{"id":2711,"date":"2023-07-10T11:52:59","date_gmt":"2023-07-10T11:52:59","guid":{"rendered":"https:\/\/breadstack.com\/?p=2711"},"modified":"2024-02-14T18:40:14","modified_gmt":"2024-02-14T18:40:14","slug":"why-live-chat","status":"publish","type":"post","link":"https:\/\/breadstack.com\/customer-service\/why-live-chat","title":{"rendered":"What Is Live Chat? And Why Your Business Need It"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"2711\" class=\"elementor elementor-2711\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-402c9d3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"402c9d3\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9cc10a0\" data-id=\"9cc10a0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5e1a3e7 elementor-widget elementor-widget-text-editor\" data-id=\"5e1a3e7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">In an era where customers expect 24\/7 service, <strong>live chat <\/strong>has become the go-to solution for businesses large and small.<\/span><\/p><p><span style=\"font-weight: 400;\">In this article, you&#8217;ll learn what is live chat and why you need live chat to grow your business, as well as advice on how to use it effectively.\u00a0<\/span><\/p><p>Let&#8217;s get started.<\/p><ul><li><a href=\"#second-heading\">What is live chat?<\/a><\/li><li><a href=\"#third-heading\">How does live chat benefit your business?<\/a><\/li><li><a href=\"#fourth-heading\">How to grow your business with live chat<\/a><\/li><li><a href=\"#fifth-heading\">Using live chat within your business<\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1258dc7 elementor-widget elementor-widget-menu-anchor\" data-id=\"1258dc7\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"second-heading\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c033b57 elementor-widget elementor-widget-heading\" data-id=\"c033b57\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-large\">What is live chat?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f89f7eb elementor-widget elementor-widget-text-editor\" data-id=\"f89f7eb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Live chat is an online communication tool that enables instant messaging between a website&#8217;s visitors and its customer service agents.<\/p><p>Customers can get <strong>fast responses to their questions<\/strong>, help with transactions, or help navigating a website using live chat, which improves the overall user experience.<\/p><p>Modern live chat systems combine features like <strong>automated responses, CRM integration,<\/strong> <strong>and AI technology<\/strong>, making it an requirement for effective customer service strategies.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0fc38a3 elementor-widget elementor-widget-image\" data-id=\"0fc38a3\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"640\" height=\"640\" src=\"https:\/\/breadstack.com\/wp-content\/uploads\/2022\/09\/1024-x-1024-Keywords-Graphics-1-1024x1024.png\" class=\"attachment-large size-large wp-image-14514\" alt=\"Chat Window\" srcset=\"https:\/\/breadstack.com\/wp-content\/uploads\/2022\/09\/1024-x-1024-Keywords-Graphics-1.png 1024w, https:\/\/breadstack.com\/wp-content\/uploads\/2022\/09\/1024-x-1024-Keywords-Graphics-1-300x300.png 300w, https:\/\/breadstack.com\/wp-content\/uploads\/2022\/09\/1024-x-1024-Keywords-Graphics-1-150x150.png 150w, https:\/\/breadstack.com\/wp-content\/uploads\/2022\/09\/1024-x-1024-Keywords-Graphics-1-768x768.png 768w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d5fbddb elementor-widget elementor-widget-heading\" data-id=\"d5fbddb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The importance of Live Chat in Customer Service<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-07856dd elementor-widget elementor-widget-text-editor\" data-id=\"07856dd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Live chat has become an essential component in customer service today, and <a href=\"https:\/\/www.superoffice.com\/blog\/live-chat-software-benefits\/\" rel=\"nofollow noopener\" target=\"_blank\">businesses that have implemented live chat<\/a> see an increase in customer loyalty, sales, and revenue.<\/p><p>In comparison to more conventional approaches like email or phone support, having a live chat enables businesses to provide immediate support and responses, significantly cutting response times..<\/p><p>The immediacy of live chat fulfills current customers&#8217; expectations for prompt and efficient service, influencing their purchasing decisions and overall brand experience.<\/p><p>In fact, a website that offers live chat has a <a href=\"https:\/\/www.tidio.com\/blog\/live-chat-statistics\/\" rel=\"nofollow noopener\" target=\"_blank\">60% higher chance<\/a> of attracting repeat visitors.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e15ed28 elementor-widget elementor-widget-menu-anchor\" data-id=\"e15ed28\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"third-heading\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-014f207 elementor-widget elementor-widget-heading\" data-id=\"014f207\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-large\">How does live chat benefit your business?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac2afa6 elementor-widget elementor-widget-text-editor\" data-id=\"ac2afa6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Chat support offers numerous benefits to businesses. There can be a lot of benefits to implementing a live chat on your website.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Here are some of the benefits:<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-65bda30 elementor-widget elementor-widget-heading\" data-id=\"65bda30\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-medium\">Instant customer support<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec27a30 elementor-widget elementor-widget-text-editor\" data-id=\"ec27a30\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Customers no longer want to wait for lengthy email responses or endure long hold times on phone calls. <\/span><\/p><p><span style=\"font-weight: 400;\">With live chat, they can have their <strong>questions addressed faster<\/strong>,\u00a0leading to higher customer satisfaction and loyalty. This immediate responsiveness can dramatically reduce bounce rates, thereby boosting conversions and revenue.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ac2cf2 elementor-widget elementor-widget-heading\" data-id=\"5ac2cf2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-medium\">Personalized customer experience<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9aba5b9 elementor-widget elementor-widget-text-editor\" data-id=\"9aba5b9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Live chat enables businesses to deliver a personalized experience by allowing agents to tailor responses to individual customer needs. <\/span><\/p><p><span style=\"font-weight: 400;\">By accessing customer information and browsing history in real-time, agents can gain valuable insights to better understand the customer&#8217;s preferences and pain points.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\"><strong>Personalized interactions foster stronger customer relationships<\/strong>, enhancing the likelihood of repeat business and positive word-of-mouth referrals.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-85968fc elementor-widget elementor-widget-heading\" data-id=\"85968fc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-medium\">Multi-tasking efficiency<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bb58878 elementor-widget elementor-widget-text-editor\" data-id=\"bb58878\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Unlike traditional customer support methods, live chat empowers agents to handle multiple conversations simultaneously. It will ensure quicker problem resolution, reduce customer wait times, and increase agent productivity. <\/span><\/p><p><span style=\"font-weight: 400;\">As a result, <strong>businesses can handle a higher volume of inquiries<\/strong> without compromising the quality of service provided.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b87f4f2 elementor-widget elementor-widget-heading\" data-id=\"b87f4f2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-medium\">Real-time data<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9a23cc1 elementor-widget elementor-widget-text-editor\" data-id=\"9a23cc1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Live chat provides valuable real-time data that can be used to assess and improve customer service performance. <\/span><\/p><p><span style=\"font-weight: 400;\"><strong>Analytics tools can track response times, customer satisfaction levels, and common pain points<\/strong>, enabling businesses to fine-tune their support strategies. <\/span><\/p><p><span style=\"font-weight: 400;\">The ability to collect instant feedback helps in identifying areas for improvement and making data-driven decisions to enhance the overall customer experience.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-361b624 elementor-widget elementor-widget-image\" data-id=\"361b624\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"640\" height=\"640\" src=\"https:\/\/breadstack.com\/wp-content\/uploads\/2022\/09\/Customer-info-1024x1024.png\" class=\"attachment-large size-large wp-image-14505\" alt=\"Gain customer info with live chat.\" srcset=\"https:\/\/breadstack.com\/wp-content\/uploads\/2022\/09\/Customer-info.png 1024w, https:\/\/breadstack.com\/wp-content\/uploads\/2022\/09\/Customer-info-300x300.png 300w, https:\/\/breadstack.com\/wp-content\/uploads\/2022\/09\/Customer-info-150x150.png 150w, https:\/\/breadstack.com\/wp-content\/uploads\/2022\/09\/Customer-info-768x768.png 768w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-148f4bf elementor-widget elementor-widget-heading\" data-id=\"148f4bf\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-medium\">24\/7 Availability<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c31a154 elementor-widget elementor-widget-text-editor\" data-id=\"c31a154\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">With live chat, businesses can extend their customer support beyond regular business hours and time zones. <\/span><\/p><p><span style=\"font-weight: 400;\">Customers can reach out for assistance, fostering a global presence and <strong>making your business accessible 24\/7<\/strong>. <\/span><\/p><p><span style=\"font-weight: 400;\">This availability creates a competitive advantage, especially for ecommerce companies and businesses operating in diverse markets.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed1cff9 elementor-widget elementor-widget-heading\" data-id=\"ed1cff9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-medium\">Real-time customer support<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-201f38d elementor-widget elementor-widget-text-editor\" data-id=\"201f38d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Real-time customer support involves providing immediate assistance<\/strong> to customer inquiries and issues over live chat.<\/p><p>It ensures quick responses to problems or concerns and creates a positive customer experience.<\/p><p>For instance, if a customer has pricing or product questions, a real-time agent can provide assistance and treasure them to close the sale.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f997adb elementor-widget elementor-widget-menu-anchor\" data-id=\"f997adb\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"fourth-heading\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ab45a56 elementor-widget elementor-widget-heading\" data-id=\"ab45a56\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-large\">How to grow your business with live chat<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1497063 elementor-widget elementor-widget-text-editor\" data-id=\"1497063\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Live chat is becoming the standard across all industries. Businesses are even utilizing live chat to grow. Here&#8217;s how:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-17f1a4b elementor-widget elementor-widget-heading\" data-id=\"17f1a4b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-medium\">1. Increase customer awareness<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-983b251 elementor-widget elementor-widget-text-editor\" data-id=\"983b251\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Chat is all about providing exceptional customer service. By using live chat to answer your customers\u2019 questions and to provide helpful, personalized responses, you essentially tell customers that you are available \u2013 almost 24\/7. <\/span><\/p><p><span style=\"font-weight: 400;\">This increases customer awareness and showcases your commitment to customer satisfaction and retention.<\/span><\/p><p><span style=\"font-weight: 400;\"><strong>Broadening your customer awareness also helps you connect with new customers who might be interested in your business and products, but aren\u2019t aware of your presence<\/strong>. <\/span><\/p><p><span style=\"font-weight: 400;\">You can accomplish this by including your chat details on your home page, product pages, and anywhere else on your website where it makes sense.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32847ca elementor-widget elementor-widget-heading\" data-id=\"32847ca\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-medium\">2. Boost sales with easy lead generation<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a055f01 elementor-widget elementor-widget-text-editor\" data-id=\"a055f01\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Chat can also help you generate leads quickly, easily, and painlessly. You can set up your live chat to automatically greet visitors with a product or offer that is relevant to their specific needs.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">When a customer clicks on the product or service they\u2019re interested in, customer support agents can prompt them to enter their information and then be offered a coupon, freebie, or valuable insight. <\/span><\/p><p><span style=\"font-weight: 400;\"><strong>You can use chat to build rapport and trust with your customers, spark their interest in your products, and ultimately generate leads<\/strong>.\u00a0<\/span><\/p><p>Managing leads can be difficult, check out our article &#8220;<a href=\"https:\/\/breadstack.com\/marketing-sales\/lead-management-systems\/\" target=\"_blank\" rel=\"noopener\">How to improve your lead management systems&#8221;.<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8b6eccd elementor-widget elementor-widget-image\" data-id=\"8b6eccd\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"640\" height=\"640\" src=\"https:\/\/breadstack.com\/wp-content\/uploads\/2022\/09\/1024-x-1024-Keywords-Graphics-1024x1024.png\" class=\"attachment-large size-large wp-image-14508\" alt=\"Instantly message customers\" srcset=\"https:\/\/breadstack.com\/wp-content\/uploads\/2022\/09\/1024-x-1024-Keywords-Graphics.png 1024w, https:\/\/breadstack.com\/wp-content\/uploads\/2022\/09\/1024-x-1024-Keywords-Graphics-300x300.png 300w, https:\/\/breadstack.com\/wp-content\/uploads\/2022\/09\/1024-x-1024-Keywords-Graphics-150x150.png 150w, https:\/\/breadstack.com\/wp-content\/uploads\/2022\/09\/1024-x-1024-Keywords-Graphics-768x768.png 768w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac664c0 elementor-widget elementor-widget-heading\" data-id=\"ac664c0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-medium\">3. Demonstrate brand awareness<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6dca1b0 elementor-widget elementor-widget-text-editor\" data-id=\"6dca1b0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">A significant number of visitors are expectant that they\u2019ll be able to connect with someone via live chat \u2013 at any time of day or night. <\/span><\/p><p><span style=\"font-weight: 400;\"><strong>By failing to offer this essential customer service, you risk alienating your audience, losing business, and hurting your brand<\/strong>.\u00a0\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Your customers want to feel comfortable, welcome and appreciated. If you don\u2019t have chat, it\u2019s almost as if you\u2019re actively preventing your customers from contacting you \u2013 even if it\u2019s just to ask a quick question. <\/span><\/p><p><span style=\"font-weight: 400;\">You\u2019re also missing out on the chances to impress your customers with quick responses and personalized support.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a4bbac elementor-widget elementor-widget-heading\" data-id=\"0a4bbac\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-medium\">4. Offer a better customer experience\u00a0<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1addda5 elementor-widget elementor-widget-text-editor\" data-id=\"1addda5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">When it comes to chat conversations, it\u2019s important to make sure that your customers are happy. If you have a website, you can set up a widget on your site that enables site visitors to start a chat session. <\/span><\/p><p><span style=\"font-weight: 400;\">This makes it easy for customers to reach out for help and start chat conversations.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">You want to make sure that customers are able to get in touch with you quickly and easily. Make sure that your live chat is set up in a way that makes it easy for customers to get the help they need.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1450235 elementor-widget elementor-widget-menu-anchor\" data-id=\"1450235\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"fifth-heading\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49c0450 elementor-widget elementor-widget-heading\" data-id=\"49c0450\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-large\">Using live chat within your business<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d3568e elementor-widget elementor-widget-text-editor\" data-id=\"0d3568e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">There\u2019s no denying that the landscape for business has changed.<\/span><\/p><p><span style=\"font-weight: 400;\"><strong>Customers are no longer willing to wait days for a response to their questions; they want answers right away, and brands that can\u2019t provide that are going to lose business<\/strong>. <\/span><\/p><p><span style=\"font-weight: 400;\">The <a href=\"https:\/\/breadstack.com\/ecommerce-operations\/ecommerce-trends-2023\/\" target=\"_blank\" rel=\"noopener\">future of ecommerce<\/a> is exciting; live chat is just one new piece of technology that can change the customer service experience forever.<\/span><\/p><p><span style=\"font-weight: 400;\">Live chat is one of the most effective ways to provide instant communication with customers while proving that your brand is ready and willing to help at all times. <\/span><\/p><p><span style=\"font-weight: 400;\">Even if you\u2019re a smaller brand, you can still make use of chat to engage with your customers and show them that you are active and ready to help. <strong>Investing in chat can be one of the best decisions you make for your business<\/strong>.<\/span><\/p><p>Breadstack can get you set up with a live chat so you can continue to improve efficiency and allow yourself to scale. Contact us today to get started!<\/p><p style=\"text-align: center;\"><strong>Ready to use a live chat?<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb8f7ab elementor-align-center elementor-widget elementor-widget-button\" data-id=\"fb8f7ab\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/breadstack.com\/chatso\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Explore us!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>In an era where customers expect 24\/7 service, live chat has become the go-to solution for businesses large and small. In this article, you&#8217;ll learn what is live chat and [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":14509,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"wds_primary_category":0,"footnotes":""},"categories":[31],"tags":[41,39],"class_list":["post-2711","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-service","tag-chat","tag-customer-experience"],"_links":{"self":[{"href":"https:\/\/breadstack.com\/wp-json\/wp\/v2\/posts\/2711","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/breadstack.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/breadstack.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/breadstack.com\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/breadstack.com\/wp-json\/wp\/v2\/comments?post=2711"}],"version-history":[{"count":47,"href":"https:\/\/breadstack.com\/wp-json\/wp\/v2\/posts\/2711\/revisions"}],"predecessor-version":[{"id":17143,"href":"https:\/\/breadstack.com\/wp-json\/wp\/v2\/posts\/2711\/revisions\/17143"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/breadstack.com\/wp-json\/wp\/v2\/media\/14509"}],"wp:attachment":[{"href":"https:\/\/breadstack.com\/wp-json\/wp\/v2\/media?parent=2711"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/breadstack.com\/wp-json\/wp\/v2\/categories?post=2711"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/breadstack.com\/wp-json\/wp\/v2\/tags?post=2711"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}