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customers and focus on your business instead.<\/p>\n\n<p><strong>Enjoy Quick and Simple Integration<\/strong> - Just copy-paste two shortcodes from the documentation into your website to start.<\/p>\n\n<h4>Features<\/h4>\n\n<ul>\n<li>Basic Support Functionality<\/li>\n<li>Unlimited Support tickets<\/li>\n<li>Unlimited websites<\/li>\n<li>Ticket Attachments<\/li>\n<li>Support Satisfaction Survey<\/li>\n<li>Ticket Private Notes<\/li>\n<li>Support Agents Roles &amp; Permissions<\/li>\n<li>Custom Support Statuses<\/li>\n<li>Ticket Scheduling<\/li>\n<li>Guest Tickets<\/li>\n<\/ul>\n\n<h4>PRO<\/h4>\n\n<p>Extend the basic functionality with <a href=\"https:\/\/www.octrace.com\/octrace-support\/\">Octrace Support PRO<\/a> version, which includes the following extra features:<\/p>\n\n<ul>\n<li>Email Support Module<\/li>\n<li>Support Products Module<\/li>\n<li>Automatic Tickets Assignment<\/li>\n<\/ul>\n\n<!--section=installation-->\n<p>From your WordPress dashboard<\/p>\n\n<ol>\n<li><strong>Visit<\/strong> Plugins &gt; Add New<\/li>\n<li><strong>Search<\/strong> for \"Octrace Support\"<\/li>\n<li><strong>Activate<\/strong> Octrace Support from your Plugins page<\/li>\n<li><strong>Add<\/strong> the <code>Support Request Form<\/code> Gutenberg block into any of your pages to start receiving support requests from it.<\/li>\n<li><strong>Read<\/strong> the documentation to <a href=\"https:\/\/www.octrace.com\/documentation\">get additional info<\/a><\/li>\n<\/ol>\n\n<!--section=faq-->\n<dl>\n<dt id='what%20kind%20of%20support%20do%20you%20provide%3F'><h3>What kind of support do you provide?<\/h3><\/dt>\n<dd><p><strong>Email:<\/strong> Support is provided via <strong>support@octrace.com<\/strong> email.<\/p>\n\n<p><strong>Help Desk:<\/strong> <a href=\"https:\/\/octrace.com\/support\/\">Open a Support Ticket<\/a><\/p><\/dd>\n\n<\/dl>\n\n<!--section=changelog-->\n<h4>1.2.7<\/h4>\n\n<p><em>Release Date - 1 February 2024<\/em><\/p>\n\n<ul>\n<li>Fix - Resolved conflict with external login forms<\/li>\n<\/ul>\n\n<h4>1.2.6<\/h4>\n\n<p><em>Release Date - 25 November 2023<\/em><\/p>\n\n<ul>\n<li>Fix - Removed deprecated jQuery code<\/li>\n<\/ul>\n\n<h4>1.2.5<\/h4>\n\n<p><em>Release Date - 8 November 2023<\/em><\/p>\n\n<ul>\n<li>Fix - Improved protocol processing during redirects<\/li>\n<li>Fix - Security patch<\/li>\n<\/ul>\n\n<h4>1.2.4<\/h4>\n\n<p><em>Release Date - 13 February 2023<\/em><\/p>\n\n<ul>\n<li>Fix - Resolved installation errors<\/li>\n<\/ul>\n\n<h4>1.2.3<\/h4>\n\n<p><em>Release Date - 19 March 2022<\/em><\/p>\n\n<ul>\n<li>Fix - Security patch<\/li>\n<\/ul>\n\n<h4>1.2.2<\/h4>\n\n<p><em>Release Date - 27 February 2021<\/em><\/p>\n\n<ul>\n<li>Added - Guest Ticket<\/li>\n<li>Fix - Paperclip icon size<\/li>\n<\/ul>\n\n<h4>1.2.1<\/h4>\n\n<p><em>Release Date - 12 December 2020<\/em><\/p>\n\n<ul>\n<li>Fix - Icon visual appearance fix<\/li>\n<li>Fix - Minor changes<\/li>\n<\/ul>\n\n<h4>1.2.0<\/h4>\n\n<p><em>Release Date - 4 November 2020<\/em><\/p>\n\n<ul>\n<li>Added - Support Agents<\/li>\n<li>Added - Custom Support Statuses<\/li>\n<li>Added - Support Customer Survey<\/li>\n<li>Added - Ticket Private Notes<\/li>\n<li>Added - Ticket Attachments Module<\/li>\n<li>Added - Scheduled Tickets Management<\/li>\n<li>Fix - Ensured Octrace Support doesn't load unnecessary css and js files.<\/li>\n<\/ul>\n\n<h4>1.1.0<\/h4>\n\n<p><em>Release Date - 1 November 2020<\/em><\/p>\n\n<ul>\n<li>Gutenberg Block: Support Ticket Request Form<\/li>\n<li>Gutenberg Block: Support Ticket List<\/li>\n<\/ul>\n\n<h4>1.0.0<\/h4>\n\n<p><em>Release Date - 30 October 2020<\/em><\/p>\n\n<ul>\n<li>Octrace Support<\/li>\n<\/ul>","raw_excerpt":"Octrace Support is a help desk &amp; support ticket system plugin that helps manage your support requests with ease directly from your WordPress 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