I can’t find my Amazon mcf orders in the ByteStand app

Shopify MCF orders not showing in ByteStand – what to do?

If you can see your orders inside Shopify but not inside the order page of the ByteStand MCF Shipping app there are two main areas you need to check in Shopify. To ensure successful Amazon MCF Shipping.

• Status of the order
• Location of the order

Status of the order in Shopify

If your orders are in the Unfulfilled status in Shopify that means that the orders have not been sent to Amazon MCF for fulfillment. Unfulfilled orders are not pulled into the Order page of the ByteStand app.

To verify the status of your order(s) navigate to the Order page inside of Shopify. Look to the right at the status of your order(s). Orders with a yellow Unfulfilled status have not been sent to Amazon.

The most common reason for Unfulfilled statuses is due to the stores ‘automatic fulfillment’ settings. This means automatic fulfillment was disabled in your Shopify store settings when the orders were placed. This is a easy fix for future orders, which we will talk about below. In order to send your current order(s) to Amazon via the ByteStand app click on the order(s) one at a time. Press the green button that says ‘Request Fulfillment’…

Then, follow the prompts to ‘Send Fulfillment Request’

Upon completion, the status of your order will change to ‘In Progress.’ You have now sent the order to Amazon MCF via the ByteStand App. Amazon takes up to 10 minutes to Accept or even Reject orders. Once Amazon accepts or rejects the order you will see the order populate in the Order page of the app. Which will include the orders Amazon Order ID and status.

Prevent this issue in the future with Amazon MCF orders

If you have made it this far it means there is a different issue with the order. Most likely you are a store with Flex enabled and it has not been set up correctly inside of ByteStand Amazon MCF Shipping.

If you click on your order and it’s Location is something other than ‘ByteStand(marketplace)’ continue to read. It will show you how to fix this issue. 

If this is the case you will want to check two areas.

1. Flex inside of ByteStand.
2. The Shipping Rate title of the order.

Check the Flex set up inside of ByteStand

Flex is the tool that tells ByteStand if ByteStand should be managing the products in your orders. Thus, sending the orders to Amazon for fulfillment. You will want to ensure that the SKU(s) in your order are set up correctly in Flex.

1. Open ByteStand
2. Navigate to Flex
3. Search for the SKU in the search bar of Flex
4. If a Marketplace is not selected please select one.
5. If you would like the app to automatically send the order to Amazon make sure to check the ‘Automatic fulfillment’ box as well.
6. PRESS SAVE.

Within 3 minutes of these changes the orders (which includes the SKU(s) you just set up in Flex) location should switch to ByteStand(marketplace). Where it will automatically send to Amazon if you enabled automatic fulfillment or will give you the option to Request Fulfillment.

Here is a quick video as a visual!

If that fixed the location of the order you are finished. If not keep reading.

Check the Shipping Rate title of the order

If the Shopify order’s ‘delivery method’ also called a ‘Shipping Rate’ title is different than the Rate Cards you’ve created in ByteStand, this can be the issue. Especially if you’ve already checked Flex and confirmed that Flex is set up correctly.

Take a look at the Shopify order example below and it’s Shipping Rate title.

Look at the same location on your order. What does your orders Shipping Rate title say? Take note of it. Now open a secondary tab or navigate to ByteStand. And click on Rates.

In your list of rate cards, do you see any Rate cards that match the ‘Shipping Rate’ title in your order? Look in the ‘Rate Name Defined in Shopify’ section. Don’t forget to scroll down the screen if you have more than two rate cards.

Can’t find a rate card that matches the Shipping Rate title in your order? That is the issue!

Now, lets solve the issue! But, first here is a quick video of the instructions above.

Change the Shipping Rate Title/Delivery Method of the order

The easiest way to fix this issue is to edit the order in Shopify, remove the current shipping rate title/delivery method, and add the correct shipping rate title. Make sure it is a title that matches one of your Rate cards built in ByteStand! Save your change & give the app up to 3 minutes to update the location of the order.

Within 3 minutes of these changes the orders location should switch to ByteStand(marketplace). Where it will automatically send to Amazon if you enabled automatic fulfillment or will give you the option to Request Fulfillment.

Video Instructions on editing an order below

Congratulations on troubleshooting your MCF order and Amazon shipping! If this does not answer your question please visit the Contact Us page to send Cara a message! She’ll be happy to assist.