If you work at Dreamhost, can you help us?

Thu, 09 Mar 2023 13:35:00 +0000
Debian

Update: thanks to the very kind involvment of the widow of our wemaster, we could provide enough private information to Dreamhost, who finally accepted to reset the password and the MFA. We have recovered evrything! Many thanks to everybody who helped us!

Due to tragic circumstances, one association that I am part of, Sciencescope got locked out of its account at Dreamhost. Locked out, we can not pay the annual bill. Dreamhost contacted us about the payment, but will not let us recover the access to our account in order to pay. So they will soon close the account. Our website, mailing lists and archives, will be erased. We provided plenty of evidence that we are not scammers and that we are the legitimate owners of the account, but reviewing it is above the pay grade of the custommer support (I don't blame them) and I could not convince them to let somebody higher have a look at our case.

If you work at Dreamhost and want to keep us as custommers instead of kicking us like that, please ask the support service in charge of ticket 225948648 to send the recovery URL to the secondary email adddresses (the ones you used to contact us about the bill!) in addition to the primary one (which nobody will read anymore). You can encrypt it for my Debian Developer key 73471499CC60ED9EEE805946C5BD6C8F2295D502 if you worry it gets in wrong hands. If you still have doubts I am available for calls any time.

If you know somebody working at Dreamhost can you pass them the message? This would be a big, big, relief for our non-profit association.