Innovation in urgent care
Featured in the BJGP's new Innovation in Practice section, this report shows how urgent care in an NHS trust transformed from being 'confusing,' 'complex,' and 'difficult to navigate,' to providing valuable additional capacity during peak demand, enabling easy booking, and receiving positive patient feedback. Through neighbourhood-based urgent care led by GP multi-neighbourhood providers, this trust addressed longstanding challenges in urgent care pathways by implementing substantial improvements to the GP out-of-hours service.
