{"id":52037,"date":"2025-01-30T12:28:50","date_gmt":"2025-01-30T17:28:50","guid":{"rendered":"https:\/\/chargebacks911.com\/?p=52037"},"modified":"2025-10-23T15:07:38","modified_gmt":"2025-10-23T19:07:38","slug":"wardrobing","status":"publish","type":"post","link":"https:\/\/chargebacks911.com\/wardrobing\/","title":{"rendered":"Wardrobing"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Wardrobing: How to Stop Buyers From Using &amp; Returning Your Goods<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">At its core, wardrobing is a form of first-party fraud. It happens when a shopper buys an item that they intend to use or wear just once, then return it to get their money back.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This is actually a pretty common occurrence. According to the <a href=\"https:\/\/nrf.com\/research\/customer-returns-retail-industry\" target=\"_blank\" rel=\"noopener\">National Retail Federation<\/a>, return fraud scams like wardrobing (among others) are estimated to cost the retail industry $12.6 billion in lost sales each year.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This is just one return fraud tactic; others like tag switching and <a href=\"https:\/\/chargebacks911.com\/refund-services\/\">refund services<\/a> are growing concerns, too. We have a full article about different return fraud attack methods, which you can check out <a data-wpil=\"url\" href=\"https:\/\/chargebacks911.com\/ecommerce-fraud\/return-fraud\/\">here<\/a>. Today, though, we're going to focus specifically on wardrobing and the threat it poses for retailers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">What can merchants do to protect their businesses from this fast-growing retail threat? Let\u2019s take a closer look.<\/p>\n\n\n<div class=\"c-suggested-reading\"><div class=\"c-suggested-reading__inner\"><div class=\"c-suggested-reading__header\"><h3 class=\"c-suggested-reading__headline\">Recommended reading<\/h3><\/div><ul class=\"c-suggested-reading__items\"><li class=\"c-suggested-reading__item\"><a href=\"https:\/\/chargebacks911.com\/business-email-compromise-statistics\/\" class=\"c-suggested-reading__link\">Business Email Compromise: Stats &amp; Financial Impact for <\/a><\/li><li class=\"c-suggested-reading__item\"><a href=\"https:\/\/chargebacks911.com\/clone-phishing\/\" class=\"c-suggested-reading__link\">What is Clone Phishing? How Scammers Mimic Trusted Parties<\/a><\/li><li class=\"c-suggested-reading__item\"><a href=\"https:\/\/chargebacks911.com\/affiliate-fraud-detection\/\" class=\"c-suggested-reading__link\">Affiliate Fraud Detection: 13 Warning Signs to Stop Scammers<\/a><\/li><li class=\"c-suggested-reading__item\"><a href=\"https:\/\/chargebacks911.com\/how-to-prevent-affiliate-fraud\/\" class=\"c-suggested-reading__link\">How to Prevent Affiliate Fraud: Top Tips for <\/a><\/li><li class=\"c-suggested-reading__item\"><a href=\"https:\/\/chargebacks911.com\/prevent-phishing-scams\/\" class=\"c-suggested-reading__link\">Our Top Tips to Prevent Phishing Scams<\/a><\/li><li class=\"c-suggested-reading__item\"><a href=\"https:\/\/chargebacks911.com\/how-to-identify-phishing-attacks\/\" class=\"c-suggested-reading__link\">Phishing Red Flags: How to Identify Scam Attacks in <\/a><\/li><\/ul><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">What is Wardrobing?<\/h2>\n\n\n\n<dl class=\"definition_box\" class=\"wp-block-cb911-block-library-definitions\"><div class=\"definition\"><div class=\"definition_top\"><h3><dt>Wardrobing<\/dt><\/h3>[noun]\/w\u00f4rd \u2022 r\u014db \u2022iNG\/<\/div><dd><p>Wardrobing is a type of return fraud committed by legitimate shoppers who buy wearable or usable items with the intention of returning them after use. For example, an expensive outfit that is worn once then returned, or a book that is returned after reading.<\/p><\/dd><\/div><\/dl>\n\n\n\n<p class=\"wp-block-paragraph\">In short: if a person buys something, with the intent of using it then returning it, that's a case of wardrobing.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Unfortunately, this new trend in fraud is becoming quite popular with the public. <a href=\"https:\/\/www.drapersonline.com\/news\/used-returns-costing-retailers-1-5bn\" target=\"_blank\" rel=\"noopener\">A recent study discovered that<\/a> one in five shoppers have engaged in wardrobing at some point. As many as 43% of shoppers aged 16-24 will continue the trend in the future.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These numbers add up. <a href=\"https:\/\/nrf.com\/research\/customer-returns-retail-industry-2021\" target=\"_blank\" rel=\"noopener\">According to an NRF survey<\/a>, merchants collectively rack up $166 million in merchandise returns for every $1 billion in sales. The average seller also loses $10 to return fraud for every $100 of returned merchandise accepted. Wardrobing, in particular, can have a profound impact on your bottom line, as we\u2019ll see in the next section.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The Financial Impact of Wardrobing<\/h2>\n\n\n\n<div class=\"c-category-alert c-category-alert--teal\">\n    <span class=\"c-category-alert--teal__icon\">\n        <object data=\"https:\/\/chargebacks911.com\/wp-content\/uploads\/2024\/09\/Time-Limit-Icon.png\" height=\"20\"><\/object>\n  <\/span>\n    <span class=\"c-category-alert--teal__heading\">TL;DR<\/span>\n    <p class=\"c-category-alert--teal__description\">Wardrobing leads to higher labor costs, makes inventory forecasting more difficult, and impacts the environment negatively. Data suggests that fraudulent return behaviors, including wardrobing, cost merchants over $100 billion in 2023.<\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Some shoppers believe that wardrobing is a victimless crime. Merchants get their inventory back, and buyers get a refund. On the surface, it seems like an equitable exchange. <em>No harm, no foul<\/em>, right?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The problem is that it\u2019s difficult for merchants to sell items at full price once they\u2019re returned. Fewer than half of all goods returned to retailers actually make it back on the shelf at full price.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">According to the National Retail Foundation, merchants received <a href=\"https:\/\/nrf.com\/media-center\/press-releases\/nrf-and-appriss-retail-report-743-billion-merchandise-returned-2023\" target=\"_blank\" rel=\"noopener\">$743 billion<\/a> worth of returns, and lost $101 billion to return fraud in 2023.<\/p>\n\n\n<div class=\"cta-ab\"><span class=\"cta-ab__cta-content\">Return abuse will cause billions in losses this year. Learn how to stop wardrobing without also encouraging <a class=\"wpil_keyword_link\" href=\"https:\/\/chargebacks911.com\/chargebacks\/\" title=\"Chargebacks 101\" data-wpil-keyword-link=\"linked\" data-wpil-monitor-id=\"562\">chargebacks<\/a>.<\/span><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-f46a4ca9-3755-4911-b18a-8ad344729c8e\"><span class=\"hs-cta-node hs-cta-f46a4ca9-3755-4911-b18a-8ad344729c8e\" id=\"hs-cta-f46a4ca9-3755-4911-b18a-8ad344729c8e\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"#\"  target=\"_blank\" data-open-demo-modal><img decoding=\"async\"  class=\"hs-cta-img\" id=\"hs-cta-img-f46a4ca9-3755-4911-b18a-8ad344729c8e\" style=\"border-width:0px;\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/2611577\/f46a4ca9-3755-4911-b18a-8ad344729c8e.png\"  alt=\"REQUEST A DEMO\"\/><\/a><\/span><\/span><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Simply put: <em>shoppers don\u2019t want used goods<\/em>. Items that have clearly been used, particularly clothing, often can\u2019t be resold for full value. Often, to resell these items, they must be displayed on a discount or clearance rack, and priced at half (or even less) of the original price. Plus, items returned out-of-season, such as holiday gear, are difficult to resell, and any that have stains, tears, or odors often cannot be resold at all, even on clearance.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Other consequences of wardrobing include:<\/p>\n\n\n\n<div class=\"\u0441-horizontally-stacked-boxes\">\n    <div class=\"\u0441-horizontally-stacked-box \u0441-horizontally-stacked-box-color--red\">\n\n        <span class=\"\u0441-horizontally-stacked-box__icon\">\n            <img decoding=\"async\" src=\"https:\/\/chargebacks911.com\/wp-content\/uploads\/2023\/03\/NEW-ICONS-DuoTone-Tools.svg\" alt=\"Higher Labor Costs\"\/>\n        <\/span>\n\n        <span class=\"\u0441-horizontally-stacked-box__content\">\n            <h3 class=\"\u0441-horizontally-stacked-box__title\">Higher Labor Costs<\/h3>\n            <p class=\"\u0441-horizontally-stacked-box__description\">With an influx of returned items, a merchant would need to allocate resources to figuring out a plan for reselling goods, as well as processing and <a href=\"https:\/\/chargebacks911.com\/online-order-fulfillment-process\/\" title=\"Online Order Fulfillment Process\">fulfilling the orders in question<\/a>. Costs are bound to go up. Additionally, each item that is returned needs to be inspected before it can be returned to inventory.<\/p>\n        <\/span>\n\n    <\/div>\n\n    <div class=\"\u0441-horizontally-stacked-box \u0441-horizontally-stacked-box-color--red\">\n\n        <span class=\"\u0441-horizontally-stacked-box__icon\">\n            <img decoding=\"async\" src=\"https:\/\/chargebacks911.com\/wp-content\/uploads\/2020\/10\/NEW-ICONS-DuoTone-shipping-storage-fulfillment-inventory-house.svg\" alt=\"Inconsistent Inventory\"\/>\n            <\/span>\n\n            <span class=\"\u0441-horizontally-stacked-box__content\">\n                <h3 class=\"\u0441-horizontally-stacked-box__title\">Inconsistent Inventory<\/h3>\n                <p class=\"\u0441-horizontally-stacked-box__description\">It\u2019s harder to predict which items will be in stock if a merchant is busy managing returns. They may end up with a shortage of one item, then suddenly have an excess of the same goods, which makes it harder to plan inventory in advance.<\/p>\n            <\/span>\n    <\/div>\n\n    <div class=\"\u0441-horizontally-stacked-box \u0441-horizontally-stacked-box-color--red\">\n\n        <span class=\"\u0441-horizontally-stacked-box__icon\">\n            <img decoding=\"async\" src=\"https:\/\/chargebacks911.com\/wp-content\/uploads\/2023\/12\/NEW-ICONS-DuoTone-garbage-food-spoiled-trash-expired.svg\" alt=\"Environmental Problems\"\/>\n        <\/span>\n\n        <span class=\"\u0441-horizontally-stacked-box__content\">\n            <h3 class=\"\u0441-horizontally-stacked-box__title\">Environmental Problems<\/h3>\n            <p class=\"\u0441-horizontally-stacked-box__description\">Billions of dollars\u2019 worth of returned merchandise winds up in landfills in the US every year. Sustainability is something that many merchants and consumers can agree is extremely important. Yet, the 40% of consumers who are engaging in wardrobing ignore this every time they commit return fraud for frivolous reasons.<\/p>\n        <\/span>\n\n    <\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">This proves that wardrobing and other forms of return fraud are not harmless at all. It\u2019s also not a problem limited to merchants. The practice will come back to bite consumers with higher ticket prices and lower inventory later on.<\/p>\n\n\n\n<div class=\"c-icon-boxes c-icon-boxes\">\n    <div class=\"c-icon-box c-icon-box--two\">\n        <div class=\"c-icon-box__inner\">\n\n            <h3 class=\"c-icon-box__title c-icon-box__title--center\">50%<\/h3>\n            <p class=\"c-icon-box__copy\">50% of Gen Z shoppers <a href=\"https:\/\/nrf.com\/research\/2024-consumer-returns-retail-industry\" target=\"_blank\" rel=\"noopener\">admitted<\/a> to wardrobing.<\/p>\n\n        <\/div>\n    <\/div>\n\n    <div class=\"c-icon-box c-icon-box--two\">\n        <div class=\"c-icon-box__inner\">\n\n            <h3 class=\"c-icon-box__title c-icon-box__title--center\">17.6%<\/h3>\n            <p class=\"c-icon-box__copy\">17.6% of online purchases are returned.<\/p>\n\n        <\/div>\n    <\/div>\n\n<div class=\"c-icon-box c-icon-box--two\">\n        <div class=\"c-icon-box__inner\">\n\n            <h3 class=\"c-icon-box__title c-icon-box__title--center\">$13.70<\/h3>\n            <p class=\"c-icon-box__copy\">For every $100 in returns, merchants lose $13.70 to return fraud.<\/p>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">How to Identify a Case of Wardrobing<\/h2>\n\n\n\n<div class=\"c-category-alert c-category-alert--teal\">\n    <span class=\"c-category-alert--teal__icon\">\n        <object data=\"https:\/\/chargebacks911.com\/wp-content\/uploads\/2024\/09\/Time-Limit-Icon.png\" height=\"20\"><\/object>\n  <\/span>\n    <span class=\"c-category-alert--teal__heading\">TL;DR<\/span>\n    <p class=\"c-category-alert--teal__description\">Shoppers who habitually return items that are missing tags or which appear worn could be committing wardrobing fraud.<\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">As we mentioned above, wardrobing is a serious problem that is getting worse every year.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In our increasingly digitized and instant-gratification-seeking economy, merchants and retailers must consistently raise the bar to attract and retain customers. One of these might be a \u201cno questions asked\u201d <a class=\"wpil_keyword_link\" href=\"https:\/\/chargebacks911.com\/ecommerce-return-policy\/\" title=\"eCommerce Return Policy\" data-wpil-keyword-link=\"linked\" data-wpil-monitor-id=\"3660\">return policy<\/a>, or at most, a \u201climited questions asked\u201d policy.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Whatever the case may be, the onus to detect and resolve a wardrobing situation is going to rest solely with the retailer and their employees. A few common red flags for wardrobing include:<\/p>\n\n\n\n<ul class=\"c-checklist c-checklist--style-4 c-checklist--color-yellow\">\n<li class=\"c-checklist__item\">Frequent or successive returns from one customer.<\/li>\n<li class=\"c-checklist__item\">Items that look, feel, or smell like they have been worn or used.<\/li>\n<li class=\"c-checklist__item\">Items with missing tags or tags that are the wrong type and color.<\/li>\n<\/ul>\n\n\n\n\n<p class=\"wp-block-paragraph\">Keep this in mind: if something feels off about a return request, there could be a good reason for it. It\u2019s best to be very clear about return policies from the start, and stick to it, despite any argument to the contrary.<\/p>\n\n\n\n<div class=\"c-shortcode-ebook c-shortcode-ebook--whitepaper\"><a href=\"https:\/\/chargebacks911.com\/chargeback-field-report\/\" class=\"c-shortcode-ebook__block\"><div class=\"c-shortcode-ebook__inner\"><div class=\"c-shortcode-ebook__graphics\"><div class=\"c-shortcode-ebook__graphics-inner\"><div class=\"c-shortcode-ebook__ipad\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/chargebacks911.com\/wp-content\/themes\/CB911\/assets\/img\/shortcodes\/ebooks\/ipad--field-report.png\" alt=\"2022\" chargeback=\"\" field=\"\" report=\"\"\/>\n\t\t\t<\/div>\n\t\t\t<div class=\"c-shortcode-ebook__cover\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/chargebacks911.com\/wp-content\/themes\/CB911\/assets\/img\/shortcodes\/ebooks\/cover--field-report.png\" alt=\"2022\" chargeback=\"\" field=\"\" report=\"\"\/>\n\t\t\t<\/div><\/div><\/div><div class=\"c-shortcode-ebook__content\"><span class=\"c-shortcode-ebook__title\"><span>A Real-World Look at<\/span> Chargeback Management<\/span><p class=\"c-shortcode-ebook__description\">Based on a survey of over 400 merchants, the report presents a comprehensive, cross-vertical look at the current state of chargebacks and chargeback management.<\/p><span class=\"c-btn c-btn--primary c-shortcode-ebook__btn\">Access the FREE Report<\/span><\/div><\/div><div class=\"c-shortcode-ebook__close\" data-shortcode-ebook-close=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 20 20\" fill=\"currentColor\"><path fill-rule=\"evenodd\" d=\"M4.293 4.293a1 1 0 011.414 0L10 8.586l4.293-4.293a1 1 0 111.414 1.414L11.414 10l4.293 4.293a1 1 0 01-1.414 1.414L10 11.414l-4.293 4.293a1 1 0 01-1.414-1.414L8.586 10 4.293 5.707a1 1 0 010-1.414z\" clip-rule=\"evenodd\"><\/path><\/svg><\/div><\/a><div class=\"c-shortcode-ebook__overlay\"><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Reasons Why Customers Engage in Wardrobing<\/h2>\n\n\n\n<div class=\"c-category-alert c-category-alert--teal\">\n    <span class=\"c-category-alert--teal__icon\">\n        <object data=\"https:\/\/chargebacks911.com\/wp-content\/uploads\/2024\/09\/Time-Limit-Icon.png\" height=\"20\"><\/object>\n  <\/span>\n    <span class=\"c-category-alert--teal__heading\">TL;DR<\/span>\n    <p class=\"c-category-alert--teal__description\">Special, one-time purchases, a desire for clout, peer pressure, financial troubles, or buyer\u2019s remorse may compel shoppers to engage in wardrobing. But none of these reasons are a legitimate cause for a return. All instances of wardrobing cost merchants revenue and inventory.<\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.retailtouchpoints.com\/blog\/why-retailers-should-be-wary-of-wardrobing-fraud\" target=\"_blank\" rel=\"noopener\">Some argue that<\/a> wardrobing is driven by a combination of social media, as well as resurgent out-of-home activities and post-pandemic events. In either case, if the stats above are any indication, it is going to continue to be a problem for quite a while.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">However, it\u2019s important to recognize that consumers who engage in wardrobing usually aren\u2019t doing it maliciously. Sometimes they simply don\u2019t realize what they\u2019re doing is wrong. For instance, here are several reasons why otherwise legitimate customers may buy something with the intent to return it later on:<\/p>\n\n\n\n<div class=\"c-icon-list\">\n<div class=\"c-icon-list__item\"><div class=\"c-icon-list__icon\"><object data=\"https:\/\/chargebacks911.com\/wp-content\/uploads\/2022\/01\/freemium-DuoTone-Lineal-Icons_DuoTone-Iconz-copy-63.svg\" type=\"image\/svg+xml\"><\/object><\/div><div class=\"c-icon-list__content\"><h3 class=\"c-icon-list__title\">Special Events<\/h3><div class=\"c-icon-list__text\">\n<p class=\"wp-block-paragraph\">Weddings, cocktail parties, interviews, or other formal occasions could be one reason a customer might engage in wardrobing. They could consider high-dollar items (ball gowns, prom dresses, bridal party dresses, etc.) a luxury item they would only use once, and thus, are fair game for a return.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"c-icon-list__item\"><div class=\"c-icon-list__icon\"><object data=\"https:\/\/chargebacks911.com\/wp-content\/uploads\/2022\/11\/NEW-ICONS-DuoTone-Person-Warning.svg\" type=\"image\/svg+xml\"><\/object><\/div><div class=\"c-icon-list__content\"><h3 class=\"c-icon-list__title\">Insta-Clout<\/h3><div class=\"c-icon-list__text\">\n<p class=\"wp-block-paragraph\">Social media influencers (and aspiring influencers) are often cited as a driving force behind the wardrobing phenomenon. For these individuals, the pressure of maintaining an online image and status is powerful enough to motivate them to commit return fraud over and over.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"c-icon-list__item\"><div class=\"c-icon-list__icon\"><object data=\"https:\/\/chargebacks911.com\/wp-content\/uploads\/2020\/11\/NEW-ICONS-DuoTone-talk-bubbles.svg\" type=\"image\/svg+xml\"><\/object><\/div><div class=\"c-icon-list__content\"><h3 class=\"c-icon-list__title\">Social Pressure<\/h3><div class=\"c-icon-list__text\">\n<p class=\"wp-block-paragraph\">The drive to always be \u201con trend\u201d is a real thing. Like the above item, this is also driven by social media and its arbiters. However, most social media influencers and their followers are projecting a false image of themselves to the public. The real people behind online personas are likely unable to afford the lifestyle they advertise.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"c-icon-list__item\"><div class=\"c-icon-list__icon\"><object data=\"https:\/\/chargebacks911.com\/wp-content\/uploads\/2019\/07\/NEW-ICONS-DuoTone-Lineal-Icons-July2022-Update-233.svg\" type=\"image\/svg+xml\"><\/object><\/div><div class=\"c-icon-list__content\"><h3 class=\"c-icon-list__title\">Financial Shortfalls<\/h3><div class=\"c-icon-list__text\">\n<p class=\"wp-block-paragraph\">Average people can\u2019t afford to buy new outfits everyday. Least of all, buy designer-made brands and accessories that run between a few hundred and a few thousand dollars per item.Many people will resort to wardrobing just to maintain appearances, especially in an uncertain economic climate.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"c-icon-list__item\"><div class=\"c-icon-list__icon\"><object data=\"https:\/\/chargebacks911.com\/wp-content\/uploads\/2020\/04\/NEW-ICONS-DuoTone-Lineal-Icons-customer-doesnt-pay_DuoTone-Iconz-148.svg\" type=\"image\/svg+xml\"><\/object><\/div><div class=\"c-icon-list__content\"><h3 class=\"c-icon-list__title\">Buyer\u2019s Remorse<\/h3><div class=\"c-icon-list__text\">\n<p class=\"wp-block-paragraph\">Sometimes, it\u2019s not a simple matter of a customer being unable to afford the items they paid for. Some simply fall out of love with a purchase, then return items after one or two uses. Often, they\u2019ll convince themselves that the return is justified, and that it isn\u2019t hurting anyone (despite the statistics above proving otherwise).<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">As we\u2019ve demonstrated, wardrobing is <em>not <\/em>a victimless crime. In fact, the practice can come back to haunt these very same customers in the long run through higher prices, shorter return times, limited inventory, and even blacklisting.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Merchants who are frequently victims of fraud aren\u2019t going to take losses lying down. and remember, they\u2019re losing billions each year to irresponsible consumers like these.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Tips to Prevent Wardrobing<\/h2>\n\n\n\n<div class=\"c-category-alert c-category-alert--teal\">\n    <span class=\"c-category-alert--teal__icon\">\n        <object data=\"https:\/\/chargebacks911.com\/wp-content\/uploads\/2024\/09\/Time-Limit-Icon.png\" height=\"20\"><\/object>\n  <\/span>\n    <span class=\"c-category-alert--teal__heading\">TL;DR<\/span>\n    <p class=\"c-category-alert--teal__description\">Make your return policy practical and easy to understand. Ensure it\u2019s flexible, but not totally free of expectations of basic accountability for customers. Before issuing refunds, inspect returns thoroughly for missing tags, wear and tear, and other signs of use.<\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">We now have a good idea of what wardrobing is, how bad it actually is, what causes it, and how it affects merchants. The next rational link in the chain is to look at how best to prevent it.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The bad news here is that, no matter what a merchant does, they will still be impacted by fraud to some degree.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">There\u2019s no reliable solution to \u201cprevent\u201d first-party fraud entirely. The wise thing to do is limit exposure as much as feasibly possible, and set solid best practices for staff to follow. To that end, a few best practices for first-party fraud prevention include:<\/p>\n\n\n\n<div class=\"c-iconheading\">\n    <div class=\"c-iconheading__icon\">\n         <img decoding=\"async\" src=\"https:\/\/chargebacks911.com\/wp-content\/uploads\/2021\/03\/NEW-ICONS-DuoTone-chargeback-reversal-request-letter.svg\" alt=\"Fine-Tune the Return Policy\"\/>\n    <\/div>\n\n    <div>\n        <h3 class=\"wp-block-heading joli-heading\">\n<span style=\"color:var(--color-primary);\">#1<\/span> \n<span style=\"color:var(--color-secondary-yellow);\"> &nbsp;|&nbsp; <\/span>\n Fine-Tune the Return Policy\n<\/h3>\n    <\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">It\u2019s crucial to develop and implement a clear, reasonable set of parameters for returns. Your policies should be practical, yet adaptable. Things to consider include:<\/p>\n\n\n\n<ul class=\"c-checklist c-checklist--style-1 c-checklist--color-blue\">\n<li class=\"c-checklist__item\"><strong>Expectations: <\/strong>Clearly define what condition is expected should an item be returned. For example, products should be unopened or unworn, with tags attached, and include an invoice or other product-specific data.<\/li>\n<li class=\"c-checklist__item\"><strong>Time Limits: <\/strong>Establish hard time limits for the return of merchandise. The time frame is usually a few weeks, but can vary. Keep in mind, the longer it is, the more likely used merchandise will be returned.<\/li>\n<li class=\"c-checklist__item\"><strong>Return Shipping Guidelines: <\/strong>For card-not-present purchases, merchants should fully explain the return shipping process. Include such things as acceptable carriers, packaging, and <a href=\"https:\/\/chargebacks911.com\/chargeback-insurance\/\">insurance<\/a> requirements.<\/li>\n<li class=\"c-checklist__item\"><strong>Fees: <\/strong>Are there additional charges associated with the return, such as a restocking fee? Who will pay for return shipping, if necessary? Are return labels provided?<\/li>\n<li class=\"c-checklist__item\"><strong>Exceptions: <\/strong>If certain merchandise (such as a customized item) is subject to alternate policies, be sure to thoroughly explain this difference and get confirmation from the customer prior to the sale.<\/li>\n<li class=\"c-checklist__item\"><strong>Special Circumstances: <\/strong>Standard return policies may vary depending on the product category, location, currency, or other conditions. For example, international customers may require more time for returns. Every facet should be explained in full.<\/li>\n<\/ul>\n\n\n\n\n<div class=\"c-iconheading\">\n    <div class=\"c-iconheading__icon\">\n         <img decoding=\"async\" src=\"https:\/\/chargebacks911.com\/wp-content\/uploads\/2021\/01\/NEW-ICONS-DuoTone-Merchant-Bill.svg\" alt=\"Make Sure One\u2019s Policy Is Accessible\"\/>\n    <\/div>\n\n    <div>\n        <h3 class=\"wp-block-heading joli-heading\">\n<span style=\"color:var(--color-primary);\">#2<\/span> \n<span style=\"color:var(--color-secondary-yellow);\"> &nbsp;|&nbsp; <\/span>\n Make Sure One\u2019s Policy Is Accessible\n<\/h3>\n    <\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">If customers can\u2019t find or understand a return policy, it might as well not exist. Once a merchant develops a transparent return policy, they must ensure that it is easily accessible and legible. This means prominently displaying the policy in as many places as possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Terms should be easy to find from every page of a business\u2019s website (including checkout). They should be accessible on invoices and other customer records, on receipts, and even on packaging.<\/p>\n\n\n\n<div class=\"c-iconheading\">\n    <div class=\"c-iconheading__icon\">\n         <img decoding=\"async\" src=\"https:\/\/chargebacks911.com\/wp-content\/uploads\/2022\/03\/NEW-ICONS-DuoTone-Lineal-Icons_DuoTone-Iconz-119.svg\" alt=\"Inspect Every Return Thoroughly\"\/>\n    <\/div>\n\n    <div>\n        <h3 class=\"wp-block-heading joli-heading\">\n<span style=\"color:var(--color-primary);\">#3<\/span> \n<span style=\"color:var(--color-secondary-yellow);\"> &nbsp;|&nbsp; <\/span>\n Inspect Every Return Thoroughly\n<\/h3>\n    <\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">When items are returned, there is often pressure to process those returns quickly and return them to shelves. Don\u2019t fall into this trap! There can be very subtle signs that an item has been wardrobed that may be missed during a rushed inspection.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Watch for giveaways the item has been used and returned, including:<\/p>\n\n\n\n<ul class=\"wp-block-cb911-block-library-checklists c-checklist c-checklist--style-4 c-checklist--color-yellow\"><li class=\"c-checklist__item\">Damaged tags<\/li><li class=\"c-checklist__item\">Reattached tags<\/li><li class=\"c-checklist__item\">Deodorant or lipstick stains present inside the fabric<\/li><li class=\"c-checklist__item\">The scent of faded perfume or cologne\u00a0<\/li><li class=\"c-checklist__item\">Dirt or debris present on shoes or fabric<\/li><li class=\"c-checklist__item\">Stretched fabric at the collar or arms of shirts and jackets<\/li><\/ul>\n\n\n<div class=\"cta-ab\"><span class=\"cta-ab__cta-content\">Struggling with wardrobing? Get help today to prevent <a class=\"wpil_keyword_link\" href=\"https:\/\/chargebacks911.com\/refund-fraud\/\" title=\"refund fraud\" data-wpil-keyword-link=\"linked\">refund fraud<\/a> while also preventing chargebacks.<\/span><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-f46a4ca9-3755-4911-b18a-8ad344729c8e\"><span class=\"hs-cta-node hs-cta-f46a4ca9-3755-4911-b18a-8ad344729c8e\" id=\"hs-cta-f46a4ca9-3755-4911-b18a-8ad344729c8e\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"#\"  target=\"_blank\" data-open-demo-modal><img decoding=\"async\"  class=\"hs-cta-img\" id=\"hs-cta-img-f46a4ca9-3755-4911-b18a-8ad344729c8e\" style=\"border-width:0px;\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/2611577\/f46a4ca9-3755-4911-b18a-8ad344729c8e.png\"  alt=\"REQUEST A DEMO\"\/><\/a><\/span><\/span><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Responding to Wardrobing Scams<\/h2>\n\n\n\n<div class=\"c-category-alert c-category-alert--teal\">\n    <span class=\"c-category-alert--teal__icon\">\n        <object data=\"https:\/\/chargebacks911.com\/wp-content\/uploads\/2024\/09\/Time-Limit-Icon.png\" height=\"20\"><\/object>\n  <\/span>\n    <span class=\"c-category-alert--teal__heading\">TL;DR<\/span>\n    <p class=\"c-category-alert--teal__description\">You can respond to wardrobing in one of three ways: ignore the problem and eat the loss, accept the return and blacklist the buyer, or reject the return (or assess a restocking fee), but risk a subsequent chargeback.<\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">If a merchant suspects that a buyer is engaged in wardrobing, they may proceed in a few different ways. First, they may simply ignore the situation and accept the return. This is not unreasonable; while wardrobing is costly, it\u2019s not hard to imagine a retailer deciding an isolated incident is not worth the trouble of fighting.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Another option is to accept the return, but blacklist the user. The buyer would be unable to make new purchases for a predetermined period of time.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Finally, the merchant may reject the return. Be warned, however: the latter option could result in a chargeback.<\/p>\n\n\n\n<div class=\"c-icon-list\">\n<div class=\"c-icon-list__item\"><div class=\"c-icon-list__icon\"><object data=\"https:\/\/chargebacks911.com\/wp-content\/uploads\/2023\/03\/NEW-ICONS-DuoTone-Identity-fraud.svg\" type=\"image\/svg+xml\"><\/object><\/div><div class=\"c-icon-list__content\"><h3 class=\"c-icon-list__title\"><strong>Is Blacklisting the Answer?<\/strong><\/h3><div class=\"c-icon-list__text\">\n<p class=\"wp-block-paragraph\">Perhaps the simplest option for responding to potential wardrobes is to blacklist those caught red-handed. For example, if a <a class=\"wpil_keyword_link\" href=\"https:\/\/chargebacks911.com\/customers-returns\/\" title=\"customer returns\" data-wpil-keyword-link=\"linked\">customer returns<\/a> an object for a refund, and there is clear evidence that the item has been worn, the merchant can inform the customer that they are barred from making purchases or returns for a specific period of time.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Remember: product returns are part and parcel of the retail experience. No matter how effective a merchant\u2019s return policy and practices are, they will still receive illegitimate returns from time to time. The key is to provide as transparent a return policy as possible, in order to make the buyer\u2019s journey as seamless and enjoyable as possible.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">However, this isn\u2019t to say that merchants should overlook simplicity strictly for the sake of prevention. As we\u2019ll see, preventing fraud and limiting chargebacks is a delicate dance that requires careful balance.&nbsp;<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"c-icon-list__item\"><div class=\"c-icon-list__icon\"><object data=\"https:\/\/chargebacks911.com\/wp-content\/uploads\/2021\/08\/NEW-ICONS-DuoTone-customer-client-angry-bank-fraud-money.svg\" type=\"image\/svg+xml\"><\/object><\/div><div class=\"c-icon-list__content\"><h3 class=\"c-icon-list__title\"><strong>Rejecting Refunds &amp; Risking Chargebacks<\/strong><\/h3><div class=\"c-icon-list__text\">\n<p class=\"wp-block-paragraph\">Aside from highlighting and honing return policies, it\u2019s also critically important to consider wardrobing from a risk-assessment perspective.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Buyers will find a way to get what they want\u2026 one way or another. If a buyer wants a refund, but their request is rejected by the merchant, the buyer may turn to the bank and file a dispute. This would be <a href=\"https:\/\/chargebacks911.com\/friendly-fraud\/\">an example of friendly fraud<\/a>; another form of first-party fraud by which the buyer abuses the chargeback process, rather than the return process, to get something for free.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For practicality\u2019s sake, it\u2019s important to strike a balance between consumer-friendly return policies and practical risk prevention. There are a couple of ways this can be managed:<\/p>\n\n\n\n<ul class=\"wp-block-cb911-block-library-checklists c-checklist c-checklist--style-1 c-checklist--color-red\"><li class=\"c-checklist__item\">While the return policy should be simple to access, this doesn\u2019t mean that its terms should be overly generous. Stricter requirements, such as a 14-30 day return window for wearable items, can drastically limit the number of worn item returns.\u00a0<\/li><li class=\"c-checklist__item\">Mandating that all wearable items cannot be returned if previously worn, and also including language that asserts each returned item will be inspected before the return is accepted\u2013 can also limit the amount of wardrobe return requests.\u00a0<\/li><li class=\"c-checklist__item\">With chargebacks and disputes in mind, these policies should be clear and visible on the website, and the customer should have to accept that policy before making a purchase. They may still attempt to file a dispute for that item, but the additional documentation will prove essential if the merchant decides to fight back.<\/li><li class=\"c-checklist__item\">Look into anti-wardrobing tag placements. Make tags and other validation items much more difficult to conceal or replace.<\/li><li class=\"c-checklist__item\">Asserting that there may be a \u201crestocking\u201d fee for items returned in less-than-pristine condition could also be beneficial. This intimates that the return will be accepted, but they will not receive a full refund for previously worn items.\u00a0<\/li><\/ul>\n<\/div><\/div><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Need Help?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">eCommerce is constantly evolving, and the methods merchants use to keep return rates low \u2014 without seeing a spike in chargebacks \u2014 need to evolve, too. Sometimes the secret to building the ideal refund rate and chargeback reduction strategy is who you know. Chargebacks911\u00ae can help on that front.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Chargebacks911 offers the most comprehensive chargeback management services and products available today. No other provider can deliver our level of transparent, end-to-end chargeback management, going beyond prevention to revenue recovery and future growth.<\/p>\n\n\n\n<div class=\"c-shortcode-faq\" data-shortcode-faq=\"true\" class=\"wp-block-cb911-block-library-faq\"><div class=\"c-shortcode-faq__inner\"><h2 class=\"c-shortcode-faq__heading joli-heading\" id=\"faqs\">FAQs<\/h2><div class=\"c-shortcode-faq__items\">\n\n<div class=\"c-shortcode-faq__item\" data-shortcode-faq-item=\"true\" class=\"wp-block-cb911-block-library-faq-item\"><div class=\"c-shortcode-faq__item-inner\"><div class=\"c-shortcode-faq__icons\"><div class=\"c-shortcode-faq__icons-inner\"><div class=\"c-shortcode-faq__icon c-shortcode-faq__icon--minus\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke=\"currentColor\" stroke-width=\"2\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M20 12H4\"><\/path><\/svg><\/div><div class=\"c-shortcode-faq__icon c-shortcode-faq__icon--plus\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke=\"currentColor\" stroke-width=\"2\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M20 12H4\"><\/path><\/svg><\/div><\/div><\/div><h3 class=\"c-shortcode-faq__question\">What is the meaning of wardrobing?<\/h3><p class=\"c-shortcode-faq__answer\">Wardrobing is a type of return fraud committed by legitimate shoppers who buy wearable or usable items with the intention of returning them after use. For example, an expensive outfit that is worn once then returned, or a book that is returned after reading.<\/p><\/div><\/div>\n\n\n<div class=\"c-shortcode-faq__item\" data-shortcode-faq-item=\"true\" class=\"wp-block-cb911-block-library-faq-item\"><div class=\"c-shortcode-faq__item-inner\"><div class=\"c-shortcode-faq__icons\"><div class=\"c-shortcode-faq__icons-inner\"><div class=\"c-shortcode-faq__icon c-shortcode-faq__icon--minus\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke=\"currentColor\" stroke-width=\"2\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M20 12H4\"><\/path><\/svg><\/div><div class=\"c-shortcode-faq__icon c-shortcode-faq__icon--plus\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke=\"currentColor\" stroke-width=\"2\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M20 12H4\"><\/path><\/svg><\/div><\/div><\/div><h3 class=\"c-shortcode-faq__question\">Is wardrobing illegal?<\/h3><p class=\"c-shortcode-faq__answer\">Wardrobing isn\u2019t illegal, per say. However, it almost always goes against a merchant\u2019s established return policy, and is not supported by card networks or banks as a legitimate reason for a return.<\/p><\/div><\/div>\n\n\n<div class=\"c-shortcode-faq__item\" data-shortcode-faq-item=\"true\" class=\"wp-block-cb911-block-library-faq-item\"><div class=\"c-shortcode-faq__item-inner\"><div class=\"c-shortcode-faq__icons\"><div class=\"c-shortcode-faq__icons-inner\"><div class=\"c-shortcode-faq__icon c-shortcode-faq__icon--minus\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke=\"currentColor\" stroke-width=\"2\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M20 12H4\"><\/path><\/svg><\/div><div class=\"c-shortcode-faq__icon c-shortcode-faq__icon--plus\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke=\"currentColor\" stroke-width=\"2\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M20 12H4\"><\/path><\/svg><\/div><\/div><\/div><h3 class=\"c-shortcode-faq__question\">How common is wardrobing?<\/h3><p class=\"c-shortcode-faq__answer\">Unfortunately, this new trend in fraud is becoming quite popular with the public. One study discovered that one in five shoppers has engaged in wardrobing at some point, and up to 43% of shoppers aged 16-24 will continue the trend in the future.<\/p><\/div><\/div>\n\n\n<div class=\"c-shortcode-faq__item\" data-shortcode-faq-item=\"true\" class=\"wp-block-cb911-block-library-faq-item\"><div class=\"c-shortcode-faq__item-inner\"><div class=\"c-shortcode-faq__icons\"><div class=\"c-shortcode-faq__icons-inner\"><div class=\"c-shortcode-faq__icon c-shortcode-faq__icon--minus\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke=\"currentColor\" stroke-width=\"2\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M20 12H4\"><\/path><\/svg><\/div><div class=\"c-shortcode-faq__icon c-shortcode-faq__icon--plus\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke=\"currentColor\" stroke-width=\"2\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M20 12H4\"><\/path><\/svg><\/div><\/div><\/div><h3 class=\"c-shortcode-faq__question\">How do I stop wardrobing?<\/h3><p class=\"c-shortcode-faq__answer\">You should fine-tuning your return policies, and set parameters that you are comfortable with, while making those return policies clear, visible, and accessible. This will ensure customers have seen it. Another tactic would be to include return policy items like limited returns, or stricter terms in general for pre-worn items.<br \/><br \/>Inspecting items thoroughly for use and wear is also crucial to prevent wardrobing. Lastly, employing blacklists against customers who attempt to pass off worn items as legitimate returns is also effective.<\/p><\/div><\/div>\n\n\n<div class=\"c-shortcode-faq__item\" data-shortcode-faq-item=\"true\" class=\"wp-block-cb911-block-library-faq-item\"><div class=\"c-shortcode-faq__item-inner\"><div class=\"c-shortcode-faq__icons\"><div class=\"c-shortcode-faq__icons-inner\"><div class=\"c-shortcode-faq__icon c-shortcode-faq__icon--minus\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke=\"currentColor\" stroke-width=\"2\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M20 12H4\"><\/path><\/svg><\/div><div class=\"c-shortcode-faq__icon c-shortcode-faq__icon--plus\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke=\"currentColor\" stroke-width=\"2\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M20 12H4\"><\/path><\/svg><\/div><\/div><\/div><h3 class=\"c-shortcode-faq__question\">What happens if you return something you shoplifted?<\/h3><p class=\"c-shortcode-faq__answer\">Shoplifting is a criminal offense, and returning a shoplifted item for a refund is a form of return fraud. Depending on the cost of the item, you could risk misdemeanor or felony theft charges if you are caught. Even if you do not face legal consequences, the merchant could ban you from shopping at their store or returning items in future.<\/p><\/div><\/div>\n\n\n<div class=\"c-shortcode-faq__item\" data-shortcode-faq-item=\"true\" class=\"wp-block-cb911-block-library-faq-item\"><div class=\"c-shortcode-faq__item-inner\"><div class=\"c-shortcode-faq__icons\"><div class=\"c-shortcode-faq__icons-inner\"><div class=\"c-shortcode-faq__icon c-shortcode-faq__icon--minus\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke=\"currentColor\" stroke-width=\"2\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M20 12H4\"><\/path><\/svg><\/div><div class=\"c-shortcode-faq__icon c-shortcode-faq__icon--plus\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke=\"currentColor\" stroke-width=\"2\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M20 12H4\"><\/path><\/svg><\/div><\/div><\/div><h3 class=\"c-shortcode-faq__question\">Do companies throw away returned clothes?<\/h3><p class=\"c-shortcode-faq__answer\">It depends; every merchant handles returned apparel differently. <a href=\"https:\/\/chargebacks911.com\/apparel-chargebacks\/\" title=\"Apparel Chargebacks\" data-wpil-monitor-id=\"2503\">If buyers return clothes unused<\/a>, merchants may restock and resell them, potentially at a slight discount. However, if the items are damaged, stained, or worn, which can occur if buyers commit wardrobing or \u201cwear and return\u201d fraud, merchants may be forced to heavily discount or throw the returned apparel away.<\/p><\/div><\/div>\n\n\n<div class=\"c-shortcode-faq__item\" data-shortcode-faq-item=\"true\" class=\"wp-block-cb911-block-library-faq-item\"><div class=\"c-shortcode-faq__item-inner\"><div class=\"c-shortcode-faq__icons\"><div class=\"c-shortcode-faq__icons-inner\"><div class=\"c-shortcode-faq__icon c-shortcode-faq__icon--minus\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke=\"currentColor\" stroke-width=\"2\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M20 12H4\"><\/path><\/svg><\/div><div class=\"c-shortcode-faq__icon c-shortcode-faq__icon--plus\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke=\"currentColor\" stroke-width=\"2\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M20 12H4\"><\/path><\/svg><\/div><\/div><\/div><h3 class=\"c-shortcode-faq__question\">Is the trend of wardrobing getting popular?<\/h3><p class=\"c-shortcode-faq__answer\">Yes. Wardrobing is widespread among younger buyers; a 2024 National Retail Federation Report reveals that 50% of surveyed Gen Z shoppers admitted to returning a worn item in the past year. The NRF\u2019s 2023 report corroborates this finding: wardrobing was ranked the most prevalent form of return abuse.<\/p><\/div><\/div>\n\n<\/div><\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<h2 class=\"wp-block-heading\">Wardrobing: How to Stop Buyers From Using &amp; Returning Your Goods<\/h2>\n<p>At its core, wardrobing is a form of first-party fraud. It happens when a shopper buys an item that they intend to use or wear just once,<\/p>\n<div><a class=\"btn-filled btn\" href=\"https:\/\/chargebacks911.com\/wardrobing\/\" title=\"Wardrobing\">Read More<\/a><\/div>\n","protected":false},"author":9192225,"featured_media":77081,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_crdt_document":"","inline_featured_image":false,"footnotes":""},"categories":[54],"tags":[62,43,42,63],"class_list":["post-52037","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ecommerce-fraud","tag-ecommerce","tag-fraud","tag-prevention","tag-retail"],"acf":[],"_links":{"self":[{"href":"https:\/\/chargebacks911.com\/wp-json\/wp\/v2\/posts\/52037","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/chargebacks911.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/chargebacks911.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/chargebacks911.com\/wp-json\/wp\/v2\/users\/9192225"}],"replies":[{"embeddable":true,"href":"https:\/\/chargebacks911.com\/wp-json\/wp\/v2\/comments?post=52037"}],"version-history":[{"count":10,"href":"https:\/\/chargebacks911.com\/wp-json\/wp\/v2\/posts\/52037\/revisions"}],"predecessor-version":[{"id":96624,"href":"https:\/\/chargebacks911.com\/wp-json\/wp\/v2\/posts\/52037\/revisions\/96624"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/chargebacks911.com\/wp-json\/wp\/v2\/media\/77081"}],"wp:attachment":[{"href":"https:\/\/chargebacks911.com\/wp-json\/wp\/v2\/media?parent=52037"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/chargebacks911.com\/wp-json\/wp\/v2\/categories?post=52037"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/chargebacks911.com\/wp-json\/wp\/v2\/tags?post=52037"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}