Citibank: Performance Evaluation

Citibank has launched a new, comprehensive performance scorecard system. A regional president struggling with a difficult choice: how to assess an important measure customer satisfaction achieved an outstanding branch manager who has bad. This case is to be completed for the business strategy, a scoring sheet by the reader, and an explanation of the impact of the decision.

Citibank has launched a new, comprehensive performance scorecard system. A regional president struggling with a difficult choice: how to assess an important measure customer satisfaction achieved an outstanding branch manager who has bad. This case is to be completed for the business strategy, a scoring sheet by the reader, and an explanation of the impact of the decision.
«Hide

from
Robert L. Simons,
Antonio Davila
Source: HBS Premier Case Collection
9 sides.
Release Date: 02 Dec, 1997. Prod #: 198048-PDF-ENG
Citibank: Performance Evaluation HBR case solution