Andreas Kimmehed

Is it possible to revert or cancel a refund that has been created on the wrong order line in Brink OMS?

Petter Johansson

Settings

The Settings page in the Merchant Portal provides tools to manage your Brink Commerce environment, such as integrations, usage, and users.

While any system can subscribe to events, sending every update to every destination may not always be necessary.

How to filter events

Customizable Reason Codes for refunds and compensations, allowing merchants to define specific refund and compensation reasons.

Configure and use Custom Reason Codes

Custom states give you greater control over the order fulfillment process by allowing you to set informative markers or enforce strict operational rules. By using and managing custom states effectively, you ensure smoother workflows, fewer errors, and better communication within your teams.

Create and manage Custom states

Stores

Setting up stores in the Brink Commerce Merchant Portal involves configuring interconnected entities. Here’s a breakdown of the main entities and how they are connected.

Overview: What are Store groups and Store markets?

Store groups in Brink Commerce serve as the entity for managing multiple store markets (countries). A Store group can contain multiple markets and, for example, represent a brand or region.

How to set up your Store groups and markets

In Brink Commerce, inventories represent the locations where your products are stored. You can manage multiple inventories and assign them to different Store Markets (countries).

How to set up and manage inventories

Tax management in Brink Commerce is a flexible and powerful service designed to handle VAT and other taxes across various products and markets. Here's an overview.

Overview: What are Tax groups and Tax markets?

Creating a Tax group in Brink Commerce is an essential step in managing the tax rates for your products across different markets.

Create and manage Tax groups

A Shipping tax group is required for calculating and displaying the correct costs for shipping.

Create and manage a Shipping tax group

Customer

The Customer Overview feature in Brink Commerce Merchant Portal allows CX and operations teams to quickly understand the customer journey by using the email address as a lookup key.

Customer overview - Quickly view order state per customer

Products

Search after a specific product in the search bar, or use the filter function to find active or archived products and variants.

Orders

The order section is where you handle all incoming orders. You can manage, cancel, view, or resend orders.

Orders - how to search and view

Manually creating orders is a good way of capturing sales in, for example, customer service calls. In the Brink Commerce Merchant Portal, there are two ways to manually create orders: starting from scratch or creating an order based on an existing one.

Duplicate and create orders manually

The deliveries function in Merchant Portal allows you to manually mark orders that were completed outside of Brink Commerce as delivered.

Create deliveries

Refunds in Merchant Portal allow you to compensate customers for specific items or other order-related costs like shipping fees. A refund is tied to individual order lines or fees.

How to issue a refund

Compensation in Merchant Portal is a form of reimbursement provided to a customer that is not tied to a specific order line or product. It’s useful when a customer is compensated for issues that don’t directly involve individual items, such as shipping delays or service issues.

How to issue compensation

Brink Commerce uses events (signals) to communicate with external systems like ERP and WMS systems, which are crucial for fulfilling orders. However, if these systems are unreachable or unable to receive the signals, you may need to resend the order events manually.

Resend order events

Orders that haven’t been processed (e.g., delivered) can be canceled through the Merchant Portal. Here's how to cancel an order and manage the cancellation process.

Cancel orders

The Release function in Merchant Portal allows you to manage undelivered order lines by releasing payments, gift cards, or bonuses tied to them.

Release order lines

Orders in Brink Commerce can be modified after they are placed but before they are delivered. This is useful when customers want to change their order.

How to modify orders

Order comments in Brink Commerce allow team members to leave notes directly on an order. These comments help improve collaboration and maintain a clear history of actions.

Add and manage order comments

Markus Flodmark

Dashboards

This dashboard is your starting point when logging in to Merchant Portal.

Home Dashboard

Sales Dashboard

Overview of order operations and their status.

Operations Dashboard

John Osvald

Discounts

Show and edit discount codes

What is the difference between a code rule, an external code rule, and a cart rule?

Overview: Code rule, external code rule, or cart rule?

Discounts are a powerful way of attracting and retaining customers, as well as increasing conversion rates. Brink Commerce has robust discount management capabilities.

Create a new discount rule

Code generation jobs are tasks initiated by Discount code rules. The code generation jobs allow you to generate a list of unique codes that can be used for various purposes such as discounts or promotions outside of Brink Commerce, for example in an email campaign.

Code generation jobs

Bundles are a type of discount where you group related products and apply a discount to the entire group.

How to Create a Bundle Discount

Bundles are a type of discount in Brink Commerce. This guide will walk you through editing existing bundles and bundle groups.

Edit Bundles and Bundle Groups

Custom shipping tags allow you to send specific instructions, such as “free_shipping_express,” to external shipping providers when predefined conditions are met.

Adding Custom Shipping Tags to Orders

Discount logic and structure

Brink Commerce - Lowest price 30 days back

Groups related products together (using tags) and applies volume discounts based on the total quantity in each group.

Brink Commerce

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