Digital Guidebook Web App for Hotels & Vacation Rentals

Customize a digital guidebook web app for your vacation rental guests experience with check-in instructions, access codes, hotel or vacation rental manuals, live chat & upsell services.

charge-automation-digital-guidebook

Why your vacation rental need a digital guidebooks

Branded Guest Portal for Hotels & Vacation Rentals

Branded Guest Portal for Hotels & Vacation Rentals

Create a personalized guest portal for hotels and vacation rentals to share essential information before and during the stay.

Through the branded guest portal, hosts can manage what guests see, including payment status, ID verification, security deposit receipts and other stay details.

Auto-translation

Auto-translation

No more hassle with preparing house manuals, instructions, and FAQs for international guests in multiple languages.

ChargeAutomation will keep your content error-free and ready for guests from any country with our auto-translation feature.

Guest Chat

Guest Chat

Allow your guests to communicate with you directly through their guest portal.

Provide them with all the necessary information through easily created house manuals, while also giving them a convenient way to reach out to you effortlessly whenever they need assistance.

Google Maps, Photos and Videos

Google Maps, Photos and Videos

Enhance your guidebook by incorporating a Google Map for precise location visualization.

Elevate the experience by seamlessly embedding captivating photos and vibrant videos, enriching the guidebook's appeal for your valued guests.

Access Control

Access Control

Enhance your property's security with a smart access code that is accessible to guests only once specific conditions, such as payment, ID verification, or security deposit, have been fulfilled.

Seamlessly integrate ChargeAutomation with your smart lock system to automatically update the access code in the guidebook for each individual guest.

Upsell Suggestions

Upsell Suggestions

Boost your earnings by presenting guests with enticing opportunities for upgrades and supplementary services.

From early check-ins to mid-stay cleaning, airport pickups, and even in-home chef services, the guidebook becomes a gateway for guests to access these enhancements, allowing you to maximize your revenue potential.

Your services will be accessible anytime, anywhere

Elevate guest experiences for vacation rentals and hotels with an automated and smart digital guidebooks. Seamlessly operational 24/7, this personalized guest portal enhances accessibility to crucial information. 

Why your vacation rental needs ChargeAutomation

Custom check-in experience

Pre check-in links

Collect ID/Passport

Guest e-Signatures

Boost revenue with upsells

Auto collect payments

Digital guest guidebook

Check-in reminders

Why hosts like you trust ChargeAutomation

  • $40
    Upsell revenue

    Offer personalized upsells during check-in

  • 50%
    Guest queues

    Reduce guest queues by using online check-in

  • 30min
    Time savings

    Speed up check-in & booking processes

  • 75%
    Guest satisfaction

    Saving guest time & money will make them happy

  • 100%
    Document handling

    Collect guest documents & signatures online

  • 100%
    Eliminate cash-handling

    Collect payments & security deposit during check-in

Your services will be accessible anytime, anywhere

Elevate guest experiences for vacation rentals and hotels with an automated and smart guidebook. Seamlessly operational 24/7, this personalized guest portal enhances accessibility to crucial information. 

Orchestrate an exceptional guest journey with easy to use smart digital guide book. Let your guests:

Track and manage bookings & payments

See instructions, check in info, manuals, access code and FAQs from a single place.

Purchase add-ons and chat with you.

Check themselves in & out and book again.

charge-automation-review

Client testimonial

“What ChargeAutomation customers are saying about us”

Andrew
Andrew
UpStay
Read More
ChargeAutomation is easy to use and user friendly, you can surely use the system even if you are a beginner. and the support team are prompt at responding to queries and very informative.
John
John
CozySuites
Read More
We've been using contactless check-in for quite some time already and are really satisfied with how they combined id check, payment collection, terms & conditions and upsells into a single flow. It was easy to implement and guests love the experience.
Erin
Erin
LifeSuites
Read More
Contactless check-in from ChargeAutomation saves so much time for our administrators and we noticed how guest satisfaction improved. 100% recommendation.
Previous
Next

Digital guidebook that integrates with your current system

Seamlessly integrating with diverse hospitality software, our digital guidebook crafts personalized guest experiences featuring their name, stay dates, and preferences.

Need help?

Check useful resources below or contact our support team on chat

Blog

Learn from our guest experience experts on the ChargeAutomation blog

Case Studies

Get real insights on how we have transformed the short-term rental industry

Help & Support

Find answers & user guides about everything ChargeAutomation from our team

FAQ’s

Check answers to the most common questions about ChargeAutomation

A digital guidebook for hotels and vacation rentals is an interactive online platform offering guests essential stay information, accessible from any device. It replaces printed materials, providing details on check-in, amenities, local attractions, and more, enhancing guest experiences and communication.

Utilizing ChargeAutomation’s Digital Guidebooks, you can effortlessly convey comprehensive property information to guests, spanning from check-in to check-out and encompassing local suggestions. The process of building and handling these guidebooks is user-friendly and demands no technical know-how. Furthermore, you have the opportunity to upsell additional services, fostering new revenue avenues for your enterprise.

All aspects of your property that guests need to be informed about! This includes check-in procedures, locating amenities, operational guidelines for appliances like laundry machines and hot tubs, and so much more. The scope is truly limitless. Additionally, you can share your top-choice cafes, restaurants, available tours, must-visit destinations, and various experiences.

Absolutely, you can enhance the content with images, videos, maps, and other multimedia elements to provide a visually engaging and informative experience for your guests. This not only makes the guidebook more appealing but also helps in conveying information effectively.

The guidebook is automatically personalized for each guest, featuring their names, stay details, and preferences. Furthermore, the content can dynamically adapt and update based on the specific property the guest is staying at.

Hundreds of vacation rentals and hotels utilize the ChargeAutomation digital guidebook, including prominent names like Upstay, Wyndham, PMI, CozySuites, and more.

Choose between our completely free Basic plan or upgrade to our robust paid plans for advanced features.

Requiring users to download an app dramatically decreases the conversion rate. ChargeAutomation is a completely web-based solution; however, its user-friendly interface creates an app-like experience.

ChargeAutomation is GDPR and PCI-compliant solution. Personal data security is the cornerstone of our operations.

Certainly, you have the freedom to cancel at any time. Rest assured, there are no cancellation fees involved.

Starting at just $4/month

100% free to try with no monthly contract