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Design Framework for Chatbots
Start the design of your chatbot with a framework or suffer the consequences.
When I started designing chatbots for BEEVA almost a year ago, I applied some of my UX knowledge and did some unsuccessful research looking for tools that could fit my needs. Actually, I was quite amazed that I couldn’t find practical literature about the topic. There are tons of chatbots out there, but there’s little about how companies really get hands on.
I already shared some of my findings here, and here, with tools I found, general knowledge about designing chatbots and UX design applied on chatbots, but I think it would be great to make a deeper explanation about how I exactly face the situation on a regular basis.
If you are looking for a conversational and VUI designer reach me at jesusmartin.eu
My Framework
While many people immediately start thinking about how to manage the user flow, I separate my process into 4 different steps: the bot scope, the chatbot personality, a prioritized list of must-have features and the chatbot flow.
1) The Bot Scope
It basically explains what the chatbot is all about. It might seem silly but it is really important to make clear what people can expect…
