Mint Blog

Chargeback Horror Stories from Helloworld OMC

Admin — Mon, 16 Jun 2025 00:31:14 GMT

At the recent Helloworld Owner Managers Conference in Vancouver, we had the opportunity to talk to many travel agents about their businesses - what they love about their careers, what they love about travel, as well as what challenges they face. Running a business isn't easy, and many agents have had to deal with unforeseen circumstances over the years. Agents work hard to deliver first class experiences to their customers, so when things go wrong that are outside of their control it really hurts. Many of the agents we spoke to at OMC were kind enough to share some of their experiences with chargebacks to help communicate with their colleagues the pitfalls they might run into in the future - here are some of their stories.

More than just a utility: Leveraging payments for growth, efficiency and security

Admin — Fri, 23 May 2025 09:14:36 GMT

Many business owners view payments simply as a necessity: "I need payments to run my business." For some, that may be all they need - but for the savvy business owner, payments can be a powerful tool to stimulate growth for their business. Let's explore how shifting trends in behaviour and advances in payment technology can be used to your advantage.

Creating a Frictionless Travel Experience: Key Insights from Industry Leaders

Admin — Mon, 28 Apr 2025 03:21:57 GMT

In an era where customer expectations are constantly evolving, the travel industry is expected to deliver a seamless experience to customers that starts as soon as they start researching their travel options. At Mint Payment’s recent roundtable dinner, a group of leading travel professionals gathered to discuss the future of customer experience. Here are some of the key insights from our discussions.

Stay Ahead of Fraudsters: Effective Practices for Secure Travel Bookings

Admin — Wed, 19 Mar 2025 05:53:52 GMT

In today's fast-paced travel industry, the excitement of helping travellers exploring new destinations is often accompanied by the looming threat of credit card fraud. As the sector grows, so do the opportunities for fraudsters to exploit vulnerabilities in travel payment solutions. From stolen card information to chargeback manipulation, the risks are real and ever-present. However with the right strategies and technologies, you can safeguard your business and ensure smooth, secure transactions. Let's dive into some practical tips to help you stay one step ahead of the fraudsters.

PCI-DSS for Travel Agencies: Securing Customer Trust

Admin — Tue, 25 Feb 2025 23:13:56 GMT

As the travel industry rebounds and international tourism approaches 100% of pre-pandemic levels, travel agencies are facing a massive surge in customers and funds to process. With this positive growth comes the risk of bad actors eyeing up valuable customer data, making it all the more important for travel businesses to safeguard the wellbeing of their customers. Complying with PCI-DSS (Payment Card Industry Data Security Standards) is an essential way to help do this, yet the process can seem daunting if you try and do it alone. Fortunately, modern payment gateways offer tools that make meeting these standards simpler and more secure.

How Travel Agents Can Protect Their Business from First-Person Misuse

Admin — Tue, 11 Feb 2025 02:05:24 GMT

Travel agencies are facing increasing financial risks due to first-person misuse, a form of fraud where customers receive a service and later claim a refund via chargebacks. Unlike traditional payment fraud, first-person misuse involves genuine customers disputing transactions with their banks, often resulting in refunds that the agency must absorb.

Under Australian Consumer Law (ACL) and Australian Competition & Consumer Commission (ACCC) guidelines, businesses are often required to refund disputed transactions, even if services were delivered as promised. This makes it challenging for travel agents to manage financial risk while maintaining customer trust.

The Future of Unified Commerce: Insights from Stripe Tour Sydney

Admin — Wed, 04 Sep 2024 03:22:28 GMT

The world of commerce is evolving rapidly, and businesses that adapt are set to thrive. At Mint Payments, we’re committed to helping our merchants stay ahead with innovative and flexible payment solutions. Our CEO, Alex Teoh, recently participated in a panel at the Stripe Tour Sydney, discussing the future of unified commerce. The key takeaway? Reducing friction at the point of payment is essential for enhancing customer experience and boosting revenue.

Unlocking the benefits of Qantas Business Rewards

Admin — Sun, 18 Feb 2024 22:00:00 GMT

With Mint Payments, businesses can be rewarded through our partnership with Qantas Business Rewards on their everyday business transactions.

Whether accepting customer card payments with our online & in-person payment platforms, or making B2B payments with MintEFT, businesses can earn Qantas Points on these transactions.^*

There are many ways your business can benefit from the Qantas Business Rewards program, but to keep it simple, we’ve highlighted our top ways to use Qantas Points for your business.

Your Go-To Guide for Managing Chargebacks

Elicia F — Thu, 06 Jul 2023 00:12:16 GMT

What is a chargeback?

A chargeback is a payment dispute that occurs when a cardholder asks their card-issuing bank to reverse a transaction. They are designed to protect consumers from fraudulent transactions but can occur for a variety of other reasons such as non-delivery of a product or service, issues with quality, products or services not being as described, or refunds not being processed in a timely manner.

Topdeck and Back-Roads Touring Appoint Mint for EFT

Admin — Sun, 26 Sep 2021 23:57:58 GMT

Top Deck and Back-Roads Touring are two of the many suppliers who have jumped on board for MintEFT, so we took the chance to speak with David Gendle, General Manager of Global Sales for the brands to discuss why they chose Mint for EFT, and how it differs from their previous eNett system.