About BoldDesk
BoldDesk is cloud-based, modern help desk software designed to facilitate a wide range of customer support activities. You can organize support requests, collaborate with customers and teammates, automate repetitive...
BoldDesk is cloud-based, modern help desk software designed to facilitate a wide range of customer support activities. You can organize support requests, collaborate with customers and teammates, automate repetitive tasks, and improve the overall customer experience.
The BoldDesk mobile app is a versatile and effective ticketing system that allows you to address tickets with the same ease and features as your web version.
Manage all your support requests, convert emails to tickets, automate ticket assignments, customize support forms, set your own SLA, and publish self-help articles for your products.
Resolve a ticket more efficiently by breaking it down into subtasks and assigning them to different agents.
This intuitive ticketing system features an improved user experience to provide seamless customer service.
We are constantly striving to enhance your experience with the BoldDesk mobile app.
Previous Versions
Here you can find the changelog of BoldDesk since it was posted on our website on 2024-02-10 12:02:03.
The latest version is 1.0.43 and it was updated on 2026-06-11 18:18:27. See below the changes in each version.
BoldDesk version 1.0.43
Updated At: 2026-06-09
Changes: Bug Fixes - We have resolved some pesky bugs to enhance app experience and make it smoother and more reliable
BoldDesk version 1.0.41
Updated At: 2026-03-31
Changes: Azure and Jira marketplace app integrations are now available, enabling agents to connect support tickets with engineering tasks directly from the mobile app.
WooCommerce marketplace app integration is now available, allowing agents to access customer order information directly from the mobile app.
Bug Fixes - We have resolved some pesky bugs to enhance app experience and make it smoother and more reliable
BoldDesk version 1.0.37
Updated At: 2025-12-21
Changes: Dark Theme Support
Agents can now switch between Light and Dark modes from Profile Settings for a more comfortable viewing experience.
Knowledge Base in Tickets
Agents can search Knowledge Base articles and share links directly from the ticket screen without leaving the conversation.
Shopify marketplace app integration is now available in the mobile app, it's allowing agents to view customer and order information directly within tickets
BoldDesk version 1.0.35
Updated At: 2025-11-26
Changes: Link Chat Conversation in Activity
You can now link activities directly to chat conversations. This allows you to associate tasks performed within a conversation and manage them from the conversation details page as in the ticket module.
Twilio MMS support
Chats now supports MMS, you can be established through the SMS (Twilio) channel.
By enabling the MMS toggle in the SMS channel configuration, agents can send and receive multimedia messages.
BoldDesk version 1.0.33
Updated At: 2025-10-13
Changes: AI Copilot Support
We've introduced AI Copilot to the ticket module, helping agents generate instant answers, get smart suggestions, and reply faster.
Image Annotation Support
We’ve introduced annotation support, you can now draw, highlight, and mark up images directly within the preview screen.
Bug Fixes - We have resolved some pesky bugs to enhance app experience and make it smoother and more reliable
BoldDesk version 1.0.30
Updated At: 2025-06-26
Changes: Next/Previous ticket navigation
Navigate tickets directly from the details page with new Next and Previous buttons, making it faster and easier to review multiple tickets.
Support for add participants in chat conversations
Add Participants support is now available in the mobile app! This allows you to include additional users in chat conversations for easier collaboration.
Edit & delete support is now available for Telegram chat conversations, allowing you to make changes anytime, anywhere!
BoldDesk version 1.0.28
Updated At: 2025-05-07
Changes: Boost Productivity with Macro Triggers
Ticket Macros are now available on mobile! you can now apply predefined templates to perform common actions, such as adding notes, updating ticket statuses, with just a single click
Portrait Mode for Tablets!
Enjoy a better viewing experience with full portrait mode support
Check out the latest updates and new features!: [https://www.bolddesk.com/product-updates/february-2025]
BoldDesk version 1.0.24
Updated At: 2025-01-22
Changes: Bug Fixes - We've squashed some pesky bugs to make your app experience smoother and more reliable.
Quick Ticket Creation!
Ticket Templates now available—create tickets faster with prefilled templates
Intuitive Gesture Navigation!
Swipe effortlessly between tabs with refined gesture support, making it easier to navigate the app.
@Mention Now Available on Mobile
You can effortlessly notify members directly from your mobile device while responding, ensuring that everyone stays in the loop!
BoldDesk version 1.0.21
Updated At: 2024-12-09
Changes: Quick Ticket Creation!
Ticket Templates now available—create tickets faster with prefilled templates
Intuitive Gesture Navigation!
Swipe effortlessly between tabs with refined gesture support, making it easier to navigate the app.
@Mention Now Available on Mobile
You can effortlessly notify members directly from your mobile device while responding, ensuring that everyone stays in the loop!
Fewer Clicks, Faster Replies!
Reply and Notes pages revamped for a cleaner, more intuitive experience
BoldDesk version 1.0.19
Updated At: 2024-09-20
Changes: A New Look and Improved Features!
We’ve redesigned the Contact and Approval modules to offer a more intuitive and visually appealing user experience.
Move tickets from one brand to another
You can now change the brand of a ticket directly from the mobile app. This feature, previously available only on the web, is now at your fingertips.
Agent Signatures Support
The Agent Signature feature is now integrated into the mobile app.
Disclaimer
Official Google Play Link
We do not host BoldDesk on our servers. We did not scan it for viruses, adware, spyware or other type of malware. This app is hosted by Google and passed their terms and conditions to be listed there. We recommend caution when installing it.
The Google Play link for BoldDesk is provided to you by apps112.com without any warranties, representations or guarantees of any kind, so access it at your own risk.
If you have questions regarding this particular app contact the publisher directly. For questions about the functionalities of apps112.com contact us.
