{"id":4860,"date":"2025-10-16T07:00:16","date_gmt":"2025-10-16T12:00:16","guid":{"rendered":"https:\/\/catalisgov.com\/?p=4860"},"modified":"2025-08-01T08:58:46","modified_gmt":"2025-08-01T13:58:46","slug":"catalis-in-action","status":"publish","type":"post","link":"https:\/\/catalisdev.wpenginepowered.com\/catalis-in-action\/","title":{"rendered":"Catalis in Action"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"4860\" class=\"elementor elementor-4860\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-64c8a080 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"64c8a080\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1061851e\" data-id=\"1061851e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3b4e957 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"3b4e957\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><em>This is part <strong>eight<\/strong>\u00a0of our \u201c<strong>Beyond the Checkbook: Driving the Digital Government Payment Revolution<\/strong>\u201d series, exploring how digital innovation is transforming government payment systems. Stay tuned for more insights about security, fraud prevention, accessibility, modernization, and real-world success stories from agencies across the country.<\/em><\/p><h2>Coconino County Transformed Tax Payments Through Digital Innovation<\/h2><p>Coconino County, Arizona, isn\u2019t just home to the Grand Canyon; it\u2019s also becoming a model for government modernization. Faced with outdated payment systems, rising citizen expectations, and a need for operational efficiency, the county sought a forward-thinking partner to help it modernize its tax payment processes. The result? A remarkable transformation that saw a 480% increase in digital payment adoption and a 98% tax collection rate, all while improving service delivery and reducing staff workload.<\/p><p>Coconino County\u2019s success shows what\u2019s possible when public agencies embrace <a href=\"https:\/\/catalisdev.wpenginepowered.com\/payments\/\" target=\"_blank\" rel=\"noopener\">e-government payment services<\/a> designed for today\u2019s citizen and tomorrow\u2019s demands.<\/p><h3>Modern Challenges Call for Modern Tools<\/h3><p>Like many local governments, Coconino County previously relied on outdated systems to collect property taxes. These systems created friction for both staff and residents, long lines, slow processing times, and limited access to online payment methods. The county needed a solution that was fast, reliable, secure, and responsive to a range of user preferences.<\/p><p>Recognizing these pain points, the county decided to implement a cloud-based government payment platform that would streamline workflows and dramatically improve the citizen experience.<\/p><h3>A Scalable, Flexible Government Payment Platform<\/h3><p>Coconino County partnered with Catalis to launch a unified, fully <a href=\"https:\/\/catalisdev.wpenginepowered.com\/payments\/\" target=\"_blank\" rel=\"noopener\">integrated tax payment solution<\/a>.<\/p><p>Built for local government, the platform supports:<\/p><ul><li>Digital wallet payments, including Apple Pay, Google Pay, PayPal, and Venmo<\/li><li>Modular payment solutions for diverse government use cases, giving the county flexibility as needs evolve<\/li><li>Customizable government payment gateway with open API support for seamless integration with existing tax systems<\/li><li>Real-time payment visibility and automated payment reconciliation to ease staff workload<\/li><\/ul><p>The system also supports court payment processing, creating opportunities to expand across departments and revenue streams.<\/p><h3>Measurable Results and Sustainable Growth<\/h3><p>The impact was immediate and far-reaching. Coconino County saw a:<\/p><ul><li>480% increase in electronic payments, driven by mobile wallet adoption<\/li><li>98% collection rate for property taxes<\/li><li>Significant reduction in staff workload related to reconciliation and paper processing<\/li><li>Higher citizen satisfaction due to convenient, self-service payment options<\/li><\/ul><p>These results highlight how a well-implemented government payment processing platform can improve both citizen-facing usability and back-office efficiency.<\/p><h3>A Roadmap for Other Jurisdictions<\/h3><p>Coconino County\u2019s approach offers a scalable template for other municipalities. By selecting a unified payment platform for all municipal transactions, the county eliminated outdated steps and positioned itself for long-term growth. Other jurisdictions can follow suit by offering self-service payment portals, adopting real-time reporting tools, and enabling multi-channel payment options, including pay-by-bank. These actions build the infrastructure for efficient, citizen-focused financial services.<\/p><p>Ultimately, the county\u2019s success reinforces a growing truth in the public sector: modernization isn\u2019t just about keeping up; it\u2019s about setting the standard.<\/p><h3>Leading by Example in Government Payment Innovation<\/h3><p>Coconino County\u2019s story highlights the real-world benefits of adopting the right technology. With support from Catalis, the county transitioned from outdated processes to a modern, citizen-first approach. Their strategy, grounded in flexibility, accessibility, and scalability, sets a new standard for digital transformation in local government.<\/p><p>Visit\u00a0<a href=\"https:\/\/catalisdev.wpenginepowered.com\/payments\/\" target=\"_blank\" rel=\"noopener\">Catalis<\/a>\u00a0to explore secure, scalable payment solutions for the public sector.<\/p><p><em>This is part eight of our \u201c<strong>Beyond the Checkbook<\/strong>\u201d blog series on digital payment transformation in government. Follow along as we publish more insights each week.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71424b8 elementor-widget elementor-widget-button\" data-id=\"71424b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact Us Today!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c8cfca3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c8cfca3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9e80237\" data-id=\"9e80237\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-65409f6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"65409f6\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-6765b18\" data-id=\"6765b18\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-136b770\" data-id=\"136b770\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Coconino County, AZ, transformed its tax payment process with Catalis, achieving a 480% increase in digital payments and 98% collection rate. Modern platforms improve citizen satisfaction, operational efficiency, and long-term scalability.<\/p>\n","protected":false},"author":48,"featured_media":4861,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[47],"tags":[],"ppma_author":[365],"class_list":["post-4860","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-payments"],"acf":[],"contentshake_article_id":"","yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v27.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Digital Tax Payment Transformation: Coconino County&#039;s Success<\/title>\n<meta name=\"description\" content=\"Using Catalis payment processing, Coconino County achieved a 480% increase in digital payments and a 98% tax collection rate.\" \/>\n<meta name=\"robots\" content=\"index, follow, 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