Compassion Web

This case is about an ambitious “technopreneur” with ideas that were at the forefront of technology, such as in Enterprise Resource Planning (ERP) systems. Compassion Web was successful at first, then flooded with challenges, and the original business model needs major changes to work in the rapidly changing environment. At the same time, the company was in front of a dispute with a major customer that could threaten their survival. To make matters worse, the company lacked the strong … Read more »

This case is about an ambitious “technopreneur” with ideas that were at the forefront of technology, such as in Enterprise Resource Planning (ERP) systems. Compassion Web was successful at first, then flooded with challenges, and the original business model needs major changes to work in the rapidly changing environment. At the same time, the company was in front of a dispute with a major customer that could threaten their survival. To make matters worse, the company lacked the strong and consistent leadership necessary to pull them out of their difficulties.
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from
Wee Yong Yeo
Source: Ivey Publishing
7 pages.
Release Date: 26 April 2012. Prod #: W12931-PDF-ENG
Compassion Web HBR case solution