{"id":59074,"date":"2026-03-16T16:29:42","date_gmt":"2026-03-16T20:29:42","guid":{"rendered":"https:\/\/chargebacks911.com\/?p=59074"},"modified":"2026-03-25T13:52:09","modified_gmt":"2026-03-25T17:52:09","slug":"eci-indicator","status":"publish","type":"post","link":"https:\/\/chargebacks911.com\/fraud-prevention\/3-d-secure\/eci-indicator\/","title":{"rendered":"ECI Indicator"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">The Importance of ECI Indicators: How to Interpret 3DS Transaction Responses<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Is credit card authorization really that complicated? After all, a customer inserts or taps a card, and a sale is either approved or denied by the bank. Isn\u2019t that all there is to it?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Well, not really.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/chargebacks911.com\/credit-card-authorization-codes\/\">The authorization response you receive<\/a> can instruct you to proceed in a few different ways. Plus, <a href=\"https:\/\/chargebacks911.com\/fraud-prevention\/3-d-secure\/\">if you deploy 3D Secure (or \u201c3DS\u201d)<\/a> during the transaction, you also have the ECI indicators to consider as well. As we\u2019ll explore below these numeric indicators are just one of the many potential values that could assist or complicate the checkout process for your business.<\/p>\n\n\n    <div class=\"c-pillar-hub__track c-pillar-track\">\n        <div class=\"c-pillar-track__inner\">\n            <div class=\"c-pillar-track__definition\">\n                <h3 class=\"c-pillar-track__term\">\n\t\t\t\t\t<a href=\"https:\/\/chargebacks911.com\/fraud-prevention\/3-d-secure\/\">\n\t\t\t\t\t\t3D Secure\t\t\t\t\t<\/a>\n\t\t\t\t<\/h3>\n                <p class=\"c-pillar-track__description\">Is 3D Secure the security solution you\u2019ve been searching for or a one-way street to higher friction and abandoned carts? Here, we\u2019ll explain everything you need to know about 3D Secure: what it is, how it works, how it\u2019s branded differently across each card network, why you need it\u2026 and why it won\u2019t be enough on its own.<\/p>\n            <\/div>\n\n            <div class=\"c-pillar-track__table\">\n                <h4 class=\"c-pillar-track__title\"><a href=\"https:\/\/chargebacks911.com\/fraud-prevention\/3-d-secure\/\">Knowledge Guide<\/a><\/h4>\n\n                <div class=\"c-pillar-track__list-wrapper\"><ol class=\"c-pillar-track__list\"><li class=\"c-pillar-track__list-item\">\n                                <a href=\"https:\/\/chargebacks911.com\/fraud-prevention\/3-d-secure\/how-does-3-d-secure-work\/\" class=\"c-table-of-chapters__link\">How Does 3D Secure Work?<\/a>\n                            <\/li><li class=\"c-pillar-track__list-item\">\n                                <a href=\"https:\/\/chargebacks911.com\/fraud-prevention\/3-d-secure\/visa-secure\/\" class=\"c-table-of-chapters__link\">Visa Secure<\/a>\n                            <\/li><li class=\"c-pillar-track__list-item\">\n                                <a href=\"https:\/\/chargebacks911.com\/fraud-prevention\/3-d-secure\/mastercard-identity-check\/\" class=\"c-table-of-chapters__link\">Mastercard Identity Check<\/a>\n                            <\/li><li class=\"c-pillar-track__list-item\">\n                                <a href=\"https:\/\/chargebacks911.com\/fraud-prevention\/3-d-secure\/american-express-safekey\/\" class=\"c-table-of-chapters__link\">American Express SafeKey<\/a>\n                            <\/li><li class=\"c-pillar-track__list-item\">\n                                <a href=\"https:\/\/chargebacks911.com\/fraud-prevention\/3-d-secure\/discover-protectbuy\/\" class=\"c-table-of-chapters__link\">Discover ProtectBuy<\/a>\n                            <\/li><li class=\"c-pillar-track__list-item\">\n                                <a href=\"https:\/\/chargebacks911.com\/fraud-prevention\/3-d-secure\/jcb-j-secure\/\" class=\"c-table-of-chapters__link\">JCB J\/Secure<\/a>\n                            <\/li><li class=\"c-pillar-track__list-item\">\n                                <a href=\"https:\/\/chargebacks911.com\/fraud-prevention\/3-d-secure\/3-d-secure-2-0\/\" class=\"c-table-of-chapters__link\">3-D Secure 2.0<\/a>\n                            <\/li><li class=\"c-pillar-track__list-item\">\n                                <a href=\"https:\/\/chargebacks911.com\/fraud-prevention\/3-d-secure\/strong-customer-authentication-sca\/\" class=\"c-table-of-chapters__link\">Strong Customer Authentication (SCA)<\/a>\n                            <\/li><li class=\"c-pillar-track__list-item\">\n                                <a href=\"https:\/\/chargebacks911.com\/fraud-prevention\/3-d-secure\/transaction-risk-analysis\/\" class=\"c-table-of-chapters__link\">Transaction Risk Analysis<\/a>\n                            <\/li><li class=\"c-pillar-track__list-item\">\n                                <a href=\"https:\/\/chargebacks911.com\/fraud-prevention\/3-d-secure\/3-d-secure-verification-failed\/\" class=\"c-table-of-chapters__link\">3D Secure Verification Failed<\/a>\n                            <\/li><\/ol><\/div><button class=\"c-pillar-track__show-more\" type=\"button\">\n                            <img decoding=\"async\" src=\"https:\/\/chargebacks911.com\/wp-content\/themes\/CB911\/assets\/img\/icons\/icon-arrow-circle--blue.svg\" alt=\"show more icon\"\/>\n                          <\/button>            <\/div>\n        <\/div>\n    <\/div>\n    \n\n\n\n<h2 class=\"wp-block-heading\">What is an ECI Indicator?<\/h2>\n\n\n\n<dl class=\"definition_box\" class=\"wp-block-cb911-block-library-definitions\"><div class=\"definition\"><div class=\"definition_top\"><h3><dt>ECI Indicator<\/dt><\/h3><p>[noun]\/\u0113 \u2022 c\u0113 \u2022 \u012b \u2022 in \u2022 duh \u2022 k\u0101y \u2022 t\u0259r\/<\/p><\/div><dd><p>In simple terms, an Electronic Commerce Indicator (ECI) is basically a 3D Secure response code. The ECI value tells you what to do next in a 3DS transaction \u2014 proceed, reject the purchase, or try again.<\/p><\/dd><\/div><\/dl>\n\n\n\n<p class=\"wp-block-paragraph\">When a customer who's enrolled with 3D Secure from their bank initiates a purchase, the tool will deploy during the checkout process. It prompts the cardholder to enter more information as a way to validate their identity.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The ECI indicator is a figure provided by the Directory Server and the <a href=\"https:\/\/3dsecure2.com\/blog\/acs-in-3-d-secure-1-versus-3-d-secure-2\/#:~:text=In%20order%20words%2C%20the%20ACS,trying%20to%20make%20a%20transaction.\" target=\"_blank\" rel=\"noopener\">Access Control System (ACS)<\/a>. It signifies the result of the authentication request made for 3DS transactions. This ECI value serves as a guide for merchants, helping them decide whether to move forward with a transaction.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Basically, standard credit card authorizations are accompanied by a string of numbers either approving or denying the transaction. ECI indicators are like an extra authorization step that incorporates 3DS technology into the checkout process.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">ECI indicators appear as simple two-digit codes. However, the codes can vary from one card network to the next, as we\u2019ll see below.<\/p>\n\n\n\n<div class=\"c-shortcode-ebook c-shortcode-ebook--guide\"><a href=\"https:\/\/ad.chargebacks911.com\/geeks-guide\/?test\" class=\"c-shortcode-ebook__block\" target=\"_blank\"><div class=\"c-shortcode-ebook__inner\"><div class=\"c-shortcode-ebook__graphics\"><div class=\"c-shortcode-ebook__graphics-inner\"><div class=\"c-shortcode-ebook__ipad\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/chargebacks911.com\/wp-content\/themes\/CB911\/assets\/img\/shortcodes\/ebooks\/ipad--geeks.png\" alt=\"The\" geeks=\"\" guide=\"\" to=\"\" chargebacks=\"\"\/>\n\t\t\t<\/div>\n\t\t\t<div class=\"c-shortcode-ebook__cover\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/chargebacks911.com\/wp-content\/themes\/CB911\/assets\/img\/shortcodes\/ebooks\/cover--geeks.png\" alt=\"The\" geeks=\"\" guide=\"\" to=\"\" chargebacks=\"\"\/>\n\t\t\t<\/div><\/div><\/div><div class=\"c-shortcode-ebook__content\"><span class=\"c-shortcode-ebook__title\"><span>Become a Full-Fledged<\/span> Chargeback Genius<\/span><p class=\"c-shortcode-ebook__description\">The only resource you need to become an expert on chargebacks, customer disputes, and friendly fraud.<\/p><span class=\"c-btn c-btn--primary c-shortcode-ebook__btn\">Download the Guide<\/span><\/div><\/div><div class=\"c-shortcode-ebook__close\" data-shortcode-ebook-close=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 20 20\" fill=\"currentColor\"><path fill-rule=\"evenodd\" d=\"M4.293 4.293a1 1 0 011.414 0L10 8.586l4.293-4.293a1 1 0 111.414 1.414L11.414 10l4.293 4.293a1 1 0 01-1.414 1.414L10 11.414l-4.293 4.293a1 1 0 01-1.414-1.414L8.586 10 4.293 5.707a1 1 0 010-1.414z\" clip-rule=\"evenodd\"><\/path><\/svg><\/div><\/a><div class=\"c-shortcode-ebook__overlay\"><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">List of ECI Indicators<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Next, let\u2019s go over the more common ECI indicator responses, broken up by what the response in question means. We\u2019ll illustrate what the codes look like, and give their uses and explanations for each card network.<\/p>\n\n\n\n<div class=\"c-icon-list\">\n<div class=\"c-icon-list__item\"><div class=\"c-icon-list__icon\"><object data=\"https:\/\/chargebacks911.com\/wp-content\/uploads\/2022\/06\/NEW-ICONS-DuoTone-Lineal-Icons-ChipandPin_DuoTone-Iconz-153.svg\" type=\"image\/svg+xml\"><\/object><\/div><div class=\"c-icon-list__content\"><h3 class=\"c-icon-list__title\">Authentication Successful<\/h3><div class=\"c-icon-list__text\">\n<p class=\"wp-block-paragraph\">The issuer has confirmed the identity of the cardholder and validated the EMV 3DS. As a result, the transaction can proceed, with all participating parties enjoying protections offered by 3DS.<\/p>\n\n\n\n<figure class=\"wp-block-table c-table\"><table  class=\" table table-hover\"><tbody><tr><td>Card Type<\/td><td>ECI Indicator<\/td><\/tr><tr><td><a href=\"https:\/\/chargebacks911.com\/visa-secure\/\" title=\"Visa Secure\">Visa Secure<\/a><\/td><td>05<\/td><\/tr><tr><td>Mastercard Identity Check<\/td><td>02<\/td><\/tr><tr><td>American Express SafeKey 2.0<\/td><td>05<\/td><\/tr><tr><td>Discover ProtectBuy 2.0<\/td><td>05<\/td><\/tr><tr><td>JC J\/Secure 2.0<\/td><td>05<\/td><\/tr><\/tbody><\/table><\/figure>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"c-icon-list__item\"><div class=\"c-icon-list__icon\"><object data=\"https:\/\/chargebacks911.com\/wp-content\/uploads\/2023\/04\/NEW-ICONS-DuoTone-card-tap.svg\" type=\"image\/svg+xml\"><\/object><\/div><div class=\"c-icon-list__content\"><h3 class=\"c-icon-list__title\">Authentication Attempted<\/h3><div class=\"c-icon-list__text\">\n<p class=\"wp-block-paragraph\">Authentication is not available through the issuer. A merchant will get this message if the customer isn\u2019t enrolled in 3DS. This response serves as proof the merchant attempted authentication, and therefore performed due diligence under 3DS requirements.<\/p>\n\n\n\n<figure class=\"wp-block-table c-table\"><table  class=\" table table-hover\"><tbody><tr><td>Card Type<\/td><td>ECI Indicator<\/td><\/tr><tr><td>Visa Secure<\/td><td>06<\/td><\/tr><tr><td>Mastercard Identity Check<\/td><td>01<\/td><\/tr><tr><td>American Express SafeKey 2.0<\/td><td>06<\/td><\/tr><tr><td>Discover ProtectBuy 2.0<\/td><td>06<\/td><\/tr><tr><td>JC J\/Secure 2.0<\/td><td>06<\/td><\/tr><\/tbody><\/table><\/figure>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"c-icon-list__item\"><div class=\"c-icon-list__icon\"><object data=\"https:\/\/chargebacks911.com\/wp-content\/uploads\/2023\/03\/NEW-ICONS-DuoTone-bad-transaction-dip.svg\" type=\"image\/svg+xml\"><\/object><\/div><div class=\"c-icon-list__content\"><h3 class=\"c-icon-list__title\">Authentication Failed<\/h3><div class=\"c-icon-list__text\">\n<p class=\"wp-block-paragraph\">The issuer could not authenticate the cardholder. This could be due to one of multiple reasons. For example, it may be due to incorrect data entry, a canceled authentication page, or some other error.<\/p>\n\n\n\n<figure class=\"wp-block-table c-table\"><table  class=\" table table-hover\"><tbody><tr><td>Card Type<\/td><td>ECI Indicator<\/td><\/tr><tr><td>Visa Secure<\/td><td>07<\/td><\/tr><tr><td>Mastercard Identity Check<\/td><td>00<\/td><\/tr><tr><td>American Express SafeKey 2.0<\/td><td>07<\/td><\/tr><tr><td>Discover ProtectBuy 2.0<\/td><td>07<\/td><\/tr><tr><td>JC J\/Secure 2.0<\/td><td>07<\/td><\/tr><\/tbody><\/table><\/figure>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"c-icon-list__item\"><div class=\"c-icon-list__icon\"><object data=\"https:\/\/chargebacks911.com\/wp-content\/uploads\/2022\/01\/NEW-ICONS-DuoTone-Lineal-Icons-chris-update-Recovered_DuoTone-Iconz-copy-22-111.svg\" type=\"image\/svg+xml\"><\/object><\/div><div class=\"c-icon-list__content\"><h3 class=\"c-icon-list__title\">Authentication Not Permitted<\/h3><div class=\"c-icon-list__text\">\n<p class=\"wp-block-paragraph\">The request could not be completed. Again, this could be for one of several possible reasons. For example, the card type is excluded, or the ACS doesn\u2019t recognize the request.<\/p>\n\n\n\n<figure class=\"wp-block-table c-table\"><table  class=\" table table-hover\"><tbody><tr><td>Card Type<\/td><td>ECI Indicator<\/td><\/tr><tr><td>Visa Secure<\/td><td>07<\/td><\/tr><tr><td>Mastercard Identity Check<\/td><td>00<\/td><\/tr><tr><td>American Express SafeKey 2.0<\/td><td>07<\/td><\/tr><tr><td>Discover ProtectBuy 2.0<\/td><td>07<\/td><\/tr><tr><td>JC J\/Secure 2.0<\/td><td>07<\/td><\/tr><\/tbody><\/table><\/figure>\n<\/div><\/div><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Can you Charge a Credit Card Without an ECI Indicator?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Not anymore. Most processors now require an ECI indicator as part of the authentication process. So, without an ECI indicator to authorize the request, the transaction will be declined.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Violating this requirement and trying to bypass requirements to run transactions without an ECI indicator could result in fines. It could also result in your account being terminated, and you being blacklisted from accepting credit cards in the future.<\/p>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"c-custom-cta c-custom-cta--red\">\n    <div class=\"c-custom-cta__inner\">\n        \n        <div class=\"c-custom-cta__content\">\n            <h4 class=\"c-custom-cta__title\">Remember: a successful 3DS authentication is <i>not<\/i> a guarantee against chargebacks.<\/h4>\n            <a class=\"c-btn c-btn--primary c-custom-cta__btn\" data-open-demo-modal=\"\">Request a Demo<\/a>\n        <\/div>\n\n        <div class=\"c-custom-cta__graphics\">\n            <div class=\"c-custom-cta__graphics-inner\">\n                <div class=\"c-custom-cta__image\">\n                                    <img decoding=\"async\" src=\"https:\/\/chargebacks911.com\/wp-content\/themes\/CB911\/assets\/img\/shortcodes\/cta\/cta--revenue-recovered.png\" alt=\"The Original End-to-End Chargeback Management Platform\"\/>\n                            <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">It\u2019s worth noting that the assignment of an ECI indicator happens within the point-of-sale system that the seller uses. Visa and Mastercard strictly mandate that online sellers should not employ any software or devices that fail to support the Electronic Commerce Indicator.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Finally, any credit card information sent over email is considered a transaction that necessitates the inclusion of the ECI when it's processed by the bank.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What if a Customer Isn't Enrolled in 3DS?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">This is what those \"Authentication Attempted\" indicator codes are for.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You must still attempt 3DS with every card-not-present transaction. If you get this response, you may still proceed, as you have fulfilled your duty under 3DS requirements.<\/p>\n\n\n\n<div class=\"c-category-alert c-category-alert--teal\">\n    <span class=\"c-category-alert--teal__icon\">\n        <object data=\"https:\/\/chargebacks911.com\/wp-content\/uploads\/2022\/06\/reminder-hands-05.svg\" width=\"20\" height=\"20\" aria-label=\"Finger bullet\"><\/object>\n    <\/span>\n    <span class=\"c-category-alert--teal__heading\">Did You Know?<\/span>\n    <p class=\"c-category-alert--teal__description\">As of June 1, 2000, Visa USA brought into effect a system of penalties for acquirers failing to accurately identify electronic commerce transactions with the right electronic commerce indicators. Similarly, MasterCard International introduced its own penalty system for the same transgression, effective from August 1, 2000.<\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">For card-not-present transactions, you\u2019d likely be using software or a payment gateway to process transactions. However this is done, remember that Visa and Mastercard both require online merchants to use software or equipment that supports Electronic Commerce Indicators.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If your software sends an ECI with values of 5, 6, or 7, these transactions are marked as secure ECI transactions. However, if the ECI value sent is 8 or 9, it means you\u2019re processing the card data in an insecure manner.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It\u2019s important that you comply with 3DS requirements. Visa and MasterCard have hundreds of employees whose main role is to identify web merchants violating this policy. Infringements could lead to fines, termination of your account, or even landing you on a blacklist for credit card acceptance.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What About Brick-&amp;-Mortar Purchases?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">3D Secure \u2014 and, as a result, ECI indicators \u2014 are only used in eCommerce. As a result, they have no relevance for brick-and-mortar retail.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The industry has other solutions in place to make it easier to validate card-present buyers. Examples include:<\/p>\n\n\n\n<style data-wp-block-html=\"css\">\n\/* 3 STACKED BOXES IN A ROW *\/\n\n.p-article-block__three-row-stacked-boxes {\n    display: flex; display: -webkit-box; display: -webkit-flex; display: -ms-flexbox;\n    flex-wrap: wrap;\n    flex-direction: row;\n    flex: 1;\n    gap: 12px;\n    align-self: flex-start;\n    margin: 5.6rem 0;\n}\n\n.p-three-row-stacked-box {\n    display: flex; display: -webkit-box; display: -webkit-flex; display: -ms-flexbox;\n    flex-direction: column;\n    flex-wrap: wrap;\n    border: 0.1rem solid var(--color-grey-100);\n    border-radius: 0.3rem;\n    align-items: center;\n    padding: 1.6rem;\n    flex: 1 1 32%;\n    text-align: center;\n    -webkit-transition: all .25s var(--default-transition);\n    -o-transition: all .25s var(--default-transition);\n    transition: all .25s var(--default-transition);\n}\n\n.p-three-row-stacked-box__content {\n    display: flex;\n    flex-direction: column;\n}\n\n.p-three-row-stacked-box__icon {\n    width: 80px;\n    margin: 2rem auto 0 auto;\n}\n\n.p-three-row-stacked-box__title {\n    position: relative;\n    margin: 0;\n    font-size: 1.8rem;\n    font-weight: 500;\n    padding-bottom: 1.2rem;\n    margin: 2rem auto;\n    color: var(--color-grey-900);\n    line-height: 1.25;\n}\n\n.p-three-row-stacked-box__title::after {\n    content: \"\";\n    position: absolute;\n    bottom: 0;\n    left: 0;\n    height: 0.2rem;\n    width: 3.2rem;\n    background: var(--color-secondary-yellow);\n}\n\n.p-three-row-stacked-box__title--center::after {\n    left: -webkit-calc(50% - 1.5rem);\n    left: calc(50% - 1.5rem);\n}\n\n.p-three-row-stacked-box__description {\n    font-size: 1.6rem;\n    font-weight: 400;\n    color: var(--color-black);\n}\n\n@media (max-width: 767.98px){\n    .p-article-block__three-row-stacked-boxes {flex: 0 0 100%; flex-direction: column;}\n    .p-three-row-stacked-box__title {font-size: 2.2rem !important;}\n    .p-three-row-stacked-box__description {font-size: 1.8rem;}\n}\n<\/style>\n\n<div class=\"p-article-block__three-row-stacked-boxes\">\n    \n    <div class=\"p-three-row-stacked-box\">\n        <span class=\"p-three-row-stacked-box__icon\">\n            <img decoding=\"async\" src=\"https:\/\/chargebacks911.com\/wp-content\/uploads\/2022\/12\/NEW-ICONS-DuoTone-Credit-Card-Pin.svg\" alt=\"\"\/>\n        <\/span>\n        <h3 class=\"p-three-row-stacked-box__title p-three-row-stacked-box__title--center\">EMV \u201cChip &amp; PIN\u201d Cards<\/h3>\n        <span class=\"p-three-row-stacked-box__description\">This system requires customers to enter a Personal Identification Number (PIN) to verify their identity. The chip within the card offers an extra layer of security because it's harder to clone than a magnetic stripe card.<\/span>\n    <\/div>\n\n     <div class=\"p-three-row-stacked-box\">\n        <span class=\"p-three-row-stacked-box__icon\">\n            <img decoding=\"async\" src=\"https:\/\/chargebacks911.com\/wp-content\/uploads\/2021\/12\/Biometrics-DuoTone-Lineal-Icons_DuoTone-Iconz-copy-36.svg\" alt=\"\"\/>\n        <\/span>\n        <h3 class=\"p-three-row-stacked-box__title p-three-row-stacked-box__title--center\">Biometric Authentication<\/h3>\n        <span class=\"p-three-row-stacked-box__description\">Biometric data, like fingerprints, facial recognition, or retinal scans, can <a href=\"https:\/\/chargebacks911.com\/biometric-payments\/\">be used to verify a customer's identity<\/a> at the point of sale. Biometric technologies are advancing rapidly, and we're beginning to see their introduction in more and more retail environments.<\/span>\n    <\/div>\n\n    <div class=\"p-three-row-stacked-box\">\n        <span class=\"p-three-row-stacked-box__icon\">\n            <img decoding=\"async\" src=\"https:\/\/chargebacks911.com\/wp-content\/uploads\/2021\/10\/NEW-ICONS-DuoTone-Lineal-Icons_DuoTone-Iconz_DuoTone-Iconz-copy-4.svg\" alt=\"\"\/>\n        <\/span>\n        <h3 class=\"p-three-row-stacked-box__title p-three-row-stacked-box__title--center\">Tokenization<\/h3>\n        <span class=\"p-three-row-stacked-box__description\"><a class=\"wpil_keyword_link\" href=\"https:\/\/chargebacks911.com\/tokenization\/\" title=\"Tokenization\" data-wpil-keyword-link=\"linked\" data-wpil-monitor-id=\"3490\">Tokenization<\/a> involves replacing sensitive data with unique identification symbols that won\u2019t compromise data security. Many mobile payment systems use this technology, as do EMV chip cards.<\/span>\n    <\/div>\n\n<\/div>\n\n\n\n<div class=\"c-shortcode-ebook c-shortcode-ebook--guide\"><a href=\"https:\/\/ad.chargebacks911.com\/50-insider-tips-for-preventing-chargebacks\/\" class=\"c-shortcode-ebook__block\" target=\"_blank\"><div class=\"c-shortcode-ebook__inner\"><div class=\"c-shortcode-ebook__graphics\"><div class=\"c-shortcode-ebook__graphics-inner\"><div class=\"c-shortcode-ebook__ipad\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/chargebacks911.com\/wp-content\/themes\/CB911\/assets\/img\/shortcodes\/ebooks\/ipad--insider-tips.png\" alt=\"50\" insider=\"\" tips=\"\" for=\"\" preventing=\"\" more=\"\" chargebacks=\"\"\/>\n\t\t\t<\/div>\n\t\t\t<div class=\"c-shortcode-ebook__cover\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/chargebacks911.com\/wp-content\/themes\/CB911\/assets\/img\/shortcodes\/ebooks\/cover--insider-tips.png\" alt=\"50\" insider=\"\" tips=\"\" for=\"\" preventing=\"\" more=\"\" chargebacks=\"\"\/>\n\t\t\t<\/div><\/div><\/div><div class=\"c-shortcode-ebook__content\"><span class=\"c-shortcode-ebook__title\"><span>50 Insider Tips for<\/span> Preventing More Chargebacks<\/span><p class=\"c-shortcode-ebook__description\">In this exclusive guide, we outline the 50 most effective tools and strategies to reduce the overall number of chargebacks you receive.<\/p><span class=\"c-btn c-btn--primary c-shortcode-ebook__btn\">Get the FREE guide<\/span><\/div><\/div><div class=\"c-shortcode-ebook__close\" data-shortcode-ebook-close=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 20 20\" fill=\"currentColor\"><path fill-rule=\"evenodd\" d=\"M4.293 4.293a1 1 0 011.414 0L10 8.586l4.293-4.293a1 1 0 111.414 1.414L11.414 10l4.293 4.293a1 1 0 01-1.414 1.414L10 11.414l-4.293 4.293a1 1 0 01-1.414-1.414L8.586 10 4.293 5.707a1 1 0 010-1.414z\" clip-rule=\"evenodd\"><\/path><\/svg><\/div><\/a><div class=\"c-shortcode-ebook__overlay\"><\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Of course, you\u2019ll also need to deploy other solutions and practices yourself to stop fraud in this environment, like ensuring your card readers are EMV compliant. To illustrate, a few best practices we recommend include:<\/p>\n\n\n\n<style data-wp-block-html=\"css\">\n\/* 3 STACKED BOXES IN A ROW *\/\n\n.p-article-block__three-row-stacked-boxes {\n    display: flex; display: -webkit-box; display: -webkit-flex; display: -ms-flexbox;\n    flex-wrap: wrap;\n    flex-direction: row;\n    flex: 1;\n    gap: 12px;\n    align-self: flex-start;\n    margin: 5.6rem 0;\n}\n\n.p-three-row-stacked-box {\n    display: flex; display: -webkit-box; display: -webkit-flex; display: -ms-flexbox;\n    flex-direction: column;\n    flex-wrap: wrap;\n    border: 0.1rem solid var(--color-grey-100);\n    border-radius: 0.3rem;\n    align-items: center;\n    padding: 1.6rem;\n    flex: 1 1 32%;\n    text-align: center;\n    -webkit-transition: all .25s var(--default-transition);\n    -o-transition: all .25s var(--default-transition);\n    transition: all .25s var(--default-transition);\n}\n\n.p-three-row-stacked-box__content {\n    display: flex;\n    flex-direction: column;\n}\n\n.p-three-row-stacked-box__icon {\n    width: 80px;\n    margin: 2rem auto 0 auto;\n}\n\n.p-three-row-stacked-box__title {\n    position: relative;\n    margin: 0;\n    font-size: 1.8rem;\n    font-weight: 500;\n    padding-bottom: 1.2rem;\n    margin: 2rem auto;\n    color: var(--color-grey-900);\n    line-height: 1.25;\n}\n\n.p-three-row-stacked-box__title::after {\n    content: \"\";\n    position: absolute;\n    bottom: 0;\n    left: 0;\n    height: 0.2rem;\n    width: 3.2rem;\n    background: var(--color-secondary-yellow);\n}\n\n.p-three-row-stacked-box__title--center::after {\n    left: -webkit-calc(50% - 1.5rem);\n    left: calc(50% - 1.5rem);\n}\n\n.p-three-row-stacked-box__description {\n    font-size: 1.6rem;\n    font-weight: 400;\n    color: var(--color-black);\n}\n\n@media (max-width: 767.98px){\n    .p-article-block__three-row-stacked-boxes {flex: 0 0 100%; flex-direction: column;}\n    .p-three-row-stacked-box__title {font-size: 2.2rem !important;}\n    .p-three-row-stacked-box__description {font-size: 1.8rem;}\n}\n<\/style>\n\n<div class=\"p-article-block__three-row-stacked-boxes\">\n    \n    <div class=\"p-three-row-stacked-box\">\n        <span class=\"p-three-row-stacked-box__icon\">\n            <img decoding=\"async\" src=\"https:\/\/chargebacks911.com\/wp-content\/uploads\/2023\/06\/NEW-ICONS-DuoTone-ID.svg\" alt=\"\"\/>\n        <\/span>\n        <h3 class=\"p-three-row-stacked-box__title p-three-row-stacked-box__title--center\">ID Verification<\/h3>\n        <span class=\"p-three-row-stacked-box__description\">In some cases, particularly for large purchases, it might be appropriate to ask for additional identification (like a driving license or passport) to confirm a customer's identity.<\/span>\n    <\/div>\n\n     <div class=\"p-three-row-stacked-box\">\n        <span class=\"p-three-row-stacked-box__icon\">\n            <img decoding=\"async\" src=\"https:\/\/chargebacks911.com\/wp-content\/uploads\/2023\/03\/NEW-ICONS-DuoTone-ai-brain.svg\" alt=\"\"\/>\n        <\/span>\n        <h3 class=\"p-three-row-stacked-box__title p-three-row-stacked-box__title--center\">Machine Learning<\/h3>\n        <span class=\"p-three-row-stacked-box__description\">AI-based point-of-sale systems can help in fraud detection. The tools can learn the patterns of purchase and highlighting the transactions that look suspicious based on previous data.<\/span>\n    <\/div>\n\n    <div class=\"p-three-row-stacked-box\">\n        <span class=\"p-three-row-stacked-box__icon\">\n            <img decoding=\"async\" src=\"https:\/\/chargebacks911.com\/wp-content\/uploads\/2023\/04\/NEW-ICONS-DuoTone-woman-customer.svg\" alt=\"\"\/>\n        <\/span>\n        <h3 class=\"p-three-row-stacked-box__title p-three-row-stacked-box__title--center\">Employee Training<\/h3>\n        <span class=\"p-three-row-stacked-box__description\">One of the best defenses against fraud can be well-trained employees who know what to look for in terms of suspicious behavior, counterfeit currency, or fraudulent cards.<\/span>\n    <\/div>\n\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">All Part of a Broader Strategy<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Remember: fraud and <a class=\"wpil_keyword_link\" href=\"https:\/\/chargebacks911.com\/prevent-chargebacks\/\" title=\"chargeback prevention\" data-wpil-keyword-link=\"linked\">chargeback prevention<\/a> requires a multi-faceted approach.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The best strategies often involve a combination of these and other measures. On the other hand, for online merchants, 3DS and ECI indicators can be valuable, useful tools. They just won\u2019t be enough to keep your business safe on their own.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Your fraud prevention solutions must be augmented by other indicators, which often include additional verification steps and tools to tackle other threat sources. For instance, 3DS can\u2019t predict or prevent an act of <a href=\"https:\/\/chargebacks911.com\/friendly-fraud\/\"><strong>friendly fraud<\/strong><\/a>.<\/p>\n\n\n\n<div class=\"c-shortcode-faq\" data-shortcode-faq=\"true\" class=\"wp-block-cb911-block-library-faq\"><div class=\"c-shortcode-faq__inner\"><h2 class=\"c-shortcode-faq__heading joli-heading\" id=\"faqs\">FAQs<\/h2><div class=\"c-shortcode-faq__items\">\n\n<div class=\"c-shortcode-faq__item\" data-shortcode-faq-item=\"true\" class=\"wp-block-cb911-block-library-faq-item\"><div class=\"c-shortcode-faq__item-inner\"><div class=\"c-shortcode-faq__icons\"><div class=\"c-shortcode-faq__icons-inner\"><div class=\"c-shortcode-faq__icon c-shortcode-faq__icon--minus\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke=\"currentColor\" stroke-width=\"2\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M20 12H4\"><\/path><\/svg><\/div><div class=\"c-shortcode-faq__icon c-shortcode-faq__icon--plus\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke=\"currentColor\" stroke-width=\"2\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M20 12H4\"><\/path><\/svg><\/div><\/div><\/div><h3 class=\"c-shortcode-faq__question\">What is an ECI indicator?<\/h3><p class=\"c-shortcode-faq__answer\">As briefly explained above, The Electronic Commerce Indicator (ECI) is a figure provided by the Directory Server and the Access Control System (ACS) that signifies the result of the authentication request made for EMV\u00ae 3D Secure transactions. This ECI value serves as a guide for merchants, helping them decide whether to move forward with authorization.<\/p><\/div><\/div>\n\n\n<div class=\"c-shortcode-faq__item\" data-shortcode-faq-item=\"true\" class=\"wp-block-cb911-block-library-faq-item\"><div class=\"c-shortcode-faq__item-inner\"><div class=\"c-shortcode-faq__icons\"><div class=\"c-shortcode-faq__icons-inner\"><div class=\"c-shortcode-faq__icon c-shortcode-faq__icon--minus\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke=\"currentColor\" stroke-width=\"2\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M20 12H4\"><\/path><\/svg><\/div><div class=\"c-shortcode-faq__icon c-shortcode-faq__icon--plus\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke=\"currentColor\" stroke-width=\"2\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M20 12H4\"><\/path><\/svg><\/div><\/div><\/div><h3 class=\"c-shortcode-faq__question\">What is the ECI indicator for Mastercard?<\/h3><p class=\"c-shortcode-faq__answer\">There are several ECI indicators for each card network. \u201c02\u201d means the authentication was successful; \u201c01\u201d means authentication was attempted; \u201c00\u201d means authentication either failed, or was not permitted.<\/p><\/div><\/div>\n\n\n<div class=\"c-shortcode-faq__item\" data-shortcode-faq-item=\"true\" class=\"wp-block-cb911-block-library-faq-item\"><div class=\"c-shortcode-faq__item-inner\"><div class=\"c-shortcode-faq__icons\"><div class=\"c-shortcode-faq__icons-inner\"><div class=\"c-shortcode-faq__icon c-shortcode-faq__icon--minus\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke=\"currentColor\" stroke-width=\"2\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M20 12H4\"><\/path><\/svg><\/div><div class=\"c-shortcode-faq__icon c-shortcode-faq__icon--plus\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke=\"currentColor\" stroke-width=\"2\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M20 12H4\"><\/path><\/svg><\/div><\/div><\/div><h3 class=\"c-shortcode-faq__question\">What is the ECI indicator for Visa?<\/h3><p class=\"c-shortcode-faq__answer\">There are several ECI indicators for each card network. \u201c05\u201d means the authentication was successful; \u201c06\u201d means authentication was attempted; \u201c07\u201d means authentication either failed, or was not permitted.<\/p><\/div><\/div>\n\n\n<div class=\"c-shortcode-faq__item\" data-shortcode-faq-item=\"true\" class=\"wp-block-cb911-block-library-faq-item\"><div class=\"c-shortcode-faq__item-inner\"><div class=\"c-shortcode-faq__icons\"><div class=\"c-shortcode-faq__icons-inner\"><div class=\"c-shortcode-faq__icon c-shortcode-faq__icon--minus\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke=\"currentColor\" stroke-width=\"2\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M20 12H4\"><\/path><\/svg><\/div><div class=\"c-shortcode-faq__icon c-shortcode-faq__icon--plus\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke=\"currentColor\" stroke-width=\"2\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M20 12H4\"><\/path><\/svg><\/div><\/div><\/div><h3 class=\"c-shortcode-faq__question\">Can you Charge a Credit Card Without an ECI Indicator?<\/h3><p class=\"c-shortcode-faq__answer\">Not anymore. Most processors now require an ECI indicator as part of the authentication process for all online transactions. Without an ECI indicator to authorize the request, the transaction will be declined. Violating could result in fines, your account being terminated, and\/or you being blacklisted for accepting credit cards.<br \/><br \/>Additionally, Visa and MasterCard strictly mandate that online sellers should not employ any software or devices that fail to support the Electronic Commerce Indicator.<\/p><\/div><\/div>\n\n<\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<h2 class=\"wp-block-heading\">This 3D Secure Verification Attempt Failed. How Can I Fix the Problem?<\/h2>\n<p>A failed 3DS authentication puts you in a really difficult position.<\/p>\n<p>If the issue can\u2019t be quickly resolved, then the transaction can\u2019t proceed with liability protection.<\/p>\n<div><a class=\"btn-filled btn\" href=\"https:\/\/chargebacks911.com\/fraud-prevention\/3-d-secure\/3-d-secure-verification-failed\/\" title=\"3D Secure Verification Failed\">Read More<\/a><\/div>\n","protected":false},"author":9192219,"featured_media":96233,"comment_status":"open","ping_status":"closed","sticky":false,"template":"template-pillar-chapter.php","format":"standard","meta":{"_acf_changed":false,"_crdt_document":"","inline_featured_image":false,"footnotes":""},"categories":[169],"tags":[96,43,42,107],"class_list":["post-59074","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-3-d-secure","tag-3ds","tag-fraud","tag-prevention","tag-third-party"],"acf":[],"_links":{"self":[{"href":"https:\/\/chargebacks911.com\/wp-json\/wp\/v2\/posts\/59074","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/chargebacks911.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/chargebacks911.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/chargebacks911.com\/wp-json\/wp\/v2\/users\/9192219"}],"replies":[{"embeddable":true,"href":"https:\/\/chargebacks911.com\/wp-json\/wp\/v2\/comments?post=59074"}],"version-history":[{"count":10,"href":"https:\/\/chargebacks911.com\/wp-json\/wp\/v2\/posts\/59074\/revisions"}],"predecessor-version":[{"id":96331,"href":"https:\/\/chargebacks911.com\/wp-json\/wp\/v2\/posts\/59074\/revisions\/96331"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/chargebacks911.com\/wp-json\/wp\/v2\/media\/96233"}],"wp:attachment":[{"href":"https:\/\/chargebacks911.com\/wp-json\/wp\/v2\/media?parent=59074"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/chargebacks911.com\/wp-json\/wp\/v2\/categories?post=59074"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/chargebacks911.com\/wp-json\/wp\/v2\/tags?post=59074"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}