Botcopy is a product designed by AI experts, for AI experts. As such, those not immersed in the nuances of the category may not immediately grasp what Botcopy is or does. To help with this, we’ve produced a short video with graphics, animation, and narration to convey the benefits that have made Botcopy a hit with trailblazers in government and enterprise. Non-experts can now easily grasp what’s on offer. If you’re up for the challenge, please take five minutes to watch, and if interested to learn more and get started on the right path, reach out!

Congratulations humanity. The AI revolution is here but many organizations haven’t embraced it wholeheartedly. A crucial element of the user experience is missing.

Achieve AI excellence

True excellence in AI demands the best UX possible, combining the best AI with the best UI (or user interface) making up two critical halves of a wholehearted attempt at success. For the best AI, there are numerous prominent providers — we can all name them. But what about the UI? The perfect UI for conversational experiences? For many, that’s an open question. Half the equation of a trillion dollar industry, yet not a single name comes to mind! Until now. And the timing is perfect, because AI is here, and the UI of AI is Botcopy. (Now on Google Cloud Marketplace!)

Now, we’ve all seen ordinary user interfaces. They don’t do much, and that’s a problem, leading to mediocre, impersonal experiences and lower engagement rates.

Botcopy is the exact opposite – the user interface where the brilliance of AI interfaces with humanity. It’s no ordinary bot. It’s the chat messenger equivalent of a Swiss army knife, or we like to think of it as the car of the ultimate spy or your favorite superhero. Packed with ingenious features designed to tackle any challenge for your enterprise or public sector use case. Starting with its connectivity. Seamlessly interfacing with the best AI. Remember, the best UI + the best AI is what it takes for the ultimate UX.

But Botcopy’s connectivity is just the beginning. The Botcopy messenger detects what’s happening around it, who’s using it, what page it’s on; the kind of situational context that makes for a satisfying experience.

It can handle more than 150 languages, and it’s accessible to all users, which is tremendously important, especially for big business and government.

It’s voice-enabled you can customize it any way you want. Why spend a year building something custom when you can have it up and running in minutes?

Botcopy offers seamless human handoff to the advanced Botcopy live chat suite or any live chat third party you want. It hosts rich content thanks to Botcopy’s extensive component library. And we’re still just beginning!

Botcopy is a powerhouse of generative AI connectivity. It offers bank-level authentication, allowing end users to go beyond FAQs and actually get things done. All in a safe, secure environment of a large cloud AI provider.

And it doesn’t have to be just a little rectangle in the right hand corner. It can be full-screen, or any size and shape you want.

And all of that is why Botcopy is the UI of AI.

Remember that missing piece of the AI revolution? It isn’t missing anymore. It’s Botcopy — empowering you to create AI experiences that users love: A smart greeter that welcomes users in style, an advanced portal to implement your creations, and a sleek look and feel, with rich components that boost engagement and get results.

For years, top brands have been connecting and deploying their AI solutions onto websites using Botcopy. They love the fact that they can customize a secure chat layer within minutes, instead of months or even a year.

Having a powerful UI that’s ready to go wins awards. Botcopy, in partnership with the state of Minnesota, won the Google Next award in 2023. Not only does the solution speak English, Spanish, Hmong and Somali, it’s also WCAG 2.1 AA compliant and citizens can log in and handle a number of issues. No more waiting in line at the DMV.

But how was the solution made? Well it starts with the AI. In the Minnesota example, the AI is built on Google Cloud Dialogflow CX…combined with the UI — that would be Botcopy — bringing the power and versatility of Google’s AI framework to the state of Minnesota’s website in just a few clicks.

Google Public Sector and Botcopy came together, two halves of a whole, and satisfyingly clicked into place, and the rest is history.

Why do you care?

So let’s cut to the chase: what’s in it for you? Well, this is the winning formula to have bots that work, bots that are aware of what’s going on so they don’t frustrate users, and bots that prove ROI in a new era where smart AI is the ultimate competitive advantage.

Many people already know this, but most don’t, so there’s still time to be just in time. Botcopy serves organizations in every category.

Our recent addition to Google Marketplace makes now the best time to discover Botcopy. We’re more than just a software provider, so when you get to our site talk to our bot, set up an appointment, and we can get you started on the right path.

And this is the best time to do it, because after all, AI is here, and Botcopy is here for YOU — heart and soul.

We look forward to hearing from you. Talk soon

Learn more.

The AI revolution found its UI. was originally published in Botcopy Blog on Medium, where people are continuing the conversation by highlighting and responding to this story.

Setting the Scene

Last week, Botcopy’s team members (and many other teams around the world) were all geared up and buzzing with excitement, ready to head to NYC for the Smart City Expo USA.

We proudly shared promotions about our speaking slot and introduced a state-of-the-art Botcopy bot — the Smart City AI Assistant — for the event’s website.

The Smart City AI Assistant

This bot we put together for SCE USA was unique. It was multilingual, ADA compliant, served up a special discount code and handled lead gen with Botcopy’s in-chat custom forms.

Plus, the solution was supercharged with LLM technology – namely Google’s generative AI (Gen App Builder) plus Google Cloud Dialogflow and BigQuery for handling tasks and storing data. It could tackle queries from speaker details to event topics.

The results in the screen shot below was adeptly generated from a library of event-related text that was over a hundred pages long!

Additionally, if users came to the site off of a specific email promotion, the bot recognized them in a snap, offering tailored greetings — a surefire way to amp up engagement with Botcopy Messenger’s amazing ref parameter detection.

Why Smart City Expo USA was so important to us and still is.

SCE USA team is laser-focused on equity, sustainability, and inclusion, making cities smarter with technology, fresh ideas, and conversational AI. Our Minnesota DMV solution recently won the Google NEXT Award in Diversity, Equity and Inclusion. At Botcopy, we’re all about digital inclusion, so we were all over this event!

Nature’s Curveball

On the Friday before the event, NYC saw a storm for the books, as rains equivalent to months’ worth deluged the city in mere hours, prompting a state of emergency. It was evident that the event couldn’t go ahead. And the reasons were clear:

• Safety: The floods and the stress on city infrastructure meant the primary concern was the safety of everyone involved.
• Logistics: Such extreme weather might’ve derailed event preparations, setups, and access to the venue.
• City’s Response: With city officials, including Mayor Adams, deep in post-storm response, their focus needed to be on immediate relief.

Adjusting on the Fly

A shoutout to the Smart City Expo USA team for their prompt communication, helping us recalibrate our bot. Instead of a registration assistant, it became a damage control tool, offering guidance on the postponement, next steps, and communication channels.

Now, the bot efficiently sorts inquiries by user type — a potential lifeline given the sheer number of impacted attendees. If you’ve got questions about the postponed event, our Smart City AI Assistant is ready to assist. Check it out.

The Bigger Picture

This whole water-logged episode underscores the importance of crafting resilient, smart cities. Preparedness is crucial. Whether having a contingency plan (or bot) in place before a crisis or acting swiftly post-event, every effort counts.

At Botcopy, our passion lies in bolstering the public sector with AI solutions that serve all citizens efficiently and inclusively. We thrive in a crisis and we have your back, always.

Join Us

Check out the Smart City use case, test the bot, and pencil in the 2024 Expo in your calendar. Use the lead gen form to get on the list.

Here’s to hoping the next time offers clear skies. (But if storms brew, Smart City Expo USA will be ready.)

Botcopy EXPLAINED

New video! 👇

Using Google Cloud Platform? Why not get a meeting on the books with us, pronto? AI is here! Cloud’s the way to go, Google is the best in AI. Botcopy is the Google-recommended messenger to bring cloud AI to your website. ADA, multi-lingual, secure, safe way with no frontend coding. Let’s talk!

Smart City Expo USA Postponement Update: From Storms to Solutions was originally published in Botcopy Blog on Medium, where people are continuing the conversation by highlighting and responding to this story.

🎩 Botcopy’s Window Events: What’s the Magic?

Botcopy Window Events are your secret weapon for website functionality. They allow your website to detect and respond to various actions from the Botcopy chat window. Think of events like a user opening the chat window, sending a message, selecting a language, or even authentication. Each of these actions offers an opportunity to enhance your website’s experience and make it as personalized as a butler greeting a guest by name.

🔨 Setting Up Your Digital Butler: The event.listener

Now, you might wonder, how do you get this nifty digital butler up and running? It all starts with setting up an event.listener on your website. Here's a simple example:

javascriptCopy code

window.addEventListener('BotcopyEvent', function(event) {
    if(event.detail.type === 'desiredEventType') {
        // Your awesome response code here!
    }
});

With the event.listener in place, your website becomes a keen observer, ever-ready to respond to specific triggers. Depending on the type of event you're keeping an eye (or ear!) out for, the possibilities are endless:

• 📜 Relevant Content: If a user opens the chat and inquires about a specific product, imagine your website auto-scrolling to that product’s section. Magic!
• 🔐 Authenticated Information: On authentication, seamlessly fetch and display personalized user data or offers tailored just for them.
• 💬 Personalized Messaging: Recognize the language preference of a user and present them with a custom greeting or offer in their chosen tongue.
• 🚀 Boosted Engagement: With these dynamic responses, your visitors will feel the depth of personalization, leading to higher engagement and satisfaction.

With Botcopy’s Window Events, your website transforms from a static entity to a dynamic manor with its very own digital butler, ready to serve and delight every visitor. So, set up those event listeners, and watch as your website takes a life of its own, offering contextual, butler-like experiences that would make even Jeeves proud!

I’ve included several examples below to help spark some ideas on how you would use different window methods. See our www.docs.botcopy.com for more examples and use cases.

Leave a comment below with creative ideas on how you would use window events with your website!

bc-initialized

Fires when the chat window has initialized. Use this event to identify when the chat window has fully loaded. All other events and methods occur/can occur after initialization.

{
  type: 'bc-initialized',
  payload: {}
}Copy to clipboardErrorCopied

bc-agent-entered-chat

Fires when a live agent enters a chat.

{
  type: 'bc-agent-entered-chat',
  payload: {
    avatarURL: "string", // the image url of the agent
    humanName: "string" // the name of the agent
  }
}Copy to clipboardErrorCopied

bc-agent-left-chat

Fires when a live agent leaves the chat.

{
  type: 'bc-agent-left-chat',
  payload: {
    avatarURL: "string", // the image url of the agent
    humanName: "string" // the name of the agent
  }
}Copy to clipboardErrorCopied

bc-agent-message-sent

Fires when a live agent sends a message to a user.

{
  type: "bc-agent-message-sent",
  payload: {
    message: "string" // the content of the message
  }
}Copy to clipboardErrorCopied

bc-auth-required

Fires to notify you when your next intent requires authorizing your user. See Authorizing Users for more details.

{
  type: "bc-auth-required",
  payload: {}
}Copy to clipboardErrorCopied

bc-bot-response

Fires when a response is received from a bot.

Dialogflow ES

{
  type: "bc-bot-response",
  payload: {
    intentName: "string" // name of the intent
  }
}Copy to clipboardErrorCopied

Dialogflow CX

{
  type: "bc-bot-response",
  payload: {
    currentFlow: "string", // id of the current flow
    currentPage: "string", // id of the current page
    intentName: "string", // name of the intent
    previousFlow: "string", // id of the previous flow
    previousPage: "string" // id of the previous page
  }
}Copy to clipboardErrorCopied

bc-button-clicked

Fires when a button on a card is clicked.

{
  type: "bc-button-clicked",
  payload: {
    input: "string", // selection key
    url: "string" // link url for the card
  }
}Copy to clipboardErrorCopied

bc-card-clicked

Fires when a carousel item is clicked.

{
  type: "bc-card-clicked",
  payload: {
    input: "string" // selection key
  }
}Copy to clipboardErrorCopied

bc-chip-clicked

Fires when a suggestion chip is clicked.

{
  type: "bc-chip-clicked",
  payload: {
    input: "string" // the title of the suggestion chip
  }
}Copy to clipboardErrorCopied

bc-feedback-open

Fires when the feedback box opens.

{
  type: "bc-feedback-open",
  payload: {}
}Copy to clipboardErrorCopied

bc-feedback-close

Fires when the feedback box closes.

{
  type: "bc-feedback-close",
  payload: {}
}Copy to clipboardErrorCopied

bc-focus-trap-on

Fires when the focus trap is enabled.

{
  type: "bc-focus-trap-on",
  payload: {}
}Copy to clipboardErrorCopied

bc-focus-trap-off

Fires when the focus trap is disabled.

{
  type: "bc-focus-trap-off",
  payload: {}
}Copy to clipboardErrorCopied

bc-form-submitted

Fires when a custom Botcopy form is submitted. Optionally, some form fields may be exposed in the payload.

{
  type: "bc-form-submitted",
  payload: {} // set the "expose" attribute on a form field to have it appear here
}Copy to clipboardErrorCopied

bc-form-cancelled

Fires when a Botcopy form is cancelled.

{
  type: "bc-form-cancelled",
  payload: {} 
}Copy to clipboardErrorCopied

Supported styles: wall

bc-history-cleared

Fires when chat history is cleared.

{
  type: "bc-history-cleared",
  payload: {}
}Copy to clipboardErrorCopied

bc-language-selected

Fires when a language is selected.

{
  type: "bc-language-selected",
  payload: {
    currentCode: "string", // selected language code
    currentName: "string", // selected language name
    previousCode: "string", // previous language code
    previousName: "string", // previous language name
  }
}Copy to clipboardErrorCopied

bc-link-out-clicked

Fires when a linkout suggestion is clicked.

{
  type: "bc-link-out-clicked",
  payload: {
    url: "string" // the url of the linkout suggestion
  }
}Copy to clipboardErrorCopied

bc-list-element-clicked

Fires when a list item is clicked.

{
  type: "bc-list-element-clicked",
  payload: {
    input: "string" // selection key of the item
  }
}Copy to clipboardErrorCopied

bc-sound-played

Fires when a sound is played.

{
  type: "bc-sound-played",
  payload: {
    sound: number
  }
}Copy to clipboardErrorCopied

bc-tts-on

Fires when text-to-speech is enabled.

{
  type: "bc-tts-on",
  payload: {}
}Copy to clipboardErrorCopied

bc-tts-off

Fires when text-to-speech is disabled.

{
  type: "bc-tts-off",
  payload: {}
}Copy to clipboardErrorCopied

bc-webview-open

Fires when a webview iFrame opens in the chat.

{
  type: "bc-webview-open",
  payload: {}
}Copy to clipboardErrorCopied

bc-webview-close

Fires when a webview iFrame closes within the chat.

{
  type: "bc-webview-close",
  payload: {}
}Copy to clipboardErrorCopied

bc-window-open

Fires when the chat window opens.

{
  type: "bc-window-open",
  payload: {}
}Copy to clipboardErrorCopied

bc-window-close

Fires when the chat window closes.

{
  type: "bc-window-close",
  payload: {}
}Copy to clipboardErrorCopied

bc-window-maximized

Fires when the chat window is maximized.

{
  type: "bc-window-maximized",
   payload: {}
}Copy to clipboardErrorCopied

bc-window-minimized

Fires when the chat window is minimized.

{
  type: "bc-window-minimized",
   payload: {}
}Copy to clipboardErrorCopied

bc-window-style

Fires when the chat window style changes through the setWindowStyle method.

{
  type: "bc-window-style",
   payload: {
    style: "string"
  }
}

Unleashing the Power of Botcopy’s Window Events: Your Digital Butler Awaits! was originally published in Botcopy Blog on Medium, where people are continuing the conversation by highlighting and responding to this story.

GLOBAL GAME-CHANGER IN ACTION: Rediscover Botcopy | Google Cloud Partner, the AI-first help desk for business and government. A cutting-edge messenger and live chat platform offering security and accessibility. It ensures smooth sailing for customers and support teams everywhere. Plus, with full ownership of your Google Cloud services powering the backend, you maintain complete control over your data. (That’s the power of our BYOC model — bring your own cloud.) Pretty earth-shattering if you think about it. 🌎🤯🤟

What a ride so far this year. Rapid AI advancements are creating an urgent need for organizations worldwide to evolve. Topping the list is the opportunity to work AI into customer support in innovative and safe ways. After all, billions are spent on customer support, and so much time is squandered on poor handling. Those days are over — it’s time to dive in. But what’s the best way to go about it?

Using Botcopy | Google Cloud Partner, top organizations worldwide are creating seamless, accessible, and efficient AI-first help desk experiences. Follow suit with a free trial.

Prefer to discuss this first? No problem: Visit our site and ask our bot to help you set up a meeting with our support or sales team. We’re happy to brainstorm a bespoke path for you and remove any guesswork.

But first, below, let’s briefly look at how you can use Botcopy and Google Cloud stack to dominate the AI revolution. A year from now, everyone’s going to be leveraging AI. Naturally, you don’t want to be left behind. So let’s explore why AI matters.

The Key to Unlocking Better Customer Experiences

Botcopy’s AI-first website messenger for Dialogflow means that users can type in requests in their way of communicating. Then, through natural language understanding, your bot will access a treasure trove of relevant information and convey it in a clear, concise, branded tone.

Having Google’s extra machine-learning capability onboard enhances customer service by reducing requests for live agent help, increasing accessibility, and offering personalized information fast.

Plus, you can deploy a system that uses query data from previous conversations to strengthen your knowledge base and intent-matching capability over time. This learning process means improved end-user satisfaction and allows your organization to optimize resources and reduce operational costs.

All the above has been possible for a while! But with the rise of LLMs and generative AI like GPT4 and Google’s PaLM API, brilliant website chatbots are officially being promoted from a “nice to have” to a “need to have” technology.

While LLM technology may not be ready for big businesses and governments this second, you can bet that safe, secure deployment is just around the corner. So now is the best time to get your ship in order!

The first step is to set up a foundational flow that uses natural language understanding within an AI-powered web chat UI that meets strict criteria and gathers priceless data. Of course, there are many options for web chat, but why go with a one-stop shop when you can have the best of both worlds?

A Powerful Partnership: Botcopy and Google Cloud

Consider that Botcopy is the ONLY company solely dedicated to the web chat UI layer for Google Dialogflow. And Google Dialogflow — as part of the Google Contact Center AI product suite — is arguably the best dialogue management system anywhere. (Combined with Google’s generative AI suite, it’ll reach a whole new level.) I’m presuming you want the best, and Botcopy’s close partnership with Google Cloud ensures you get it.

Botcopy’s native integration enables you to integrate Dialogflow into your enterprise or public sector website seamlessly. As a result, you get a secure, compliant, and user-friendly solution that your in-house team or cloud services provider can quickly deploy and maintain.

Moreover, the feature-rich and personalized front-end experience includes advanced custom functionality, e.g., detecting contextual cues, storing chat history, language preference options, live chat escalations, etc. But one of Botcopy’s most lovable traits is accessibility.

The Importance of ADA Compliance in website help desks.

Down with digital exclusion! Prioritizing ADA compliance is not only mandatory for businesses and government organizations; it’s the right thing to do.

With WCAG 2.1 AA and HIPAA compliance, Botcopy ensures you meet the highest accessibility standards in web-based customer support. This commitment to compliance out of the box makes Botcopy a safe choice and makes life easy for your tech team to adhere to dozens upon dozens of new ADA regulations without breaking a sweat.

Leveraging Data to Drive Improvement

Speaking of sweat, one of the most significant mistakes we see people make is overbuilding their AI solution at the beginning. Kudos for their bravery and willingness to burn the midnight oil on a complex solution out of the gates. But it’s a bad idea!

Instead, start small. When scaling out your solution, take your cues from the data. Using the Botcopy/Google stack, you can easily collect and analyze customer interactions. Tools like Google’s BigQuery, CCAI Insights, and Looker provide valuable insights into behaviors and trends, allowing you to continually refine and enhance your AI solution without worrying about wasted effort.

So you don’t overbuild, let’s break down what an intelligent version one solution includes.

The Three Essential Elements to a v1 Solution.

1. Set up your AI Messenger: Use Dialogflow CX, Botcopy Messenger, and Cloud Functions to create an AI-driven support system that captures user information and facilitates live chat handoffs or ticket generation.
2. Implement live chat handoff or ticketing: Use Botcopy Messenger to route live chat requests or form submissions based on session parameters and Dialogflow fulfillment.
3. Analyze user needs for optimal results: Leverage analytics and reporting tools like Dialogflow CX History, BigQuery, CCAI Insights, and Looker to identify areas for improvement and prioritize AI enhancements.

You’ll be way ahead of the game if you can get that far. And you can! If you feel like it’s too challenging, all you have to do is ask for help. Botcopy and Google are tremendously interested in seeing you succeed with this technology. So don’t hesitate to reach out.

Conclusion

By integrating Botcopy | Google Cloud Partner with Google’s Contact Center AI, businesses and government organizations can revolutionize customer support worldwide. And what a better world that would be.

Again, you reduce costs, improve efficiency, and enhance the overall quality of life for your end users — customers, citizens, and employees — as they navigate their busy lives.

By embracing this cutting-edge AI technology, you stay ahead of the competition and deliver exceptional customer experiences. Everybody wins. So dive in!

Sign up for a free trial of Botcopy.

Or set up a meeting on our enterprise or public sector calendar so we can help you get the ball rolling correctly.

Redefining Global Customer Support: The AI-First Help Desk Revolution was originally published in Botcopy Blog on Medium, where people are continuing the conversation by highlighting and responding to this story.

OKAY, HERE WE GO. Botcopy’s takeaway on Google’s Gen App Builder is that you can combine Google’s generative AI with structured flows, granular control, and fulfillment.

Start your Botcopy free trial if you want to get on the path to adding the pinnacle of Google’s AI breakthroughs to your website, in an accessible, secure, branded way. Stop and imagine what this will do to your enterprise or public sector web UX! And imagine what will happen if you don’t.

This news of Google’s generative AI matters because Dialogflow CX agents will potentially be much more powerful, user-friendly, and easier to build. It reduces the barrier to entry in astonishing ways.

For enterprise and the public sector, our Botcopy web chat UI layer is essential in rounding out your LLM-powered Google CCAI stack for ADA compliance, cloud security, and intelligent front-end interactions — for example, reacting to a website or user behaviors, context-aware responses, personalizing recommendations, and dynamic content changes.

Top three industries that will benefit from Botcopy + Dialogflow CX + Google’s Generative AI

(Partial list)

1. Government and public services: Must ensure accessibility with ADA 2.1 AA compliance and strict security and data privacy standards.
2. Healthcare: Must meet strict regulations like HIPAA in the U.S. demand secure handling of patients’ health info and compliance with privacy standards.
3. Education: Must meet FERPA in the U.S. to protect students’ privacy, meet ADA compliance, and offer custom interactions tailored to educational contexts.

A custom web chat UI for Dialogflow CX is critical for all of the above. While not all small businesses/organizations and hobbyists may need such a stringent web chat UI when tooling around with Gen App Builder, some will. So you’re welcome to fire-up Botcopy on one of our entry-level plans.

Meanwhile, for the more prominent players, a world of futuristic possibilities is erupting into the present — intelligent enterprise and public sector teams have every reason to expect massive success.

To learn more about how to get started on this journey, set up a call with Botcopy. Things are moving quickly. So will we on your behalf.

In addition to being an enterprise SaaS for Dialogflow web chat and live chat, we offer a red-carpet service arm to help you get started.

Start your Botcopy free trial

Schedule a priority public sector or enterprise meeting

Get our free eBook, The Ultimate Contact Center AI Setup

Further reading on how LLMs are only the tip of the iceberg

Google’s Generative AI and Botcopy: A Dynamic Duo in the Making? was originally published in Botcopy Blog on Medium, where people are continuing the conversation by highlighting and responding to this story.

We’ve been playing around with LLM models for a while now. Botcopy’s fascination for how chatbots communicate is a big part of our origin story. Over the past few months, we’ve all seen OpenAI tremendous momentum for the conversational AI space in GPT3 and now GPT4.

As a Google Partner, we’ve been patiently waiting to unveil our thoughts on the new Gen AI technology Google has been working on. While their models have touched several products, such as workspace, maps, and Vertex AI, our particular interest remains within Contact Center AI and chatbots.

Google’s use of Gen AI within Dialogflow will be announced in the coming weeks, and we have several integrations ready for you to test when it is here. For updates, please join our slack community.

Yesterday I had the pleasure of meeting Bard for the first time. In the past, I have challenged LLM models to create stories, posts, tweets, and arguments for me. All of which have been extremely impressive.

Yesterday’s experiment was a bit different. Do LLM models genuinely understand me? I dug up a short story I wrote over five years ago (full story below if you want to read it).

Instead of asking Bard to revise this story, I wanted to know if it understood the moral. So here is Bard’s response:

The moral of the story is that it is important to pay attention to the beauty in the world around us, even when it is fleeting. The gardener in the story takes the time to appreciate her flowers, even though they will only bloom for a short time. The author encourages us to do the same, by taking the time to appreciate the people and things around us that make life beautiful.

The story also reminds us that even though life can be difficult, there is always hope for the future. The gardener comes home to a new bloom every day, a reminder that even after a hard day, there is always something to look forward to.

Overall, the story is a reminder to appreciate the beauty in the world around us and to never give up hope.

In communication, nuanced understanding and an ability to read between the lines is vital. Google’s Bard has some impressive ability at this!

Google’s Dialogflow — the sophisticated Dialogflow management framework Botcopy integrates with — uses an NLU model — a term that now pre-dates the new LLM craze. (NLU stands for Natural Language Understanding.) So while the generative text responses have been fascinating in the past, I was concerned that they might not understand the deeper meaning of a user’s query. After all, it’s crucial to understand the context of a customer’s relationship with your business or their current support needs.

As it turns out, Bard exceeded my expectations and gave me confidence that Google’s Generative AI, in tandem with Dialogflow, will soon be a game changer for customer support.

Moreover, Botcopy will support Google’s CCAI Gen AI integrations and soon render several response types in Botcopy Messenger. Stay tuned, and let me know what you think about Bard’s take on the short story below!

The Gardener & the Rose

Pay attention. Today, distractions are like wildflowers sprouting effortlessly from any medium. We often find ourselves overwhelmed with the fear of the future or peaking from our past. Walking down the street, you are more likely to see the bald spot of a stranger’s head looking down at his phone to avoid a friendly “good afternoon” or headphones shadowing the city’s ambient sounds. These beautiful moments are commonly overlooked and taken advantage of, but if you pay attention, there are hidden messages within their details.

I’ve known Sarah for seven years now. On Wednesday, she would stay at her father’s place, my daily route to work. She was always busy taking care of her garden. I’m not sure if her smile or humming made it so lush, but she loved dedicating time to its beauty.

Our first encounter felt like she and I had known each other for years. That, or she had mistaken me for someone else. She would wave, say good morning, and stop me for small talk. Our interaction as acquaintances, sharing the same Wednesday morning commute, became a unique friendship. I’m sure many people walked past Sarah, blind to her kindness and warmth because of her social differences, allowing led lights and a glass screen to buffer unwanted conversations with a friendly stranger.

I started to notice the relationship between the gardener and the rose. Their moments of fame are quick. The long process of a rose unraveling its peddles and showcasing its true beauty is short-lived. Weather, gravity, children at play, and becoming a centerpiece are continual triumphs the rose faces.

Despite these factors, the gardener continues to dedicate time to its beauty, knowing that the flower will bloom once again. Perhaps different, but once again. While on the other hand, with accomplishments at work, vacations, and high times the gardener has, may also be faint. After a hard day, the gardener comes home to a new bloom. A small but beautiful reminder that tomorrow may not be gloomy.I walked away from Sarah and our conversation with a smile that made my cheeks sore. She might not have known, but the relationship between Sarah and her garden was inspiring. I stopped wearing my headphones to work that day. Instead, I gave horns, gossiping streetwalkers, wind as it cut through my hair, and the saxophone player across the street my attention.

Google’s Bard Understands Me. was originally published in Botcopy Blog on Medium, where people are continuing the conversation by highlighting and responding to this story.

Google Public Sector and Botcopy provide data privacy, security, and ADA 2.1 AA accessibility for government agencies. Google’s new LLM will make building in Dialogflow easier than ever.

This week, Google announced the imminent release of new and improved generative AI tools across their Workspace. Exciting!

But the part that has Botcopy supercharged is the potential to connect conversational AI flows in Dialogflow CX with foundational LLMs — combining granular functionality and limited knowledge bases with larger ones, helping public sector agencies build robust conversational AI solutions in a fraction of the time. So what does all that mean in plain English? 🤔 Read on to find out.

But first, just a heads up – Google’s AI tech suite is rapidly evolving and complex. It has invited testers — among them, Botcopy | Google Cloud Partner. 🎉

Follow us on LinkedIn and subscribe to the Botcopy Blog for updates. If you’re a developer, join Botcopy’s Slack channel for insider news, tech support, and camaraderie with our Botcopy Brigade of power users worldwide. Last, to automatically receive Botcopy email reports, download our CEO Dustin’s free eBook, The Ultimate Contact Center AI Setup.

So you’re probably aware that Google is all about security, privacy, and appropriate messaging and will not rush products out haphazardly.

The public sector wouldn’t have it any other way, so Google Public Sector and your government agency remain a perfect pairing. So let’s take a look at what’s up.

A quick recap on the BYOC model for the public sector

First, regardless of the new AI Google’s introducing, Botcopy remains the most sophisticated web chat UI layer and the one Google recommends. We’ve always embraced the BYOC (bring-your-own-cloud) philosophy, becoming the go-to standard for public sector agencies.

With a BYOC approach, government agencies (and enterprises) have a secure Google Cloud Project that they control entirely, with all the data, billing, and backend functionality handled safely and securely.

Google Cloud Platform is secure and reliable. Netflix, Airbnb, and Tesla are among its users, and numerous local, state, and federal government agencies. Furthermore, with GCP and Botcopy combined, there’s no need to compromise on front-end or back-end excellence; unlike with one-stop-shop solutions, you’ll get the best of both worlds.

Moreover, Google Cloud Platform is the fastest-growing, most innovative, and most wisely cautious cloud provider. They are committed to safety and mitigating risk, as evidenced by their LLM technology’s more controlled and measured roll-out.

Generative AI changes everything.

Prepare to be effortlessly productive within Google’s top apps. They’ll add generative AI to Docs, Gmail, Slides, and more.

But our primary focus at Botcopy is how Generative AI will impact the Dialogflow agent-building process. Developers will connect their Dialogflow agents with foundational LLMs while maintaining control over granular functionality. When that happens, buckle up!

So let’s step back and get on the same page by defining some key concepts.

• Generative AI: AI that can generate new content based on existing data. This tech can help you create verbiage for your bot’s answers or automatically handle an enormous range of user queries that don’t match your pre-programmed answers. It can keep your chatbot’s info up-to-date without manual work. It could even help you to code your backend fulfillment by generating or checking your code.
• Foundational LLM: A pre-trained language model, a great foundation to build onto with your conversational AI flows in Dialogflow CX. Pre-loaded general knowledge, or commonly-used flows, can quickly give your bot a base understanding and abilities.
• Granular functionality: You can adjust every aspect of your bot UX. After all, generative AI is a head start, not a “one-and-done” thing. You’ll want to review the results, customize the conversational AI flow and determine the sort of guardrails you wish to implement. Attention to detail is essential for the public sector; everything has to be accessible, appropriate, and accurate.
• Combining limited knowledge bases with larger ones: Self-explanatory phrase, but you can connect a narrow knowledge base with a more extensive, comprehensive one. Therefore, you can respond to many general user queries while leveraging siloed or private data for the high-value questions specific to your use case.

Google and Botcopy: the ultimate stack for high-traffic government websites.

First, let’s briefly go over the front-end UI: Botcopy. Regardless of what’s happening on the backend, government website chatbots must meet accessibility requirements on the front end. The Botcopy chat UI – out of the box – has all the features to meet those standards. Our messenger and live chat suite meet ADA 2.1 AA (see our Accessibility audit), the standard for government agencies. Our chat window detects browser language preferences and supports 32+ languages so your information and services can be accessible to everyone.

I am proud of our partnership with Botcopy to help high-traffic public sector websites become even more accessible. — Lynn Martin, Vice President, Google Public Sector

Thanks, Lynn!

We value our partnership with Google and work closely with them to ensure the best outcomes. While Botcopy is primarily an enterprise SaaS, we often advise on Dialogflow CX best practices and fundamentals for creating an engaging front-end UX. Here’s my recent video about Botcopy response types and when to use which ones.

Beyond our eye-pleasing UI and flexible, rich-content components, Botcopy’s top-of-funnel features and customizations provide nearly endless possibilities, can detect website and user behaviors, and keep context as the user moves throughout your website. Advanced features include Botcopy’s Window Methods, Window Events, Ref Parameter Detection, JWT authentication, and more. See our documentation for a comprehensive breakdown.

Now, let’s switch gears and talk about your bot’s backend, entirely built on Google Cloud, primarily on Dialogflow CX, but also extends to other vital bot analytics and database management products.

It’s comforting to know that Google CCAI is an omnichannel solution that works with telephony, messaging apps, and Botcopy’s web chat. So you can put your chat experience wherever your users are. At the center of the CCAI well-oiled machine sits Dialogflow CX, the most potent conversational AI flow builder, NLU engine, dialog management system, and integrated fulfillment system. So ultimately, Google Cloud offers everything your government agency will need today and tomorrow concerning the automation of your communication systems.

Start preparing now.

Once Generative AI comes to Dialogflow CX, hold on tight. Building other-worldly intelligent Dialogflow and Botcopy website chatbots will be quite an experience.

Gone are the days when clumsy chatbots were the target of ridicule. Instead, you will quickly create helpful conversational AI solutions, helping citizens and allowing government resources to go to more pressing tasks.

And I can’t emphasize enough that your solution will be more than talk. It will have the power to DO. It will listen and respond adeptly with uncommon intelligence and empathy and execute complex, authenticated, multi-step tasks that previously required human intervention.

Just imagine what this will do to your operations. What a meaningful time to be in your position. Enjoy.

Start this fantastic journey now with a Dialogflow and Botcopy account. Grab a free trial.

Then, start interacting better with citizens on your high-traffic website today. Save millions on contact center expenses, remove support backlogs, reduce call volume, and serve your citizens better instantly.

At the same time, you’ll be positioning yourself to use Google’s generative AI tomorrow because you’ll have all the foundational pieces in place and will have mastered them.

Need help? Don’t hesitate to reach out — we’ll show you how to get started. In addition, our free eBook will help.

You can do it! Please enter a new era with us. Let’s talk it over.

Google’s AI set to streamline the building of Dialogflow and Botcopy website chatbots for govs. was originally published in Botcopy Blog on Medium, where people are continuing the conversation by highlighting and responding to this story.

Custom flexibility meets SaaS convenience — Configure height, width, and placement for a messenger that fits your needs.

At Botcopy | Google Cloud Partner, we’ve continually added features and refinements to our product based on customer feedback for years. (We have an article in Entrepreneur Magazine about our approach to adding new functionality based on demand.)

Botcopy evolved from a simple web chat UI for Dialogflow to a comprehensive product suite with four enterprise and government-grade products and a massive codebase. (The products are Botcopy Portal, Botcopy API, Botcopy Messenger, and our new Botcopy Live Chat.)

Why Botcopy is a Better Solution than Custom Development

Botcopy now has hundreds of features and options, making Botcopy equivalent to or better than a custom solution. Early on, people wondered whether they should buy or build, but those days are over. Botcopy is ADA-compliant, secure, has open endpoints, and has all the customization abilities you need, not to mention all the robust backend functionality and fulfillment on the Dialogflow side and the products in Google Cloud that help with data and analytics, like BigQuery, CCAI Insights, and Looker, to name a few.

But if you think of something you need, let us know. We’ve been fielding feature requests for the past 5+ years, which is why our solution is now better than custom, much easier to set up and maintain, and far more affordable.

Introducing Container Mode

Container mode is just the latest example of how we’re constantly evolving. This new feature makes it extremely easy for developers to fully control the Botcopy web chat window’s height, width, and placement on the page.

To make it easy to get your head around how it works, I’ve prepared a video below. Nothing fancy this time. But I hope it helps you quickly get what it’s all about.

Developers, after you watch, please visit our Botcopy Developer Playground we set up for you on CodePen, so you can start playing with the width and height in CSS. We have an easter egg in there as well (a window method – go find it!)

After that, please grab your Botcopy free trial, set up your Google Dialogflow account. If you enjoy building new things and want to lead in the AI revolution, you’ll definitely enjoy Botcopy and Dialogflow.

(I could say a lot about Dialogflow, I’ve already mentioned the fulfillment, it’s the best NLU framework, omni-channel, and it’s good to own your cloud project on GCP, plus Google’s LLM Bard will likely be baked into it very soon. We’ll keep you posted on that! 😉)

Aside from the fun of invention, diving into Botcopy right now may very well make you the MVP in your department this year; we’re seeing enterprise and public sector teams embrace the Google/Botcopy stack for digital transformation at an accelerating pace, and it’s almost always some pioneering developer like you who acts as the tip of the spear.

Our support team will help you get your bearings depending on which type of developer you are.

Meanwhile, here are some notes on Container mode to go along with the video:

What is Botcopy’s Container mode?

It lets you contain your chat experience to a container size of your choice. First, set an id on your container, and your bot will load within it. Then, adjust CSS to adjust your container’s height, width, and positioning. It’s really that simple.

Remembering to toggle your Window Style to Contained in your Chat Window General Settings is essential.

The only other thing to remember is to add the follow div to your website code:

<div id=”botcopy-chat-container” />

And also, use the following Javascript embed snippet for your web page. This snippet below differs slightly from the normal one generated in your Botcopy portal. It simply includes a data-root container id. Just be sure to add your bot id from your original snippet if you’re copying and pasting this code.

// Botcopy Snippet
// data-rootcontainerid(optional) - specify the id of the container where chat window is contained
<script type="text/javascript"
    id="botcopy-embedder-d7lcfheammjct"
    class="botcopy-embedder-d7lcfheammjct" 
    data-botId="BOT_ID_HERE"
    data-rootcontainerid="botcopy-chat-container" 
>
    var s = document.createElement('script'); 
    s.type = 'text/javascript'; s.async = true; 
    s.src = 'https://widget.botcopy.com/js/injection.js'; 
    document.getElementById('botcopy-embedder-d7lcfheammjct').appendChild(s);
</script>

Why Container Mode?

To unleash your control of the dimensions and placement of your Botcopy messenger on your website to ensure it’s placed in the most optimal location and is easily visible and accessible.

You can size it appropriately to harmonize with all the elements on your page. Based on what type of content the bot is presenting or what your use case is in general, you now have the freedom to serve it up how you want without preset sizing restricting your creative process.

Ultimately, at the enterprise and public sector level, you need the freedom to follow your vision and create, unencumbered by limitations. Now you have it. Enjoy!

Grab a free trial at Botcopy.com

Botcopy’s Container Mode! was originally published in Botcopy Blog on Medium, where people are continuing the conversation by highlighting and responding to this story.

Google Dialogflow combined with Botcopy meets ADA compliance on high-traffic public sector websites.

Finally, something we can all agree on: Digital exclusion sucks. That’s why Google and Botcopy prioritize WCAG 2.1 AA standards to meet ADA compliance.

It can be tedious for government agencies to stay up-to-date to ensure ADA compliance. It’s a near-endless undertaking that demands research, code checking, and testing.

It’s no wonder that time passes, and little gets done. It’s not for lack of trying. On the contrary, governments want their citizens very much — regardless of ability — to have access to necessary info. But, unfortunately, there hasn’t been a straightforward way to achieve this.

Until now. Google Public Sector and Botcopy combined solve the accessibility pain point – and government agencies are loving it!

Excitement’s in the air. The past few months have been busy for government agencies on the hunt for digital transformation: Several US agencies asked Botcopy and Google Public Sector for bids on Contact Center AI solutions that meet ADA compliance.

The roundup includes some of the US’s largest public sector utilities. The top ten most innovative states lead the pack — no surprises there — but some of the late-adopter states seem eager to display some AI prowess and enhance their digital inclusion, which is inspiring, and sorely needed.

(What’s with all the red, white, and blue above? Botcopy is North America-based, and the American Disabilities Act is our focus. But remember that we boost accessibility on five continents: our WCAG 2.1 AA designation aligns with international accessibility guidelines. Grab a Botcopy free trial.)

The need for change and Google’s role explained.

First, many government contact systems are outdated and not ADA compliant, which is, um, (whispers)…not allowed, I think?

There may be some gray area, but either way, outdated systems are a problem waiting to happen. Public sector leaders don’t want a UX that excludes a whole swath of the citizenry. Instead, they want to embrace the rise of AI and serve citizens better.

So, the smart ones have been increasingly seeking out Google Public Sector and exploring Google Cloud’s future-proof AI and analytics framework. Why? Maybe because among the leading cloud companies, Google Cloud is the fastest-growing and offers the best balance of innovation and caution. Government agencies find this blend appealing.

Furthermore, Google CCAI is omnichannel — works with telephony and messaging apps and features Dialogflow, the most potent conversational AI flow builder, NLU engine, dialog management system, integrated fulfillment system, and ties in with the best analytics services and databases. It offers everything your government agency will need today and tomorrow.

(For a deeper dive, check out our free eBook, The Ultimate Contact Center AI Setup. We cover the best way to integrate cloud products like Dialogflow, BigQuery, Insights, Cloud Functions, Looker, and more, with Botcopy Messenger and Botcopy Live Chat, to meet best practices and ensure success.)

Botcopy’s role as a Google partner and our ADA compliance explained.

Suddenly, when you pair Google CCAI with Botcopy, all that personalized depth and brilliance in your Google AI project can be hosted on your website as a rich, custom web chat UI. This web presence matters! Because whereas IVR phone systems are okay for some, a rich content web chat like Botcopy meets a vast amount of accessibility requirements. (See the complete list below.)

And since government agency websites have millions of visitors looking for info and transactions, it makes sense to embed the best contact center AI into these sites to field common queries, authenticate users, eliminate backlogs, and save time and money. If the bot can’t handle a request, it escalates to a live chat agent, and the conversation and the no-match query are analyzed to improve the bot’s future capabilities.

Botcopy’s AI-first website “channel” is a heavy-hitter in solving the ADA compliance dilemma. But, aside from blending voice and visual elements and being navigable with a keyboard, the Botcopy messenger has a slew of ADA-compliant features that come standard.

Before providing the actual list of these features, I want to provide more of the lay of the land around ADA and glimpse how Botcopy solves these challenges for you in one fell swoop.

ADA-compliant website chatbots

Botcopy’s official designation of WCAG 2.1 AA exceeds many public sector requirements, offering government agencies a shelf-life for meeting accessibility well into the future. But to put a finer point on it, Botcopy meets Web Content Accessibility Guidelines or WCAG 2.1 AA. “ADA” is the broader criteria about the accommodations required for all people, and “WCAG” deals with accessible content specifically for website visitors.

So who needs to worry about WCAG standards and ADA compliance? We all do, but some more than others. The main ones are:

• Government agencies
• Federally-funded non-profits
• Public higher education institutions
• Public K-12 schools

The public accommodations below also need to be thinking about WCAG compliance (partial list):

• Inns, hotels, motels
• Restaurants, bars
• Bakeries, groceries
• Banks
• Accountants, law offices
• Healthcare providers
• Public transportation
• Schools
• Social service centers
• Gyms

What are the WCAG standard features? 🤔

Okay, let’s get into the nitty-gritty! Here’s a list of the accessibility features that come standard with your Botcopy web chat UI layer. Click the feature to learn more about it.

Botcopy’s Level A features:

• Non-text Content
• Info and Relationships
• Meaningful Sequence
• Sensory Characteristics
• Use of Color
• Keyboard
• No Keyboard Trap
• Focus Order
• Error Identification
• Labels or Instructions
• Parsing
• Name, Role, Value
• Pointer Cancellation
• Label in Name

Botcopy’s Level AA features:

• Contrast (Minimum)
• Resize Text
• Headings and Labels
• Focus Visible
• Error Suggestion
• Consistent Identification

Botcopy’s Level AA 2.1 features ❤️

• Orientation
• Identify Input Purpose
• Reflow
• Non-text Contrast
• Text Spacing
• Status Messages

All Botcopy subscriptions support all 26 guidelines above. To learn more and download our third-party WCAG 2.1 AA audit report, visit Botcopy’s Accessibility and Compliance page.

A Salute to the Heroes of Innovation.

Laws aside, let me say: I have family members who need this web accessibility — seeing them struggling with their computers and smartphones while trying to deal with companies and organizations breaks my heart. Consider that we’ll probably all need accessibility features, eventually. 😯

The Google Public Sector subsidiary, launched in July 2022, is making life better for everyone. I never tire of mentioning our name in the same breath as theirs. But the real heroes are the public sector employees who choose innovation over complacency. On top of all your day-to-day work, you’re pushing the envelope, proving that American ingenuity isn’t only for the private sector. We salute you and have your back.

Grab your free trial today or set up a call so we can learn more about your needs and how we can help.

To learn how Google and Botcopy help the public sector outside of ADA compliance, check out our recent post: Uniting the States with AI: How Google Public Sector and Botcopy are leading the charge, coast to coast.

Accessibility For All: How Google Public Sector & Botcopy help US government agencies serve… was originally published in Botcopy Blog on Medium, where people are continuing the conversation by highlighting and responding to this story.

Botcopy and Google know that every state has its own unique identity and aspirations, but they all share one thing in common: AI empowers them to reach their goals.

Google Cloud Contact Center AI and Botcopy’s web chat UI and live chat empower cities and states to boost quality of life for citizens and make tax dollars go further.

The primary duty of the public sector is to serve the public. So it’s particularly satisfying to be involved with public sector projects. The COVID-19 pandemic was a wake-up call for the public sector to improve contact center automation. Since then, many states have embarked on innovative projects, and we’ve had the honor to be part of these journeys.

The AI projects, built with Google CCAI and Botcopy’s Google-approved web chat UI layer, vary in scope but tend to have a few fundamentals in common. Read on to learn how Google Public Sector and Botcopy are making a difference throughout the U.S. with public sector chatbots.

(For more information on our public sector case studies don’t hesitate to get in touch.)

Creating a best-in-class contact center AI stack

The goal is to streamline customer service operations and provide a better overall experience for citizens. Below is a top-level glimpse at what you need to know going into one of these projects.

1. Requirements for CCAI set-up for the public sector

• ADA 2.1 AA Compliance: All text-based interaction must comply with the requirements of this particular standard, including the ability of those with visual and hearing impairments to interact with your contact center. Botcopy has achieved the highest level of ADA 2.1 AA compliance.
• Language support: Your public sector contact center AI should support many languages so all citizens can access services. Botcopy now supports 32+ languages so your bot can be welcoming to everyone.
• HIPAA compliance: Public sector health agencies must meet HIPAA compliance standards and ensure that all patient data is kept secure and confidential.
• Encrypted messaging: All messages sent through your public sector contact center AI should be encrypted to ensure the privacy of your citizens.
• Omni-channel: Your public sector contact center AI should be available across multiple channels, including telephony, a website (using Botcopy for the web chat UI layer), and, if applicable, a mobile app. This variety of touch points allows citizens to access services in the way they feel most comfortable.

2. Botcopy’s customizable and seamless web chat UI

For busy public sector agencies and their Google Cloud service partners, Botcopy offers a powerful solution to quickly create and embed custom, branded website chatbot interfaces without any coding experience.

Botcopy integrates with Google Dialogflow, the world’s most robust natural language understanding (NLU) platform. This combination of Botcopy and Dialogflow allows agencies to embed a conversational AI system into their website that can host rich content, e.g., buttons, images, lists, and forms; authenticate users, trigger Dialogflow intents, and even send web hooks to pull up dynamic and personalized data.

Once the basics of the Dialogflow agent and Botcopy bot are in place, Botcopy’s no-code branding tools make it simple to customize the interface with logos, colors, and fonts that match your business.

Furthermore, Botcopy’s advanced front-end features empower your chat window to respond proactively to clicks and scrolls, detect ref parameters, and hold context from page to page, all while communicating seamlessly with Dialogflow’s NLU engine and fulfillment for a genuinely personalized UX from the front to back.

3. Start small with three essential steps:

• Set up AI Messenger: We recommend setting up an AI Messenger using Dialogflow CX, Botcopy Messenger, and Cloud Functions. The AI will capture user info and hand it off to a live agent or generate a support ticket if no agent is available.
• Facilitate live chat handoff or ticketing: The live chat handoff or ticketing form fill will render within the Botcopy Messenger, with live agent groups or form sends assigned based on session parameters and Dialogflow fulfillment, respectively.
• Analyze user needs for optimal results: Analytics, reporting, and fine-tuning are vital for the project’s growth. A common scenario to ensure you’re capturing data from your AI and live chat interactions that can inform enhancements to the AI is to set up BigQuery, CCAI Insights, and Looker to provide data on what AI enhancement to prioritize. Based on user behaviors and trends, augment the solution with conversational design or training data or suggest new intents and flows as needed.

Key takeaway:

Baby steps! With a phase one bot, you can greet users to your website, field basic questions, and escalate as needed, while learning and training your AI for next time to reduce escalations. Use Topic Modeling with Google CCAI Insights — or another analytics methodology of your choice — to justify any new work you do. Start small but intelligently, and grow based on data. Don’t use guesswork and overbuild — that never works out well.

Act now: Harness the power of AI for the public sector now!

The launch of Google Public Sector in July 2022 has illuminated the path for successful AI implementation in public sector agencies around the country. With Google CCAI and Botcopy, government agencies can implement best-in-class AI solutions quickly and efficiently, reducing costs and improving citizens’ quality of life.

In the months ahead, we’re looking forward to Google incorporating LLM technology on the Dialogflow end to make agent creation and response generation even more efficient for designers and developers.

Exciting times! But be sure to get your CCAI ship in order now so that when the time comes, you can use all the great new Google and Botcopy technology coming down the pike.

Even with advancements in language generation, deploying the secure and ADA 2.1 AA compliant Botcopy web chat layer will remain vital for public sector agencies who seek to fulfill their duty to the public.

Botcopy is proud to be a part of this AI movement, along with our friends at Google Public Sector, and we look forward to seeing the positive impact AI can have on the lives of citizens!

To get in the right state of mind for public sector AI success, sign up for a Botcopy free trial today.

Uniting the States with AI: How Google Public Sector and Botcopy are leading the charge, coast to… was originally published in Botcopy Blog on Medium, where people are continuing the conversation by highlighting and responding to this story.