Privacy Policy

Effective Date: Dec 24, 2025 Last Updated: Dec 24, 2025

Calgary Tree Works (“we,” “us” or “our”) is committed to protecting the privacy of everyone who visits calgarytreeworks.ca or engages our tree care services. This Privacy Policy explains what personal information we collect, how we use it and what rights you have in relation to that information.

We operate in compliance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta’s Personal Information Protection Act (PIPA).

1. Information We Collect

Information You Give Us Directly

When you contact us, submit a quote request or book a service, we may collect:

• Your contact details such as your name, phone number, email address and service property address
• Property details such as information about your trees, lot conditions or any site-specific factors you share with us
• Your messages and correspondence including emails, phone notes or written communications with our team
• Billing information needed to process payment for completed services. We do not store full card numbers and all payment data is handled securely.

Information Collected Through Your Browser

When you visit our website, certain technical data is gathered automatically:

• Browsing activity such as which pages you visit, how long you spend on each page and what device or browser you use
• Your IP address used for website security and general analytics
• Cookies and tracking tools as described in Section 5

2. How We Use Your Information

We use the information we hold to carry out the following:

• Respond to your questions and prepare accurate free estimates
• Book and carry out tree removal, pruning, stump grinding and other contracted services
• Send you appointment reminders, job updates and post-service follow-ups
• Issue and process invoices and payments
• Identify ways to improve our website and service delivery
• Meet our legal and regulatory obligations
• Send you relevant promotions or service news where you have given us permission to do so. You may withdraw that permission at any time.

We do not use your data for any form of automated decision-making.

3. How We Share Your Information

We do not sell your personal information to anyone. We may share it only in the following circumstances:

• With trusted service providers we use to operate our business such as scheduling software, email platforms and invoicing tools. All such providers are bound by confidentiality obligations.
• With legal or regulatory authorities when we are required to do so by law or court order or where disclosure is necessary to protect the safety of individuals.
• In the event of a business transition such as a sale or merger, your information may pass to the new operator and will remain subject to equivalent privacy protections.

4. Data Retention

We keep your personal information only for as long as it is needed for the purpose it was collected or as required by law. As a general guide:

• Quotes and enquiry records are kept for 12 months from last contact
• Client and billing records are kept for 7 years to satisfy tax and legal obligations
• Website analytics are retained for up to 26 months and then aggregated or deleted

5. Cookies

Our website may use cookies and similar technologies to:

• Store your preferences between visits
• Help us understand how people find and use our site
• Improve your overall browsing experience

You can manage cookie settings through your web browser at any time. Switching off cookies may limit some site features. We do not use cookies to deliver third-party advertisements.

6. Your Privacy Rights

If you are a resident of Canada, you have the right to:

• Access any personal information we hold about you
• Correct information that is inaccurate or out of date
• Withdraw consent to receiving marketing messages at any time
• Request removal of your personal data subject to any legal obligations we must fulfill

To make a request please reach out using the contact details in Section 9.

7. How We Protect Your Information

We apply reasonable technical and organizational safeguards to keep your personal data secure against unauthorized access, loss or disclosure. That said, no online transmission is entirely without risk and we cannot warrant perfect security.

8. Children

Our website and services are directed at adults. We do not intentionally gather personal information from anyone under 18 years of age. If you believe a minor has submitted information to us please contact us and we will delete it without delay.

9. Contact Us

For any questions about this Privacy Policy or to exercise your privacy rights please get in touch:

Calgary Tree Works Calgary, Alberta, Canada Website: calgarytreeworks.ca (contact@calgarytreeworks.ca)

10. Updates to This Policy

We may revise this Privacy Policy periodically. The updated version will be posted here with a new “Last Updated” date. We recommend checking back from time to time to stay informed.