technician with full context.

Use Cases

🏢

Corporate Offices

Conference rooms, huddle spaces, and executive suites. Instant troubleshooting for video calls, displays, and audio systems.

🏫

Universities

Lecture halls, classrooms, and labs. Help professors and students resolve tech issues without waiting for IT.

🏥

Hospitals

Telemedicine rooms and conference spaces. Critical AV uptime for patient consultations and staff meetings.

🏛️

Government

Secure meeting rooms and public hearing spaces. Fast resolution with compliance-ready audit trails.

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Hotels & Events

Ballrooms, breakout rooms, and event spaces. Keep events running smoothly with instant AV support.

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Enterprise Campuses

Multi-building campuses with hundreds of rooms. Centralized AI support that scales with your footprint.

Features

📱

QR Code Access

No app download required. Users scan and get help instantly through their phone's browser.

🗣️

Voice & Chat

Speak hands-free while troubleshooting or type questions. Both modes understand AV terminology.

📋

Equipment Database

AI knows every piece of equipment in every room — make, model, connections, and common issues.

🛠️

Technician Dispatch

Automatic dispatch with full diagnostic context. Technicians arrive knowing exactly what's wrong.

📊

Reporting Dashboard

Track resolution rates, common issues, room health scores, and technician response times.

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Continuous Learning

AI improves with every interaction. New solutions are added automatically from resolved tickets.

Frequently Asked Questions

How does room awareness work?
Each QR code is linked to a specific room profile containing the AV equipment inventory, configuration, and troubleshooting guides. When a user scans, the AI immediately knows the room context.
Do users need to download an app?
No. Users scan the QR code with their phone camera and interact through the browser. No app download, no login required.
How does technician dispatch work?
When the AI determines a hardware issue, it creates a dispatch ticket with full diagnostic information and routes it to your available technician based on proximity and availability.
Can it integrate with our ticketing system?
Yes. Chipp integrates with ServiceNow, Jira, Zendesk, and other ITSM platforms. Issues that need human attention are automatically logged.
What's the typical resolution rate?
Most organizations see 60-80% of AV issues resolved by the AI without technician intervention. User errors (wrong input, unplugged cables, incorrect settings) are resolved in under 60 seconds.
How long does deployment take?
Most organizations are fully deployed within 2-3 weeks, including room mapping, QR code generation, and staff training.

Ready to Get Started?

Build and deploy your AI agent in minutes. No coding required. Free to start.