{"id":8992,"date":"2022-12-16T13:54:55","date_gmt":"2022-12-16T13:54:55","guid":{"rendered":"https:\/\/breadstack.com\/?p=8992"},"modified":"2024-03-04T00:29:04","modified_gmt":"2024-03-04T00:29:04","slug":"improve-customer-service","status":"publish","type":"post","link":"https:\/\/breadstack.com\/customer-service\/improve-customer-service","title":{"rendered":"Improve Customer Service Skills With These 5 Tips"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"8992\" class=\"elementor elementor-8992\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-60709fd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"60709fd\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-891414c\" data-id=\"891414c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-54d0556 elementor-widget elementor-widget-text-editor\" data-id=\"54d0556\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Customer service is a fundamental part of any business. <strong>Businesses should always be improving customer service skills<\/strong> to ensure they are delivering the best experience to customers.<\/p><p>There are a number of ways to improve these skills. Hiring the right people and supplying them with the right knowledge is a good start.<\/p><p>We&#8217;ll give you all the tips you need to improve customer service skills in your team.<\/p><ul><li><a href=\"#second-heading\">Why is customer service important?<\/a><\/li><li><a href=\"#third-heading\">5 Tips for improving customer service<\/a><\/li><li><a href=\"#fourth-heading\">Customer service with Breadstack<\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-01d9649 elementor-widget elementor-widget-image\" data-id=\"01d9649\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"640\" height=\"427\" src=\"https:\/\/breadstack.com\/wp-content\/uploads\/2022\/12\/shutterstock_1817240966-1024x683.jpg\" class=\"attachment-large size-large wp-image-8995\" alt=\"customer service skills\" srcset=\"https:\/\/breadstack.com\/wp-content\/uploads\/2022\/12\/shutterstock_1817240966-1024x683.jpg 1024w, https:\/\/breadstack.com\/wp-content\/uploads\/2022\/12\/shutterstock_1817240966-300x200.jpg 300w, https:\/\/breadstack.com\/wp-content\/uploads\/2022\/12\/shutterstock_1817240966-768x512.jpg 768w, https:\/\/breadstack.com\/wp-content\/uploads\/2022\/12\/shutterstock_1817240966-1536x1024.jpg 1536w, https:\/\/breadstack.com\/wp-content\/uploads\/2022\/12\/shutterstock_1817240966-2048x1365.jpg 2048w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c198c1 elementor-widget elementor-widget-menu-anchor\" data-id=\"4c198c1\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"second-heading\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d923194 elementor-widget elementor-widget-heading\" data-id=\"d923194\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-large\">Why is customer service important?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-348a930 elementor-widget elementor-widget-text-editor\" data-id=\"348a930\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\"><strong>Customer service is a direct line of communication between your customers and your business<\/strong>. Depending on that line of communication experience it can make or break your business.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Great customer service can retain customers, recoup customer acquisitions, build brand loyalty and increase sales.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Bad customer service can ruin a reputation causing a ripple effect on all your business efforts. Customer service is a fundamental part of any great business.\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19778df elementor-widget elementor-widget-menu-anchor\" data-id=\"19778df\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"third-heading\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-879443b elementor-widget elementor-widget-heading\" data-id=\"879443b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-large\">5 Tips for improving customer service team<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-22f81aa elementor-widget elementor-widget-text-editor\" data-id=\"22f81aa\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Here are 5 tips for improving your team&#8217;s customer service skills so you can achieve better results.\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fcb832d elementor-widget elementor-widget-heading\" data-id=\"fcb832d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-medium\">1. Improve skills<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14b6317 elementor-widget elementor-widget-text-editor\" data-id=\"14b6317\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">It\u2019s important your existing or future customer service reps <strong>have the necessary skills to manage all customer interactions<\/strong> from polite, angry, sad or confused.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Exceptional customer service reps need to have empathy, patience and adaptability.\u00a0 Customers can enquire about all sorts of issues.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">It&#8217;s the rep&#8217;s job to listen clearly and identify the problem, then give a solution.\u00a0\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\"><strong>Empathy is a key quality because they need to care for them<\/strong>. They need to be able to understand the customer&#8217;s problems and want to help them solve their issues.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Patience is our next key skill. It can take time to listen to customers&#8217; issues, questions, or concerns.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Trying to end the conversation as quickly as possible, will be a bad experience for the customers. A good service rep will ensure they take the time needed to help customers.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Adaptability is our last key step. Customer service teams have to deal with a lot of different situations.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">For the most part, they are at the forefront of any business. <strong>Adapting to each new interaction for a customer service rep is an important skill to have.<\/strong><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e86032a elementor-widget elementor-widget-image\" data-id=\"e86032a\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"640\" height=\"469\" src=\"https:\/\/breadstack.com\/wp-content\/uploads\/2022\/12\/shutterstock_2232223307-1024x750.jpg\" class=\"attachment-large size-large wp-image-8998\" alt=\"customer shopping online sees customer service chat\" srcset=\"https:\/\/breadstack.com\/wp-content\/uploads\/2022\/12\/shutterstock_2232223307-1024x750.jpg 1024w, https:\/\/breadstack.com\/wp-content\/uploads\/2022\/12\/shutterstock_2232223307-300x220.jpg 300w, https:\/\/breadstack.com\/wp-content\/uploads\/2022\/12\/shutterstock_2232223307-768x562.jpg 768w, https:\/\/breadstack.com\/wp-content\/uploads\/2022\/12\/shutterstock_2232223307-1536x1124.jpg 1536w, https:\/\/breadstack.com\/wp-content\/uploads\/2022\/12\/shutterstock_2232223307-2048x1499.jpg 2048w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d42eaa elementor-widget elementor-widget-heading\" data-id=\"0d42eaa\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-medium\">2. Improve knowledge\u00a0<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a88381 elementor-widget elementor-widget-text-editor\" data-id=\"2a88381\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">A good customer service agent knows everything about the product or service. And if they don\u2019t know they are willing to find out.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">A rep that knows everything about the product or service will outperform someone with less knowledge each time.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\"><strong>By being informed with the right information they can have better conversations with customers<\/strong>.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">For example, a new Walmart retail employee will not perform well in a store if they don\u2019t know the layout.<\/span><\/p><p><span style=\"font-weight: 400;\">If a customer came in and asked for directions on sportswear and the retail employee didn\u2019t know. It leaves them with two options.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">The first one is to guess where the sportswear is and the second option is simply to say they don\u2019t know.<\/span><\/p><p><span style=\"font-weight: 400;\">\u00a0For the customer, this either causes frustration if they are led to the wrong area or it can lead to a longer delay.<\/span><\/p><p><span style=\"font-weight: 400;\">Now, if a customer came in and again asked the service rep where sportswear is and they were given clear instructions, they will most likely walk away feeling satisfied.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Even question yourself about this situation, how would you feel? <strong>Knowledge is power and this should start with management and training<\/strong>.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Management should train new employees on the product or service so the have the tools to deliver better results.\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e8ca73 elementor-widget elementor-widget-image\" data-id=\"1e8ca73\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"640\" height=\"640\" src=\"https:\/\/breadstack.com\/wp-content\/uploads\/2022\/12\/shutterstock_1883989504-1024x1024.jpg\" class=\"attachment-large size-large wp-image-9000\" alt=\"customer service chat window\" srcset=\"https:\/\/breadstack.com\/wp-content\/uploads\/2022\/12\/shutterstock_1883989504-1024x1024.jpg 1024w, https:\/\/breadstack.com\/wp-content\/uploads\/2022\/12\/shutterstock_1883989504-300x300.jpg 300w, https:\/\/breadstack.com\/wp-content\/uploads\/2022\/12\/shutterstock_1883989504-150x150.jpg 150w, https:\/\/breadstack.com\/wp-content\/uploads\/2022\/12\/shutterstock_1883989504-768x768.jpg 768w, https:\/\/breadstack.com\/wp-content\/uploads\/2022\/12\/shutterstock_1883989504-1536x1536.jpg 1536w, https:\/\/breadstack.com\/wp-content\/uploads\/2022\/12\/shutterstock_1883989504-2048x2048.jpg 2048w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f439195 elementor-widget elementor-widget-heading\" data-id=\"f439195\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-medium\">3. Improve communication<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a53a15c elementor-widget elementor-widget-text-editor\" data-id=\"a53a15c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Good employees with the right skill set and knowledge will be able to perform the customer service role well, but they still need to be willing on improving their communication skills.<\/span><\/p><p><span style=\"font-weight: 400;\">4 parts of excellent customer service representatives are making common ground, active listening, admitting <a href=\"https:\/\/aircall.io\/blog\/support\/common-customer-support-mistakes\/\" target=\"_blank\" rel=\"noopener nofollow\">mistakes<\/a>, and following up.\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ee55c5 elementor-widget elementor-widget-heading\" data-id=\"9ee55c5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-medium\">Common ground<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9fc8805 elementor-widget elementor-widget-text-editor\" data-id=\"9fc8805\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\"><strong>Making common ground with a customer builds better rapport<\/strong>. You\u2019re more likely to listen from someone you connect with.<\/span><\/p><p><span style=\"font-weight: 400;\">Common ground in a customer service setting could be related to the weather, the product they&#8217;re looking at, or anything else that breaks down those barriers between customer service rep and customer.\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-572f23c elementor-widget elementor-widget-heading\" data-id=\"572f23c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-medium\">Active listening<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d254a4 elementor-widget elementor-widget-text-editor\" data-id=\"2d254a4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.ccl.org\/articles\/leading-effectively-articles\/coaching-others-use-active-listening-skills\/#:~:text=What%20Is%20Active%20Listening%3F,actively%20engaged%20in%20the%20conversation.\" target=\"_blank\" rel=\"nofollow noopener\">Active listening<\/a> is another key way to improve communication. Customers want to be heard.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Simply rephrasing the customer&#8217;s questions, or even referring to their feelings can go a long way toward being heard.\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cd484b6 elementor-widget elementor-widget-heading\" data-id=\"cd484b6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-medium\">Admit mistakes<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-be0b5f8 elementor-widget elementor-widget-text-editor\" data-id=\"be0b5f8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\"><strong>Admitting mistakes is a communication skill that not a lot of people talk about<\/strong>. As a customer service agent, you may get something wrong and that\u2019s okay, as long as you admit to your mistake.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Customers will appreciate the honesty about the mistake, regardless of if they know you have made one or not.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">A long with admitting mistakes is admitting when you don\u2019t have the answer. The same benefits apply. Simply saying, \u201cI don\u2019t know, but I can find out for you\u201d, will create a good customer relationship.\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0c347ad elementor-widget elementor-widget-heading\" data-id=\"0c347ad\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-medium\">Follow up<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44c29e7 elementor-widget elementor-widget-text-editor\" data-id=\"44c29e7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\"><strong>Following up after each question, concern or complaint ensures the customer has been helped<\/strong>.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Following up could be an email, phone call, or even immediately clarifying after you have helped the customer. It\u2019s a powerful way to deliver on everything you helped the customer with.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ebfb9a elementor-widget elementor-widget-image\" data-id=\"5ebfb9a\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"640\" height=\"383\" src=\"https:\/\/breadstack.com\/wp-content\/uploads\/2022\/12\/shutterstock_1497939242-1024x612.jpg\" class=\"attachment-large size-large wp-image-9002\" alt=\"live chat support\" srcset=\"https:\/\/breadstack.com\/wp-content\/uploads\/2022\/12\/shutterstock_1497939242-1024x612.jpg 1024w, https:\/\/breadstack.com\/wp-content\/uploads\/2022\/12\/shutterstock_1497939242-300x179.jpg 300w, https:\/\/breadstack.com\/wp-content\/uploads\/2022\/12\/shutterstock_1497939242-768x459.jpg 768w, https:\/\/breadstack.com\/wp-content\/uploads\/2022\/12\/shutterstock_1497939242-1536x918.jpg 1536w, https:\/\/breadstack.com\/wp-content\/uploads\/2022\/12\/shutterstock_1497939242-2048x1224.jpg 2048w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16d161a elementor-widget elementor-widget-heading\" data-id=\"16d161a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-medium\">4. Improve feedback<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b5a7d2d elementor-widget elementor-widget-text-editor\" data-id=\"b5a7d2d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Getting customer feedback is a good way to improve customer service. <strong>Customers can give you an accurate picture of how your business is seen<\/strong> and how your team interacts with them.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Feedback can also allow you to make changes if needed. The biggest problem with the feedback is setting up a system in place.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Leaving a suggestion box at the front desk or having a prompt online asking for feedback can work for getting insights from your customers, but they lack engagement and are usually at the wrong part of their journey.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Implementing a quick survey at the end of a call or message can help customers engage with the survey right away.\u00a0<\/span><\/p><p>Customer engagement can do a lot more than help with feedback. It can be an important strategy within your business. Find out with our <a href=\"https:\/\/breadstack.com\/customer-service\/customer-engagement\/\" target=\"_blank\" rel=\"noopener\">&#8220;How to improve customer engagement&#8221;<\/a> article.<\/p><p><span style=\"font-weight: 400;\">Even a quick phone call or follow-up email asking about their recent experience is another great way to assess customer service.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">The key to asking for feedback is getting customers engaged in the feedback. We mentioned the suggestion box is a bad idea because it singles out the customer and that <a href=\"https:\/\/reverscore.com\/suggestion-box\/\" target=\"_blank\" rel=\"noopener nofollow\">suggestion box<\/a> is usually in the eyesight of employees.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\"><strong>Giving customers an easy way to offer feedback will guarantee you get success with this skill<\/strong>.\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-360fdf9 elementor-widget elementor-widget-image\" data-id=\"360fdf9\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"640\" height=\"640\" src=\"https:\/\/breadstack.com\/wp-content\/uploads\/2022\/12\/shutterstock_1852998859-1024x1024.jpg\" class=\"attachment-large size-large wp-image-8819\" alt=\"\" srcset=\"https:\/\/breadstack.com\/wp-content\/uploads\/2022\/12\/shutterstock_1852998859-1024x1024.jpg 1024w, https:\/\/breadstack.com\/wp-content\/uploads\/2022\/12\/shutterstock_1852998859-300x300.jpg 300w, https:\/\/breadstack.com\/wp-content\/uploads\/2022\/12\/shutterstock_1852998859-150x150.jpg 150w, https:\/\/breadstack.com\/wp-content\/uploads\/2022\/12\/shutterstock_1852998859-768x768.jpg 768w, https:\/\/breadstack.com\/wp-content\/uploads\/2022\/12\/shutterstock_1852998859-1536x1536.jpg 1536w, https:\/\/breadstack.com\/wp-content\/uploads\/2022\/12\/shutterstock_1852998859-2048x2048.jpg 2048w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9da4c83 elementor-widget elementor-widget-heading\" data-id=\"9da4c83\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-medium\">5. Improve customer service strategy<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c266af elementor-widget elementor-widget-text-editor\" data-id=\"2c266af\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Everything we\u2019ve talked about is important in improving customer service, but they all have to fall back on something and that is the customer strategy.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Setting a proper customer strategy will outline everything we\u2019ve talked about above. You\u2019ll be able to <strong>be proactive before customers even come to your reps<\/strong>.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">A good customer strategy will be able to provide an understanding of customers&#8217; needs, behaviours and values across all of your business cycles from start to finish.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Some indicators that provide a successful customer strategy is being personal, availability, and community.\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a04ed1b elementor-widget elementor-widget-heading\" data-id=\"a04ed1b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-medium\">Personal<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da1afcc elementor-widget elementor-widget-text-editor\" data-id=\"da1afcc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\"><strong>Personalization within your business means your changing the customer experience based on who they are<\/strong>.<\/span><\/p><p><span style=\"font-weight: 400;\">\u00a0Customers that have personalized interactions are more likely to have a better experience and buy more from businesses.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">The other side of personalization is giving them a real experience. Automated voice mails, chats, or emails don\u2019t create a relationship. We create relationships with real people.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\"><strong>Offer the same to your customers by giving them a connected experience<\/strong>. What exactly can look this look like? Breadstack offers a free demo that can help you improve your personalization within your business.<\/span><\/p><p><span style=\"color: var( --e-global-color-text ); background-color: var(--bs-body-bg); text-align: var(--bs-body-text-align);\">Also, check out our article around personalization &#8211; &#8220;<\/span><a style=\"text-align: var(--bs-body-text-align);\" href=\"https:\/\/breadstack.com\/marketing-sales\/define-personalization\/\" target=\"_blank\" rel=\"noopener\">Define Personalization: How to use it in marketing<\/a><span style=\"color: var( --e-global-color-text ); background-color: var(--bs-body-bg); text-align: var(--bs-body-text-align);\">&#8220;.<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p><figure id=\"attachment_8830\" aria-describedby=\"caption-attachment-8830\" style=\"width: 640px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/breadstack.com\/wp-content\/uploads\/2022\/12\/Rectangle-9-1024x569.png\" alt=\"Using Breadstack for personalization.\" width=\"640\" height=\"356\" \/><figcaption id=\"caption-attachment-8830\" class=\"wp-caption-text\">Using Breadstack for personalization.<\/figcaption><\/figure>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bdf182e elementor-widget elementor-widget-heading\" data-id=\"bdf182e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-medium\">Availability<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b210cb4 elementor-widget elementor-widget-text-editor\" data-id=\"b210cb4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Being available when your customers need you will give them a sense of compassion. What do we mean by this?<\/span><\/p><p><span style=\"font-weight: 400;\">If you\u2019re customers likely work 9-5 you need to have a team in place that works outside of those areas.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">If you have an issue where customers usually ask for help, implement changes to fix the solution, or offer guides and how-tos. Be there to support them on their time.\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-679aa3b elementor-widget elementor-widget-heading\" data-id=\"679aa3b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-medium\">Community<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b234f2c elementor-widget elementor-widget-text-editor\" data-id=\"b234f2c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Community is becoming more important than ever before to customers. A successful customer strategy has a community portion implemented.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">A community creates a sense of belonging and it creates customer loyalty. With 1000s of competitors in each industry by building a community, you\u2019ll have loyal customers that stick with you.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">A great example of this is <a href=\"https:\/\/hbr.org\/2016\/12\/how-starbuckss-culture-brings-its-strategy-to-life\" target=\"_blank\" rel=\"noopener nofollow\">Starbucks<\/a>. Most cities have a lot of different coffee shops, so how do coffee consumers choose one coffee shop out of thousands?\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">They choose the ones they are loyal too. <strong>Starbucks brand has created a strong community base with the customer service guidelines they follow<\/strong> and their rewards program.<\/span><\/p><p><span style=\"font-weight: 400;\">It keeps people coming back to buy coffee, but it also leaves a positive impression on customers.\u00a0<\/span><\/p><p>For more tips around community and team management, read our article &#8220;<a href=\"https:\/\/breadstack.com\/ecommerce-operations\/team-management\/\" target=\"_blank\" rel=\"noopener\">What is team management?<\/a>&#8220;<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8b49bc5 elementor-widget elementor-widget-image\" data-id=\"8b49bc5\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"612\" height=\"627\" src=\"https:\/\/breadstack.com\/wp-content\/uploads\/2022\/12\/Screen-Shot-2022-12-16-at-8.18.25-AM.png\" class=\"attachment-large size-large wp-image-8997\" alt=\"starbucks rewards\" srcset=\"https:\/\/breadstack.com\/wp-content\/uploads\/2022\/12\/Screen-Shot-2022-12-16-at-8.18.25-AM.png 612w, https:\/\/breadstack.com\/wp-content\/uploads\/2022\/12\/Screen-Shot-2022-12-16-at-8.18.25-AM-293x300.png 293w\" sizes=\"(max-width: 612px) 100vw, 612px\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Starbucks reward program.<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-86e97e3 elementor-widget elementor-widget-menu-anchor\" data-id=\"86e97e3\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"fourth-heading\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d8ae4b elementor-widget elementor-widget-heading\" data-id=\"8d8ae4b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-large\">Customer service with Breadstack<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-173e2b0 elementor-widget elementor-widget-text-editor\" data-id=\"173e2b0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Improving customer service skills can go a long way toward the success of the business. You&#8217;ll have better customer relationships which can lead to loyalty and higher sales.<\/p><p><strong>Employees will also see the benefits of improving their skillset<\/strong>. They&#8217;ll have the necessary tools to succeed in their job and make a difference in each customer interaction.<\/p><p>The next step in improving customer service can be introducing customer service software that can help streamline the process making it easier for your customers and your employees.<\/p><p>Breadstack&#8217;s unified commerce platform features a <strong>customer service module that engages, delights and converts with every conversation<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f666099 elementor-widget elementor-widget-image\" data-id=\"f666099\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"640\" height=\"747\" src=\"https:\/\/breadstack.com\/wp-content\/uploads\/2022\/12\/Screen-Shot-2022-09-14-at-12.51-1-877x1024.png\" class=\"attachment-large size-large wp-image-9006\" alt=\"chatso customer profile\" srcset=\"https:\/\/breadstack.com\/wp-content\/uploads\/2022\/12\/Screen-Shot-2022-09-14-at-12.51-1-877x1024.png 877w, https:\/\/breadstack.com\/wp-content\/uploads\/2022\/12\/Screen-Shot-2022-09-14-at-12.51-1-257x300.png 257w, https:\/\/breadstack.com\/wp-content\/uploads\/2022\/12\/Screen-Shot-2022-09-14-at-12.51-1-768x896.png 768w, https:\/\/breadstack.com\/wp-content\/uploads\/2022\/12\/Screen-Shot-2022-09-14-at-12.51-1-1316x1536.png 1316w, https:\/\/breadstack.com\/wp-content\/uploads\/2022\/12\/Screen-Shot-2022-09-14-at-12.51-1-1755x2048.png 1755w, https:\/\/breadstack.com\/wp-content\/uploads\/2022\/12\/Screen-Shot-2022-09-14-at-12.51-1.png 1928w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">chatso customer profile<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ad8e36 elementor-widget elementor-widget-text-editor\" data-id=\"9ad8e36\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Implement better customer service practices and connect with your customers the right way<\/strong>. We offer live chat, personalization and customer management to help you excel in your business.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Customer service is a fundamental part of any business. Businesses should always be improving customer service skills to ensure they are delivering the best experience to customers. There are a [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":8994,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"wds_primary_category":0,"footnotes":""},"categories":[31],"tags":[41,39],"class_list":["post-8992","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-service","tag-chat","tag-customer-experience"],"_links":{"self":[{"href":"https:\/\/breadstack.com\/wp-json\/wp\/v2\/posts\/8992","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/breadstack.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/breadstack.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/breadstack.com\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/breadstack.com\/wp-json\/wp\/v2\/comments?post=8992"}],"version-history":[{"count":40,"href":"https:\/\/breadstack.com\/wp-json\/wp\/v2\/posts\/8992\/revisions"}],"predecessor-version":[{"id":17813,"href":"https:\/\/breadstack.com\/wp-json\/wp\/v2\/posts\/8992\/revisions\/17813"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/breadstack.com\/wp-json\/wp\/v2\/media\/8994"}],"wp:attachment":[{"href":"https:\/\/breadstack.com\/wp-json\/wp\/v2\/media?parent=8992"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/breadstack.com\/wp-json\/wp\/v2\/categories?post=8992"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/breadstack.com\/wp-json\/wp\/v2\/tags?post=8992"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}