Michael Lester, a consultant with Lachlan, was not prepared by its customers, provide important data for an important presentation frustrated. Lester must decide how best to Nadine Robert, his client, knowing that his personal success and the reputation of his consulting firm hinges on its ability to build and maintain a strong relationship to confront. As hard as he should be with the customer? What type of feedback would help this situation?
Michael Lester, a consultant with Lachlan, was not prepared by its customers, provide important data for an important presentation frustrated. Lester must decide how best to Nadine Robert, his client, knowing that his personal success and the reputation of his consulting firm hinges on its ability to build and maintain a strong relationship to confront. As hard as he should be with the customer? What type of feedback would help this situation?
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Anthony J. Mayo,
Joshua D. Margolis
Source: Harvard Business School
2 pages.
Release Date: 3 August 2011. Prod #: 412041-PDF-ENG
Michael Lester at Lachlan Consulting HBR case solution
