A new software product enables wireless telcos a self-service solution customer service, reduce costs and offer improved service levels. Discusses the definition of good self-service. Examines how the company should prioritize its growth prospects and what it should be. Examines how these decisions affect their shareholders?
A new software product enables wireless telcos a self-service solution customer service, reduce costs and offer improved service levels. Discusses the definition of good self-service. Examines how the company should prioritize its growth prospects and what it should be. Examines how these decisions affect their shareholders?
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Roger Hallowell,
Helen Clement
Source: Harvard Business School
26 pages.
Publication Date: Jun 28, 2001. Prod #: 801 462 PDF-ENG
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