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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the product's effectiveness in protecting their devices from various threats, often noting how smoothly their systems run after installation. Many people appreciate the technology, highlighting its efficiency, ease of use, and ability to operate quietly in the background without constant interruptions. Consumers frequently recommend the product for its robust security features and reasonable pricing. However, some customers also noted difficulties with the user experience, particularly regarding the website's clarity and navigation. A few people mentioned issues with managing their subscriptions, including problems with renewals and combining different plans. There were also occasional reports of the product blocking legitimate websites, requiring users to find alternative ways to access them.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise its effectiveness in protecting... See more

Technology

Customers consistently note positive experiences with technology, particularly regarding protection from... See more

User experience

Clients share ambiguous opinions on user experience. Many customers praise its ease of use, seamless... See more

Subscription

Reviewers highlight ambiguous aspects of subscription. Many customers express frustration with multiple,... See more

Website

Users describe ambiguous interactions with the website. While some customers find the Malwarebytes Dashboard... See more

Based on these reviews

Rated 4 out of 5 stars

Malwarebytes has been an effective protector of my computer for a few years now. It sends regular bulletins of items of interest, i.e., scams, urgent cell phone update, all of which I am mos... See more

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Rated 4 out of 5 stars

I didn't realize how effective this program is until I used the free trial. It completely protected my device from unwanted threats. Unfortunately, I can't afford to purchase it at the moment, but... See more

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Rated 4 out of 5 stars

Great Option! Excellent, for people who want to stay safe and clear. I have been using Malwarebytes for many years and I honest can say, I never has my computer been compromised by malware or virus... See more

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Rated 4 out of 5 stars

I subscribed once when my new laptop had a lots of pop ups from adult sites and remained a customer since. From the recent things I like about the instructions on how to learn about scams with AI. W... See more

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Rated 5 out of 5 stars

I am also a long term user of MWB (7-8 years). The Select/Premium product gives me the protection I need and better all round confidence that I am and will be safe within the cesspit of fraud and scam... See more

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Rated 5 out of 5 stars

My account had multiple and overlapping subscriptions for different Malwarebytes cover. I really had messed up things. Jovelyn Y., Malwarebytes representative, looked into things and notice all... See more

Rated 2 out of 5 stars

Apparently your program is now unacceptable to Amazon fire tablets, and only to cheap alleged anti malware anti virus programs sold in their app store that catch almost nothing , cost less than $5... See more

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Rated 5 out of 5 stars

Great Antivirus/Malware. The scans are fast and efficient, overall it doesn't consume much resources. I like the browserguard. The system tweaks additions are really helpful, I can disable advertising... See more

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Rated 1 out of 5 stars

Advertised 24/7 support hasn't reponded fo 2 days not. MalwareBytes Premium won't load. No response for Support. No response from the chat window. All the windows keep try to log me in when I'm a... See more

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Rated 5 out of 5 stars

I previously had McAfee but when I was having many problems with the computer functionality I took it to the repair shop. My computer was found to have 57 viruses and malware - mind you - all the whi... See more

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Rated 5 out of 5 stars

I have been with Malwarebytes for quite a few years now and ( touch wood) no problems at all apart from my lack of computer skills. Very quick to respond to questions and simple answers foe people... See more

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Rated 5 out of 5 stars

We have a Subscription with Malwarebytes for all our Devices ✅ We feel Safer Online knowing that Malwarebytes has our Backs ✅ Regular Scans are Scheduled ✅ The Malwarebytes Dashboard is straight... See more

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Rated 5 out of 5 stars

I've been using Malwarebytes for something like 15 years... from the free app to Premium. It's reasonably priced, highly effective and rarely gets in your way. If it does block a site there is a good... See more

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Rated 3 out of 5 stars

I subscribed on the recommendation of the guy repairing my computer. Subsequently, I changed my wife's computer from Norton to Mal. Her subscription renewed on a different schedule, and I tried to co... See more

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Rated 2 out of 5 stars

Don't waste your time with this outfit. Rubbish products that definitely DON'T do what they say on the tin. Even after quite a bit of to-ing and fro-ing with their "support" people, they eventually ad... See more

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Rated 5 out of 5 stars

I have little expertise in computers. heartening to have Malwarebytes looking after my security, Customer support is amazing..... been with them for years while in business too...says it all. I recen... See more

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Rated 5 out of 5 stars

I have been using Malwarebytes for many years. I am very pleased with the diverse ways to protect my computer. The settings are very extensive and easy to use, which gives the feeling that your comput... See more

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Rated 1 out of 5 stars

The browser guard instruction said click on the cartoon icon in my browser. Tried the icons in the pop up window, looked in my browser line in my window - nothing worked. Have no idea what issues that... See more

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Rated 5 out of 5 stars

for at least 8 ys Ive been using Malwarebytes. Its played a huge roll in keeping my computers safe from malware and pups. there have been numerous times where Ive downloaded something that was not cle... See more

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Rated 5 out of 5 stars

More than just a great desktop monitor. Malwarebytes provides a complete secure service with routine cyber alerts regarding all forms of possible intrusion and deception. Worth every penny!

Company replied

Rated 5 out of 5 stars

I don't have one specific experience to cite but I rely on Malwarebytes to keep me out of trouble online. I appreciate that it covers all my devices and gives me updates on malware that it has uncover... See more

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Rated 5 out of 5 stars

I concur with the positive statements I have read. I've been using this software since 2015 and feel secure that it is protecting my home network and our devices from outside software threats. It is... See more

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Rated 5 out of 5 stars

I have been using Malwarebytes for a number of years and am always confident that my devices are safe from malware and unwanted threats. I know that every time I use websites they will be scanned and... See more

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Rated 5 out of 5 stars

I have had Malwarebytes for years and there are 2 things. It is very accurate and reliable, it is the one I have found the most value for money! My subscription is far less than some others on the mar... See more

Company replied

Rated 5 out of 5 stars

Used Malwares since 17th 2024, great experience. Great service and protection. Now I'm giving a try for the VPN, super price and efficiency. This was my first security virus paid software but since... See more

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Rated 5 out of 5 stars

I have used Malwarebytes for years and wouldn’t be without it. It is an essential part of my online security and peace of mind. With the daily risks from scammers I feel safer using an established a... See more

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Rated 5 out of 5 stars

World class performance. Exceptional protection from viruses. Great support. Excellent product. I've used Malwarebytes for nearly 30 years with consistent success. I am a Customer For Life! With Tax... See more

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Rated 5 out of 5 stars

Malwarebytes has kept my computer and mobile phone completely safe from viruses and malware for many years now. It's reasonably priced, easy to use, and once you install the software it just runs in... See more

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Rated 5 out of 5 stars

Excellent product but customer support leaves MUCH to be desired. 1) Direct phone contact with an agent is discouraged and the process of doing so is so onerous that it's not worth it. 2) I mistaken... See more

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Rated 5 out of 5 stars

I have been a Malwarebytes user for about 15+ years. I trust this brand and believe the developers are looking out for our best interests and want to keep us safe. I always feel protected knowing that... See more

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Rated 5 out of 5 stars

I have been using Malwarebytes for a number of years after a tech friend recommended them to me. I find their program to be very good and easy to navigate and feel confident that they are protecting m... See more

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Rated 5 out of 5 stars

The number one thing I like about Malwarebytes is it runs quietly and doesn't constantly notify me of things I'm not interested in. It just works and does so without interfering with me.

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Rated 5 out of 5 stars

This has been best against the rest. I have used all of the ones most people have had. Yet I always keep Malwarebytes. I have had them since the beginning when I use to torrent. Never had a problem, M... See more

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Rated 4 out of 5 stars

It has been great for me, and I always keep Malwarebytes. I have not had a problem as yet with Malwarebytes the only thing I did notice before was it started blocking sites that I would visit for co... See more

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Rated 1 out of 5 stars

Software would not activate. Spoke with support said it was incompatable with windows 11. But needed access to my bank account to issue a refund. Bad business practice. Poor customer service. Don't bu... See more

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Rated 2 out of 5 stars

Not able to reactivate family pc’s. Tried finding a customer service person and no number. Spent money on two pcs that will never get updated. Will cancel next subscription. Or you’re welcome to p... See more

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Rated 4 out of 5 stars

I find the product to be effective at preventing problems and finding threats. However, I do not find their activation process or their explanations on the website very clear. i.e., good product, but... See more

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Rated 5 out of 5 stars

A totally reliable service. Whenever I have had a problem they have been very helpful. I would highly recommend all Malwarebytes products to anybody. I have been with them for a few years now and have... See more

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Rated 2 out of 5 stars

Paid 34.99 for a 12 month Malwarebytes sub and it didnt detect an app that was causing problems with my laptop. I installed a 5 licence 12 month Kapersky standard for 19.99 which did detect and remove... See more

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Rated 4 out of 5 stars

Clean My Mac wiped MalWareBytes from my older MAC. I had great difficulty downloading a fresh copy of Mal from the Mal website. it was much more interested in selling me a selection of Upgrades at... See more

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Rated 5 out of 5 stars

I’ve been a member with Malwarebytes about the last 8 or 9 years now and they have blocked many attacks from suspicious links. Even the best of us who knows better clicks on links that look ok. Thanks... See more

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Rated 5 out of 5 stars

--- ### ⭐ Malwarebytes Saved My Sanity—and My Wife’s Computer Twelve years ago, I was drowning in a sea of viruses and malware. I had tried everything—Norton, McAfee, Spybot S&D, a... See more

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Rated 5 out of 5 stars

The very best all the way around. I've trusted for years, and never been disappointed. Has always caught everything, when others never did. I will always trust the expertise.

Company replied

Rated 1 out of 5 stars

I needed help and spent 3 hours trying to get to a customer service person to fix a problem. I was charged a fee on my credit card and needed clarification because I did not give permission to do... See more

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Rated 5 out of 5 stars

i have no specific experience that is because of Malwarebytes protecting my p. c. I have been with Malwarebytes for a long time. I feel they always have your back.

Company replied

Rated 5 out of 5 stars

Affordable and top-of-the-line cyber protection that is truly "set it and forget it" while it always works in the background! I recently signed up for the identity cleanup service and am immediately p... See more

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Rated 1 out of 5 stars

I have tried for a few days to solve my problems with Mawarebytes, and they have an difficult help site. I've inadvertently bought 2 programs on different email accounts and can't get hold of them to... See more

Company replied


Company details

  1. Computer Security Service
  2. Software Company
  3. Software Vendor
  4. VPN Service

Written by the company

Malwarebytes is reimagining security to safeguard devices, data, and people, no matter their location, lifestyle, or means. A global leader in online protection, its suite of award-winning cybersecurity and privacy solutions empowers millions of people worldwide to enjoy their digital lives, free from threats and scams. Our products are built and beloved by experts, offering security, privacy, and identity solutions for every platform and device (Windows, Mac, iOS, and Android).


Contact info

  • 2445 Augustine Drive, Suite 550, 95054, Santa Clara, United States

  • malwarebytes.com

3.9

Great

TrustScore 4 out of 5

5K reviews

5-star
4-star
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2-star
1-star

Replied to 69% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

Desperately need help!

Last Sunday I went onto what I thought was Malwares website, and started applying for an upgrade in protection - mainly for my private information.
During the application, I was asked my social security number, my bank account number, and my mother's maiden name. Thinking that I was on a secure website with a firm who was a security keeper, I answered all three questions.
After I could not finish the application, I got very suspicious, and went back to the Malwarebytes website, where I was told the Malwarebytes never asks for social security number, bank account or mother's maiden name.
I knew then that I was in trouble - so I called my credit union and reported what I had done. Now they have blocked my debit card - so I can't buy anything online.
They are also putting my account under review. I hope
that I do not lose my account with my credit union.
I was advised by my credit union to call Experian, but I cannot get their protection because my debit card is
blocked. I also cannot buy added private protection from Malwarebytes for the same reason.
I am extremely frustrated at the state of affairs I am in.
I got a message, supposedly from Malwarebytes, and a message popped up that this message was suspicious, and not to open anything unless you know this is a legitimate message from a legitimate company
(or words to that effect). I just don't know who to trust online any more. I don't even know that I am really writing to the Malwarebytes that I have had for my computer for years.
I am hoping and praying that you are legitimate and can help me.
David J. Flood

805-402-8356
p.s. I don't have a record of my password with you, so I will have to get a new one, if that is possible. I am
94 years old, and just trying to hold everything together.

March 29, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent. I used Malwarebytes some time ago just to test it out and it worked great and found no issues. Downloaded it again today and installed and ran faultlessly, it had a lot of new features - even allowing me to check what other sites may know about me on the dark web and dealing with any finds. I thoroughly recommend this excellent app and I'll certainly be buying it at the end of this month.

April 4, 2026
Unprompted review
Rated 5 out of 5 stars

I have used Malwarebytes for a number…

I have used Malwarebytes for a number of years now. I feel totally confident when using the Internet that I am protected from any malicious attack. Malwarebytes was easy to install and came at a great price. I am able to tailor the programme to my needs to add greater protection without any in depth knowledge of how it works - very user friendly.

April 4, 2026
Unprompted review
Rated 1 out of 5 stars

Malwarebytes (stay away)

All I did was download the App on my phone.

I did not subscribe to anything.

This App is not to be trusted.

Today I have had to get both a new credit card and a new bank card.

$44.99 was just taken from my card.

I contacted my bank and showed them the screenshot to prove I had no subscription with this company.

Stay AWAY from this company.

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

My account had multiple and overlapping…

My account had multiple and overlapping subscriptions for different Malwarebytes cover. I really had messed up things. Jovelyn Y., Malwarebytes representative, looked into things and notice all the subscriptions. She was able to clean things up and even able to refund some money back to me for the different subscriptions.
I am very thankful for getting this sorted and cleaned up. I had no clue other than I thought I had multiple subscriptions. Finally, things are in order and this is because of her looking into everything. A huge thank you!!

P. Knobel

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Update to my review

Update to my review
Malwarebytes works great on my Windows 11. I have no problem with it. Also I love the automatic renewal process Every year I have to update my credit card on all sites I have auto pay, but so far only Malwarebytes has had the courtesy to inform me that I needed to update my payment. Thanx guys/gals. Don't remember the exact date.

March 22, 2026
Unprompted review
Rated 4 out of 5 stars

Malwarebytes Premium Member…

I have been a Malwarebytes Premium member for several years and just updated to Essential coverage. I have not had any "new" issues since updating, but I have stayed "Safe" for the entire time I have had Malwarebytes on my Desktop computer and Cell phone. I highly recommend the system.

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

The amazing application on my iPhone 16…

The amazing application on my iPhone 16 Pro makes it very safe and protected… Easy installation and checking the status of my phone. There are weekly information in securuty domains, which keeps me updated on the latest threats and how to mitigate them. Overall, it provides peace of mind knowing my personal data is secure. Additionally, the app offers a user-friendly interface that makes navigation simple, even for those who may not be tech-savvy. Its proactive alerts ensure that I am always aware of any suspicious activity, allowing me to take immediate action if necessary.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

I have had Malwarebytes for years!

I have had Malwarebytes for years!! I was told about it when I was in college, and my professor recommended it. We have always liked it and when we purchase a computer, we automatically put Malwarebytes on it, and make sure and uninstall all the others even if we have free subscriptions to them.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Great desktop tool.

More than just a great desktop monitor. Malwarebytes provides a complete secure service with routine cyber alerts regarding all forms of possible intrusion and deception.
Worth every penny!

March 30, 2026
Unprompted review
Malwarebytes logo

Reply from Malwarebytes

Hi John, thank you for your review!

We love how you described it. More than just protection, it’s about staying informed and one step ahead. It’s great to hear the alerts and coverage across different types of threats have been valuable to you.

If you ever need help or have any questions, our support team is available via live chat or by submitting a support ticket here: https://help.malwarebytes.com/hc/en-us.

The Malwarebytes Team

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