About CareAR
CareAR, a Xerox Company, provides a smart augmented reality support platform visually enabling your customer service, field service, and IT service staff to drive greater outcomes and experiences. Deflect costly...
CareAR, a Xerox Company, provides a smart augmented reality support platform visually enabling your customer service, field service, and IT service staff to drive greater outcomes and experiences. Deflect costly dispatches and reduce time-sensitive resolutions through self-solve content, remote AR guidance and troubleshooting while enhancing safety. Your customers, employees, and field staff now have the next generation support tool to deflect calls and reduce downtime.
CareAR provides enhanced augmented reality tools with visually immersive, self-solve content as well as live video collaboration and capturing pictures and video from support sessions into systems of record together as part of an end-to-end service management workflow, extending value to support teams.
Features
Multiparty: With CareAR's multiparty feature, you can invite as many collaborators as you like to work together in a live, high definition, remote solve session.
Annotation Tools: With one of the industry's deepest AR toolboxes, CareAR users can annotate live video feeds as well as shared images, providing detailed visual guidance to quickly resolve problems.
Session Recording: Hosts can enable session recording to capture video, audio, and AR annotations for post-session playback. Great for critiquing new hires, creating audit artifacts, building up knowledge base content, and more.
AR Measurement Tool:
Measure linear distances in an Assist session and copy/save or promote to be an annotation on the live video feed.
Groups: For enterprises, organizing support teams into groups helps to better manage users and study team member performance. You can create groups based on job function, location, corporate organization, language spoken, skillset, or any other attribute. Reporting can be filtered based on group assignment.
Rich Analytics and Dashboards: Administrators, managers, and team leaders get deeper insights in how teams are successfully resolving field issues by using the detailed dashboards provided by CareAR's admin portal.
KPI Builder: Instrument those Key Performance Indicators that matter to your organization using CareAR’s custom KPI builder. Get your customer's perspective on how you're doing. Collect information in a structured manner for rapid feedback, rapid iteration.
True ROI: Using the data made available from CareAR, you can determine the ROI improvements in performance, increased dispatch deflection, reduced resolution times, reduced truck rolls/onsite visits, and improved first-time fix rates.
Previous Versions
Here you can find the changelog of CareAR since it was posted on our website on 2019-07-29 11:24:47.
The latest version is 26.01.001 and it was updated on 2026-06-11 13:33:33. See below the changes in each version.
CareAR version 26.01.001
Updated At: 2026-03-25
Changes: With this release, we introduce the Viewer role! Great for large scale teams who use a lot of self-solve procedures.
CareAR version 25.03.001
Updated At: 2025-10-31
Changes: We're excited to announce the following enhancements to our Assist remote solve capabilities:
- live captions
- realtime translations of captions
- transcription
CareAR version 25.02.003
Updated At: 2025-10-15
Changes: Minor bug fix.
CareAR version 25.02.002
Updated At: 2025-08-01
Changes: - Support for the Six-15 ST1 heads up display
CareAR version 25.02.001
Updated At: 2025-06-12
Changes: With this release, we include the following:
- updated pen annotation thickness options
- minor bug fixes
CareAR version 25.01.002
Updated At: 2025-04-09
Changes: Minor bug fixes.
CareAR version 24.04.002
Updated At: 2024-12-19
Changes: Miscellaneous bug fixes.
CareAR version 24.02.001
Updated At: 2024-07-31
Changes: With this release, we're excited to announce:
- Screen sharing
- UX enhancements
- bug fixes
CareAR version 23.03.001
Updated At: 2023-11-28
Changes: With this release, we introduce the following:
- Addition of CareAR Instruct functionality inside the CareAR Assist App
- Modified home screen for improved clarity
- Simplification of the settings
- Instruct Experience content
- Support for authenticated consumption of Instruct experiences
- History of access of content and of Assist live sessions
CareAR version 23.02.003
Updated At: 2023-10-25
Changes: With this update, we provide support for data sovereignty/data residency in Japan, some updates to our Japanese translations, and some minor bug fixes.
Disclaimer
Official Google Play Link
We do not host CareAR on our servers. We did not scan it for viruses, adware, spyware or other type of malware. This app is hosted by Google and passed their terms and conditions to be listed there. We recommend caution when installing it.
The Google Play link for CareAR is provided to you by apps112.com without any warranties, representations or guarantees of any kind, so access it at your own risk.
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