Nanako Hirao, Naoki Fujimoto, Ryosuke Yamanishi, Yoko Nishihara: Complaints in the Persona-Journey Matrix: an enjoyable approach to chained resolution, Proc. 23rd International Joint Conference on Computer Science and Software Engineering, 2026年6月 (accepted)
Resolving customer complaints requires identifying the core cause and implementing preemptive measures. This s […]
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