Boost Your Sale with Expert
eCommerce UX Audit Services
What’s holding your visitors back? Our tailored eCommerce Conversion Rate Optimization (CRO) services help you find the friction points and turn browsers into loyal customers. We identify issues, enhance the user experience, and drive more sales on your website and mobile app.
eCommerce UX focus
Data-driven CRO
Ongoing testing & tracking
Proven results in CR, AOV, CLV
Why UX Matters for Your Business
You’ve invested in traffic, but conversions are still underwhelming.
The truth is, poor UX on your website and mobile app leads to high bounce rates, abandoned carts, and lost revenue. That’s where we come in. We identify the UX issues that hurt conversions and give you clear, actionable steps to fix them. It’s time to convert.
Key CRO Metrics We Focus On
Our audits aren’t just about visuals — they’re about numbers. We focus on critical metrics that directly impact your bottom line.
Product Page Performance
What we do: Improve layout, trust signals, and speed to boost "Add to Cart" rates.
Checkout Flow Simplicity
What we do: Remove friction and unnecessary steps to reduce drop-offs at the final stage.
Cart & Checkout Abandonment
What we do: Identify and fix what causes users to leave with items in their cart.
Mobile UX Optimization
What we do: Fix tap targets, responsiveness, and navigation for mobile-first users.
Bounce Rate Reduction
What we do: Identify and fix issues that cause users to leave your site quickly.
Time on Site & Pages per Session
What we do: Find out if users are exploring or struggling, and make it easier for them to convert.
Website Traffic Engagement
What we do: Check how well your traffic is engaging with your store and where the gaps lie.
Average Order Value (AOV)
What we do: Suggest cross-sell tweaks that encourage customers to buy more in one go.
Customer Lifetime Value (CLV)
What we do: Identify and fix UX barriers to turn one-time buyers into loyal returning customers.
Conversion Rate
What we do: The end goal, optimize the experience to drive more purchases.
Our eCommerce UX Audit Packages
We offer three levels of UX audits services, tailored to your business goals. Find the right package for your needs.
UX Snapshot – Quick UX Audit (Free)
Give you a taste of expert UX review, no commitment required.
Best for: Stores unsure about their UX, looking for expert validation
What’s included:
✓ UX evaluation based on Jakob Nielsen’s 10 Heuristics
✓ Max 10 identified issues report
✓ Issue severity ranking
✓ 2 detailed solutions with wireframe
✓ Delivered within 3 working days
Applied for 1 website or 1 mobile app (with 1 language and 1 currency)
Price: $0 – Totally Free
UX Essentials – Audit of 5 Core Pages
Deliver a focused UX audit to uncover friction in the main user shopping journey.
Best for: Businesses ready to fix conversion issues on key pages
What’s included:
✓ Deep dive into 5 essential pages: Homepage, Product Listing Page, Product Detail Page, Cart, Checkout
✓ Full report for 5 core pages
✓ Pain points identification & detailed solution
✓ Clear, actionable flows & wireframes
✓ Delivered within 7 - 10 working days
Applied for 1 website or 1 mobile app (with 1 language and 1 currency)
Price: Request for Quote
UX Deep Dive – Custom CRO Audit
Solve a specific business-critical UX issue using data and strategy.
Best for: Brands struggling with specific UX problems or stagnant conversion rates
What’s included:
✓ Problem-solving-oriented UX audit with data-backed insights
✓ Analysis aligned with business goals & user personas
✓ Root cause identification focused on conversion challenges
✓ Strategic solution proposal tailored to your business
✓ Testing, tracking & optimization
Price: Custom Quote
Not Sure Which Package to Choose?
Check what included in each UX adit package for eCommerce conversion rate optimization:
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Aspects
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UX Snapshot
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UX Essentials
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UX Deep Dive
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Page Coverage
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Quick scan
(max 10 UX issues) |
5 key pages
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Pages and supporting elements that affect UX & CR
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Delivery Time
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3 working days
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7 - 10 working days
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Based on project scope
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Business and User Research
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Business Understanding
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Competitor Research
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User Personas
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User Journey Map
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UX Audit
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10 Usability Heuristic Evaluation
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Evaluation based on UX Lens
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UI Design Principles
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Define Pain Point and Solution
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(max 2 solutions)
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UX Design / UX Enhancement
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Information Architecture
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User Flows & Task Flows
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Wireframes
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(max 2 solutions)
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UI Design
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Moodboard
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UI Concept Design
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Design System
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UI Design Prototypes
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Test, Tracking and Analysis
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Usability Testing
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UX Metric Tracking
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Analysis and Iteration
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Why Choose BSS Commerce?
Years of experience in eCommerce and Magento
Global customers
Successful projects from global brands
Extensions, Apps and Themes
Countries and Regions
Experts & Specialists
Certified Partner
As a certified Adobe Solution and Shopify partner, we’re at the forefront, promptly understanding platform updates, best practices, and how to navigate them. We're here to help you take your store to the next level.
Data-Driven Solutions
We combine UX principles with your real user data to uncover both visible and invisible blockers to conversion. Every solution we propose is backed by insights, not assumptions.
Transparent & Competitive Pricing
With over 13 years in eCommerce, we’ve built a reputation for reasonable prices and exceptional services. We value your investment and always aim to provide the best solutions within your budget.
Win-Win Mindset
We don’t just aim to meet your requirements — we actively explore smarter, more efficient solutions that bring the greatest value to your business. We focus on optimizing costs and saving time for both sides.
Trusted by Global eCommerce Brands
Leading brands across the globe rely on our expertise to build, optimize, and scale their eCommerce operations. Our proven track record and long-term partnerships speak to the quality, consistency, and trust we bring to every project.
Frequently Asked Questions
What is a UX audit?
A UX audit is a systematic review of your online store to identify usability issues, friction points, and design flaws that prevent users from converting.
Why do I need a UX audit if my store looks fine?
Even visually appealing stores can underperform. An audit reveals hidden usability problems that frustrate users, like unclear calls-to-action, confusing navigation, or mobile issues, which often go unnoticed until they hurt your conversion rate.
Will you help fix the issues found in the audit?
Implementation isn’t included by default, but we do offer it as an add-on service. Our UX and development teams can support you in turning insights into real improvements.
Can I customize the audit based on specific issues?
Absolutely. For our "UX Deep Dive," we tailor the analysis around your business goals or known problems like high cart abandonment or poor mobile usability.
What platforms do you support?
We support eCommerce websites and mobile apps for all major platforms, including Shopify, Adobe Commerce (Magento), BigCommerce, WooCommerce, and custom-built stores.
Do you audit mobile apps as well?
Yes, we audit both eCommerce websites (desktop & mobile versions) and mobile shopping apps. Our team evaluates each experience based on platform-specific best practices to ensure seamless, conversion-friendly UX across all devices.
Explore More eCommerce Solutions
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Uncover technical flaws and performance bottlenecks with a clear roadmap to improve your store’s stability, speed, and growth.
Ensure a smooth, bug-free shopping experience with expert functional and usability testing tailored for high-quality, responsive eCommerce stores.
