Frequently Asked Questions

Find answers to common questions about Cakey Bot

How do I invite Cakey Bot to my server?

Note: You will need Manage Server or Administrator permission to add Cakey Bot to your server.

You can invite Cakey Bot using this Discord OAuth URL. If you do not want the bot to have Administrator permissions you can change them after you invite the bot like you would any other role/user.

To view a list of require/optional permissions you can check out this section.

What is the default prefix and how can I change it?

Cakey Bot makes use of Discord's slash command system so the default prefix is /. You can not change this prefix. To change the prefix for custom commands you can modify it in the Web Dashboard.

Tip: If you forget what you set your custom prefix to you can always check it by viewing it in the Web Dashboard.

Why isn't Cakey Bot responding to any commands?
  1. Check the channel permissions to see if Cakey Bot has Send/Read permissions for the channel. You can either check permissions manually or use the /debug command. This is the most common reason why Cakey Bot doesn't respond.
  2. Make sure that Cakey Bot is online. Discord might be having issues or Cakey Bot may be restarting to apply new updates/content.
  3. If none of these steps work you can join our discord support server here for direct help from our developers.
What is considered a server moderator?

Some commands in Cakey Bot are restricted to "Server Moderators". Cakey Bot considers anyone with the permissions listed below as a "Server Moderator":

  • Administrator
  • Manage Server
  • Manage Channels
  • Manage Messages
  • Mute/Ban/Kick Members

Note: Some music commands also require a "Server Moderator". Any music commands that require this permission will also accept users who contain a role named "DJ" to run the command as well.

Why can't I see my server on the web dashboard?

Make sure you're logged into the correct Discord account, then refresh the website.

Note: You will need Manage Server or Administrator permission to configure Cakey Bot on your server.

Why does Cakey Bot automatically leave my server when invited?

Cakey Bot may automatically leave servers for a few reasons. Some of these are listed below:

  • The server is blacklisted from Cakey Bot — If servers abuse Cakey Bot too much, the server (and/or server owner) can be blacklisted from using the bot.
  • The server is a "Bot Hell" — Some servers will have hundreds/thousands of bots but only a handful of users. Bots in these servers are generally spammy and pointless which adds unnecessary load to Cakey Bot. Cakey Bot will attempt to DM the server owner if this happens.
How does user muting work in Cakey Bot?

When you run the /mute <user> command, Cakey Bot will assign a mute role to that user preventing them from chatting/speaking in voice channels. Now, You might be asking "What role does Cakey Bot use for this?". This depends on a few factors:

  1. If you have set a mute role in the Web Dashboard, Cakey Bot will use that role.
  2. If you have not manually set a mute role, Cakey Bot will scan for any role with the name "Muted", if it finds one it will use that role.
  3. If Cakey Bot does not find a "Muted" role, it will generate a brand new role with appropriate permissions.

Note: In order for Cakey Bot to mute a user several things must happen. Cakey Bot must have Manage Roles permission and Cakey Bot's highest role must be higher than the Mute role and the muted user's highest role.

How do I set up custom commands/auto responder?

You can set up the auto responder using our Web Dashboard. For more information, you can check out this section.

How do I set up audit logging?

You can set up audit logging by checking out this section.

How do I set up join/leave/ban announcements?

You can set up announcements by checking out this section.

Why isn't Auto Mod deleting messages?

The following are some possible reasons why Auto Mod isn't deleting messages:

  • Auto Mod may be configured to ignore admins/mods. Check this setting in the Web Dashboard.
  • The Auto Mod module is not enabled.
  • Cakey Bot doesn't have Manage Messages in the channel/role permissions.

If none of these seem to be the cause of this issue, please head over to our support server.

Why can't I purge messages older than 14 days in a channel?

Discord doesn't allow bots to purge/delete messages that are older than 14 days old.

Why won't Cakey Bot assign the Auto Role?

You have to move Cakey Bot's role above the role you're trying to manage by going to Server Settings -> Roles and dragging Cakey Bot's role above any roles you want Cakey Bot to manage.

To learn more about role hierarchy, click here.

Why isn't Audit Log working on my server?
  • Check if the module is disabled via the Web Dashboard.
  • If the module is enabled, check if Cakey Bot can Read and Send Messages in the log channel, as well as Embed Links. To quickly check if Cakey Bot has those permissions, run /debug in the channel.
  • Lastly, check if a channel has been set for Audit Log on the Web Dashboard.

If none of these seem to be the cause of this issue, please head over to our support server.

What sources can I listen to music from? Do you support YouTube/Twitch/Spotify?

Cakey Bot supports many different sources including Spotify, Twitch, Bandcamp and more!

You can view all of our currently supported music sources on this page.

Note: Due to restrictions placed on Discord bots by YouTube & Discord, Cakey Bot no longer supports playing music from YouTube.

Why does Cakey Bot deafen itself in voice channels?

Cakey Bot server deafens itself to prevent itself from receiving your audio. This doesn't have any effect on the functionality of the bot and it can play music even if it is server deafened.

This significantly reduces Cakey Bot's bandwidth usage (since we don't receive what you say in a voice channel), as well as Discord's bandwidth (as they don't need to send it).

This also protects your privacy, as we don't receive any audio from your voice channel.

If you are having trouble playing music, Cakey Bot being deafened will not affect that.

Cakey Bot's music is Laggy/Glitchy/Distorted/Not Playing

Sometimes, Cakey Bot's audio may not play or may sound laggy/glitchy/distorted. The vast majority of the time, this is caused by Discord's Voice Servers.

The easiest way to fix it is to switch your voice server region to a different one and then to switch it back. This will assign you a new server within that region. If this doesn't work, you can temporarily change it to another region and leave it set to it.

For a tutorial on switching your server region, click here.

Where can I find my User/Channel/Role/Server ID?

You can find an extremely detailed and easy to follow guide here written by Discord.

Why is Cakey Bot offline in my server but online in other servers?

Cakey Bot may be working on some servers, but not on others. This is because the Cakey Bot is shard based and runs on multiple shards that each have a set amount of servers (or servers) on them.

Can I use special variables/custom content in join/leave/ban announcements or custom commands?

Yes! We have a list of variables that you are able to use in both of these features. To see our full list of variables you can check out this page that is dedicated to custom variables.

Is Cakey Bot open source?

No, Cakey Bot is not currently open source and we don't plan to change this.

How do I become a BETA tester?

Currently there is no way to become a BETA tester. You can however provide feedback and test new features in our testing Discord which you can get an invite to in the #server-info-and-rules channel in our Support Discord.

What is Cakey Bot Premium?

Cakey Bot Premium is a subscription that takes your experience with Cakey Bot to the next level. It includes unlimited music queues/playlists, customizable banners for join/leave announcements, unlimited RSS feeds, access to the premium placeholders and more to come.

How do I get Cakey Bot Premium?

To obtain Cakey Bot Premium, you simply have to select your preferred plan at the top of this page and complete the checkout process. You'll then be guided on how to upgrade your first Discord server.

Does the lifetime premium subscription include custom bot perks too?

No, Custom Bot and Server Premium are two different things. As such, the lifetime premium plan does not include any custom bot perks. Custom Bots have their own separate lifetime option.

How many servers can I buy premium for?

As many servers as you want! You will need to purchase a separate premium subscription for each server. You will unlock the same features on all of the servers you apply premium to.

If you need premium for more servers, you can purchase multiple subscriptions.

Can I get a bulk discount?

We do offer bulk discounts! If you need to buy a ton of premium subscriptions (i.e. more than 10) you can join our Discord, create a ticket, and request a custom quote.

Do you offer student discounts?

Due to the complexity of verifying student status we do not currently offer student discounts. We may look into this option later when we have a larger team!

Can I transfer my subscription to another server?

Yes! Any premium subscriptions purchased on this website can be freely transferred between servers. However, the server you remove premium from will lose any associated perks.

Custom Bots have an unlimited number of servers and their premium is applied to all of them and as such do not need to be transferred.

Note: If you purchase premium via the Discord app and not this website, the subscription will be locked to whatever server you purchased it on and cannot be transferred.

How do I cancel my subscription?

Currently subscriptions will auto-renew after 30 days (or 365 days for yearly subscriptions). If you would like to cancel it sooner or request a refund, you can cancel the subscription by clicking the "Manage Account" button under your username once you login. You can also create a support ticket in our Support Discord.

If you purchased premium inside of the Discord app you will have to cancel it in Discord. You can manage or cancel your subscription by opening the Discord app and navigating to the "User Settings->Subscriptions" page. You can find more info about Discord subscriptions on this blog post.

What does my premium subscription include?

Subscribing to a Cakey Bot Premium tier gives you access to a plethora of features, unlimited music queues/playlists, customizable banners for join/leave announcements, unlimited RSS feeds, access to the premium placeholders and more for all servers you have upgraded.

What payment methods can I use?

Possible payment methods include Credit/Debit card via Stripe, Google Pay, Apple Pay or PayPal.

Can I get a refund for my payment?

In order to get a refund for your payment, please contact us by submitting a support ticket on our Support Discord. You will get a full refund within the first week. We do not provide refunds after the first week has passed.

If you would like to view our full refund policy, you can view it on our terms of service page.

If you purchased premium inside of the Discord app you will have to request a refund from Discord's support team. You can find more info about Discord subscription refunds on this blog post.

Note: If you purchased premium via the Discord app, our refund policy does not apply and you will have to request a refund from Discord's support team.

How does the "Custom Chat Bot AI API Key" for Custom Bot bots work?

By default Cakey Bot grants 500 chat requests per premium (750 for Custom Bot) servers. While this limit should be more than enough for most servers, this may not be suitable for some larger servers. As such, Custom Bot users have the ability to provide their own custom OpenAI API Key to use with Cakey Bot.

If you provide your own OpenAI API Key, Cakey Bot will use it to make requests to the OpenAI API instead of using our own. This allows you to bypass the 500/750 request limit and use as many requests as you want, as long as you have enough credits on your OpenAI account.

To get your OpenAI API Key you will need to create an OpenAI account and generate an API Key here. For more detailed instructions you can read this blog post.

Still have a question?

If you cannot find a question in our FAQ, you can always contact us on Discord.

Support Discord

Best way to get a quick answer!