Now, free for everyone.
The open-source utility dashboard for Amtelco call centers.
Transcriptions that highlight as the recording plays, screen capture playback with Picture-In-Picture browser support, and audio waveforms.
On-Premise (or in your cloud) Dashboard
All-Inclusive Feature Set
Every feature, utility, and improvement that Call Theory adds to the Mission Control dashboard is automatically included with your paid subscription.
SAML2.0 SSO Service Provider & SCIM
Bring your own IdP and enable SAML2.0 SSO and SCIM provisioning
Bring Your Own Providers
Every 3rd-party integration allows you to bring your own API keys.
You're In Full Control
Enable and disable the features you care about at both the system and team-level.
Local Artificial Intelligence (AI)
Support for transcription and LLM (Large Language Models) using open-source whisper.cpp and llama.cpp
Useful tools
Internal and External Utilities
Augment your brand's image and empower your internal staff with helpful tools.
Message Revisions and Diffs
View every message revision, the fields from the script at that point in time, and the software-development inspired summary diffs for your messages.
Search (almost) Everything
Mission Control can search all of your scripts, filter all of your clients, find Contact Methods across your directory subjects, and view individual calls.
Personal Dashboard
Link your agent Call Theory accounts against their Intelligent Series ID for a personalized activity dashboard that requires no setup.
Team & Role Management
Manage users and teams easily at both the system and team levels. Assign roles, delete users, and change team membership.
System-Wide User Management
Configure users and their teams, linked agents, timezones, 2FA settings, linked SAML ID, and more
Better Email Templates
Add CAN-SPAM support with unsubscribes and custom templates to your Scheduled SendMessages. Bring your own custom themes - or use one of our highly-customizable standard templates.
Advanced Account Filtering
Find and filter accounts - even for things you would normally have to go to the database or sift through slower, on-demand reports.
Cloud Faxing
Secure integrations with mFax by Documo for regulated industries - a drop-in replacement for Copia FaxFacts in Amtelco environments with one-click retries.
API Gateway
A collection of 1st-party utility APIs and 3rd-party BYOK (Bring Your Own Keys) API workflows for easy integration with scripting
Database Health
Monitor your Intelligent series database health, archives, and more
Mission Control Utilities
- API Gateway
- First-party utilities and 3rd-party BYOK (Bring Your Own Keys) API Gateway for multi-tenant systems.
- Better Emails
- Send HTML-enhanced emails with Better Emails for Intelligent Series Schedule Send Messages
- Board Check
- Message review Board Check with PeopleSoft integration for Intelligent Series messages.
- Call Lookup
- Advanced call log filter and call lookup - play the recording, view the message, and see statistics in a single pane of glass.
- Card Processing
- Process your TBS Billing Invoices using Stripe as the payment processor - complete with receipts import!
- Cloud Faxing
- Send faxes securely using Documo mFax and/or RingCentral Fax API for a drop-in Copia FaxFacts replacement.
- Database Health
- Monitor your SQL databases for space, log file issues, index fragmentation, and best practices configuration.
- Directory Search
- Search globally across all Intelligent Series contact methods - emails, pagers, phones, and more.
- Inbound Email
- Leverage Twilio SendGrid for secure inbound emails with advance parsing capabilities, including clickable and scriptable link parsing.
- Script Search
- Find (almost) anything with global Script Search for Intelligent Series scripting.
- WCTP Gateway
- Send and receive SMS through our WCTP Gateway and 3rd-party telecom APIs
Mission Control FAQ
If you can’t find what you’re looking for, email your question(s) to support@calltheory.com.
User Licensing
There is no per-user licensing. You are free to bring any number of users from your organization (limited only by the infrastructure.)
Feature Licensing
There is only one version of Mission Control and all product features are included. We host the same version you can download.
Do you offer hosting?
Yes, but we are happy to help you setup a cloud services environment (i.e., Vultr/AWS/Azure/etc) that you have ownership of and deploy Mission Control there for you.
3rd-Party Integrations
Every 3rd-party API integration requires you to fill in your own API keys, tokens, and/or credentials. We are not reselling any API - you deal directly with the providers through your own account(s).
System Requirements
At the most basic level, Mission Control is installed as an appliance (taking up a server) - you will need the latest LTS version of Ubuntu Linux Server x64bit, available over SSH, HTTP, and HTTPS.
Scalability & Availability
All layers of the application can be horizontally scaled including the database, cache, background processing, and web-servers. The application itself is built on the Laravel PHP framework and benefits from the same scaling options.
Do I have to use your hosting or support?
No, Mission Control is open-source under the permissive MIT license. If you have the technical ability to host it yourself, you are free to do so.
On-Premise Friendly
Designed to be hosted on servers you control in your own environment, we can accommodate most public clouds, private providers, containers, virtual machines, and bare-metal systems.
Amtelco hosted-environment support
The dashboard can be installed anywhere and connected via standard network tunneling method to your Intelligent database (we use Cloudflare Tunnels by default)
Custom Features
We offer custom/organizational-locked features for Enterprise customers - but we prefer to share with everyone - so the pricing reflects that.
Source Code
You can download the source code for Mission Control directly from Github and use it for any purpose via our MIT license. While not required, we would appreciate it if you would consider contributing your improvements back to the project.
Dedicated Onboarding
Extensive training and onboarding for your team(s). Customized and personalized training programs, education materials, and on-site visits are available.
Custom Support & SLAs
Service Level Agreements (SLAs) can be negotiated to be more strict for enterprise customers, ensuring guaranteed levels of service, including faster response times and dedicated support teams.
Custom Contract Negotiation
The ability to negotiate contract terms, including pricing, payment terms, data ownership, liability clauses, and more.
Custom Compliance Requirements
Strict compliance needs that require tailored solutions, like GDPR, HIPAA, SOC 2, and more. Please note: We are happy to sign a BAA for customers outside of the need for an Enterprise account.
Custom Data Residency & Sovereignty
For organizations that are operating in multiple regions and need data stored in specific locations due to legal and regulatory requirements.
Ready to get started?
Technical knowledge, training, management, and support at your disposal.
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