A Taxi Call-Centre. Built by a Taxi Company.

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Available 24/7 | Up To 60% Potential Savings

Why Outsource Your Call-Centre

As an owner of a Taxi company of any size, you understand that you need every advantage possible to compete. So when you have an opportunity to save a great deal of money and time, which can be re-allocated to building your business, you need to do it.

We all know that Outsourced Call-Centres can save you lots of money, and in many cases, valuable time as well. But they have to work for your business.

And if your business is Taxi, this one works for you.

The NexGen Difference

Better Quality for Lesser Currency

Significant Cost Savings

We save our customers between 40 – 60% of your current hourly Operator costs. Furthermore we hire, train and manage operators so you don’t have to spend money, time or aggravation on that !

For our customers this means they can re-invest in growing their business and improving customer and driver satisfaction.

up to

Savings

0 %

High Operator Retention

For our customers this means that you have consistency of service in your business and you can count on good resources as your engagement with NexGen grows.

We hire well

We look for the best people for the job; we are not looking for Taxi people.

Working at NexGen Taxi Outsource is a good job. Whether it is University students putting themselves through school, or people who support a family, we have good people who like working with good people.

We invest in training our people well

Every new employee starts with a three week training program at NexGen’s own Taxi Operator Academy.
Employees are regularly given incremental training at the Academy as our system and capabilities grow, and are always trained on new customer integrations (including Trial Customers) as required.
When an Operator starts with a new Customer, they go to the Academy for several days to understand the Client’s systems, people and geography.

We pay our people well

NexGen employees make far more than the average wage in Pakistan.
We practice gender pay equity.

We treat our people well

We supply them with good equipment and a comfortable environment in a building we own.
We work to make sure that scheduling is fair.
We offer fun ways that they can earn some bonus money.

Well Trained Taxi Operators

For our customers, this means that the people on their account understand well their role as a Taxi Operator for your company.

We do one thing and we do it well

There are companies that target the Taxi industry with a multitude of services, including call-centres.
Not NexGen. We just offer Taxi companies quality outsourced Operator services.

There are Call-Centre companies that serve a multitude of industries.
Not NexGen. We know that other industries are not the same as the Taxi business so we stick to our knitting.

The Taxi Operator Academy

Every new employee starts their NexGen experience at our very own Taxi Operator Academy. This three week program that includes:
- Taxi 101
- Call-Centre 101
- Learning core NexGen technology
- Learning the systems and integration of customers they will be working on
- Shadowing an experienced Operator for a week
- Being shadowed by an experienced Operator for their first week
Every employee receives upgraded training several times a year at the Taxi Operator Academy.
Whether a customer is entirely new to NexGen, or just new to a certain Operator, they go to the Academy to learn all about the systems, integration and geography of this new Client.
And we make this same investment for Trial Client programs.

The NexGen Technology Advantage

What this means for our clients is that their customers will have a better experience, and in turn breeds loyalty which means more rides booked.

We invested to bring a British telecom to Pakistan to install systems

Technicians for Vale Communications, specialists in Taxi and Office technology in the UK, were brought to our Call-Centre location to design and install western systems that would work best for NexGen and our customers.
Vale Communications also monitor and maintain these systems.

Crystal Clear Call Quality

Our call quality delivers a great customer experience which supports loyalty and in turn means you book more rides.
Customers of many organizations can often recognize an Offshore call-centre given the lag, poor sound and other issues. We do not think this will even occur to the customers of our clients.

Almost Zero Dropped Calls

A dreaded result in the Taxi industry!
A lost call is a lost opportunity. And call-centres are supposed to make you money, not lose it.

The NexGen Language Advantage

This matters to our clients because they want their customers to have a strong call experience with minimal friction. So accent is important when it comes to loyalty and increased ride bookings.

NexGen is built for English speaking markets

NexGen is not trying to be all things for all people. Just like we are built for Taxi companies, we are built for English-first markets. That’s it.
This simplifies our staffing and operations immensely.

We hire Pakistanis who have ‘lived English’

Part of hiring the best people for our Operator roles is finding people who have very good command of the English language, with minimal accent. We strategically chose the location of our call-centre because it is in an area where many people raise their children speaking English and is also close to a University. This gives us a large pool of people to hire from for the NexGen call-centre.
In our diverse world, the customers of our clients will not suspect that the Operator is Offshore because all markets have people from all parts of the world
In tandem with our call clarity and other tech advantages, the drivers and other employees of some of our customers do not even recognize that their Operator colleagues are Offshore!

Let’s Talk Taxi

About You

Likely you are reviewing our site because you are a Taxi industry owner or executive. As Taxi people ourselves, we think that we likely know a thing or two about you and your business.

Can we take a few guesses?

You spend a great deal of money on Operators. More than you want.
Despite that, you can’t really pay them much more than minimum wage.
Your Operator retention rate is relatively low because many (not all!) don’t really like their job. High pressure, some angry customers and low pay. And it’s shift work. And there are limited career paths.
You spend too much time and money on recruiting to offset Operator churn.
Beyond being expensive and time consuming , the process of recruiting, hiring and managing people is aggravating. You really do not like that part of your business.

Maybe a few of these points do not reflect your business, but we are fairly certain that several do!

Well, the good news is that you have come to the right place because we have built NexGen Taxi Outsource just for you!

A Taxi Call-Centre. Built by a Taxi Company

We are built and managed by Taxi people who have an existing second generation Taxi company.

Here is what our customers say about NexGen

Many customers do not want people to know that they are outsourcing part or all of their call-centre. So we are not about to tell anyone!

However, we have several customers who are happy to provide references or have conversations with potential clients upon request. Please just click on one of the yellow buttons get a hold of us and we will set up those calls as part of the process.

The operators deal with most of the bookings now, it’s a huge burden off my team in the office. Would definitely recommend outsourcing, it’s seamless.

Neither our drivers or customers have noticed that they are speaking with staff offshore, the operators are backed up by a quality connection.

We get the same work done but pay far less, it’s a great saving for us. Money that we can use to reinvest in our business and which gives us a competititve advantage.

We are proud of our Call-Centre

We own a building with excellent working conditions and state-of-the-art technology. Our space and infrastructure are fully equipped and ready to scale in order to accommodate your business growth.

We are proud of our People.

We are in the people business. We hire, train, and treat our employees with care and respect, resulting in high performance and strong retention. Our Operators are well-educated and speak excellent English with little accent, ensuring an outstanding experience for our clients’ customers.

Free Trial means... Free Trial

At NexGen, we are so confident in our people, technology and service that we are willing to significantly invest in a trial period with any potential new Taxi customer.

Put another way, we invest so you don’t have to.

Here’s what you get:

1 week of free Operator service (6 days, 8 hours/day)
One trained, dedicated Operator
Operator shifts scheduled according to your requirements
QA Reporting via Scorebuddy
CCTV View of Operator at work
All fully funded and managed by NexGen. See below.

We invest to integrate with every trial customer so they don't have to.

We cover the hard costs and personnel expenses needed to set up and execute your trial with NexGen, including purchasing any necessary hardware for our Operator. The process is designed to be virtually seamless for our trial customers. We can even coordinate directly with your software suppliers to ensure smooth integration. This means minimal time and effort on your part.

We invest in the right training for your Free Trial.

Our Training Manager gathers all the required information, after which one of our experienced Operators enters our Taxi Operator Academy for 2–5 days. During this time, they are trained on your systems, your routines, and your geography to ensure a smooth and effective Free Trial period for your business.

We Help YouBook More Rides