Flidget

Flidget is an innovative churn prevention tool designed specifically for SaaS founders and small teams who want to stay ahead of customer retention challenges. Unlike traditional tools that only inform you after churn occurs, Flidget proactively alerts you about potential churn risks before they escalate. By providing each user with a real-time risk score—categorized as Healthy, Risky, or Drifting—Flidget offers plain-English insights into user behavior, such as "last active 9 days ago, never completed onboarding." This allows your team to take immediate action by reaching out to users who may need a nudge before they decide to leave. Additionally, when users do choose to cancel, Flidget simplifies the feedback process with a chat feature that captures the real reason for cancellation, all without redirects or complicated forms. This comprehensive system is designed to help teams effectively manage churn, ensuring that valuable insights and actions are centralized in one easy-to-use dashboard.

Drift Scoring

Flidget's drift scoring system categorizes users into three risk levels: Healthy, Risky, and Drifting. This classification offers clear, actionable insights, helping teams identify who is at risk of churning before they make that decision. Each score comes with a reason in plain English, such as "usage dropping" or "never used key features," empowering your team to prioritize outreach effectively.

Exit Feedback Capture

When a user initiates cancellation, Flidget opens a chat window directly on the cancel page, enabling users to share their reasons in their own words, either via text or voice. This immediate feedback mechanism eliminates the need for dropdown menus and provides genuine insights that are tagged and stored in your dashboard for analysis.

Centralized Dashboard

Flidget consolidates all user data, drift scores, and exit reasons into a single dashboard. This centralization allows you to filter by churn reasons, read feedback transcripts, and initiate win-back campaigns without needing to switch to other tools or spreadsheets, streamlining your retention efforts.

Easy Integration

Setting up Flidget takes just 10 minutes, requiring only a single npm install command. It seamlessly integrates with major billing platforms like Stripe, Paddle, and Lemon Squeezy, or any custom billing setup, ensuring you can get started quickly and easily.

Proactive Customer Engagement

By utilizing drift scoring, teams can identify users who are at risk of churning and proactively engage them before they make a decision to leave. This can involve personalized outreach or tailored messaging that addresses their specific concerns or usage patterns.

Real-Time Feedback Collection

When users decide to cancel, Flidget allows you to collect real-time feedback through a chat interface. This direct communication provides valuable insights into customer dissatisfaction, enabling you to address issues and improve retention strategies.

Streamlined Churn Management

With all relevant data in one place, Flidget simplifies the process of managing churn. Teams can easily access churn reasons, user engagement metrics, and feedback transcripts to analyze trends and develop effective retention strategies, all from a single dashboard.

Win-Back Campaigns

Flidget not only helps you understand why users leave but also allows you to create targeted win-back campaigns by filtering high-intent exits. This capability ensures that your follow-up efforts are informed by actual user feedback, increasing the likelihood of successfully re-engaging former customers.

How does Flidget determine a user's risk score?

Flidget assesses user engagement metrics such as activity frequency and feature usage to classify users into Healthy, Risky, or Drifting categories. Each risk score comes with a specific reason in plain English, allowing your team to understand the context easily.

Can I customize the chat interface that appears on the cancel page?

Flidget offers options for customization to ensure that the chat interface aligns with your branding and user experience. This flexibility helps maintain a seamless experience for users, even during the cancellation process.

What happens to the feedback collected from users?

All feedback collected via the chat interface is tagged and stored in your dashboard. This information can be filtered, analyzed, and used to inform retention strategies and improve your product based on user insights.

Is Flidget suitable for all types of subscription models?

Yes, Flidget is designed to integrate with various billing systems, including Stripe, Paddle, and Lemon Squeezy. It can also be adapted to work with custom billing setups, making it suitable for a wide range of SaaS products and services.