Warner Cable (A)

The new general manager of Warner Cable Medford, Massachusetts complex faces a number of challenges turnaround in 1985, including service deficiencies, customer complaints, high turnover and low morale. Until 1988, he has turned the situation, but some employees and superiors question his turnaround style. Their concerns have far-reaching implications for career systems at Warner. Teaching objectives include the understanding of human resource management trade-offs in a turnaround situati … Read more »

The new general manager of Warner Cable Medford, Massachusetts complex faces a number of challenges turnaround in 1985, including service deficiencies, customer complaints, high turnover and low morale. Until 1988, he has turned the situation, but some employees and superiors question his turnaround style. Their concerns have far-reaching implications for career systems at Warner. Teaching objectives include the understanding of human resource management trade-offs in a turnaround situation and the appropriateness of the different leadership styles over time as the company improves its productivity and communication.
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from
Jeffrey A. Sonnenfeld,
Maury Peiperl
Source: Harvard Business School
18 pages.
Release Date: 31, January 1989. Prod #: 489 092 PDF-ENG
Warner Cable (A) HBR case solution