New website FAQs
We have updated our website, members online account and membership database system. As with many IT system upgrades, it hasn’t been an easy task. There is still a lot we want to achieve and is waiting to be delivered. The aim of the upgrade was to improve services for our members and our staff. However, during the process we have encountered some issues that have resulted in delays, and we are working on it as fast as we can to ensure prompt resolution.
In the meantime, we know that you have questions about navigating your way round the new system, so here are answers to some of the common questions we are receiving.
How can I find out when my Membership / Accreditation / Registration is due and how I pay for it?
If you log into the Members’ Area and go to ‘My Membership’ you will see an outline of each, with the next renewal date and the method of payment. Emails will also be sent to you prior to your renewal date.
How can I pay my Membership / Accreditation / Registration if it is due?
Log onto the Members Area, go to ‘My Membership’ and if there is a fee outstanding, make the payment. Please note that the Invoices section only includes those items which have been paid and not those that are outstanding.
My Accreditation / Registration is under the ‘My Membership’ section in the Members Area, is this correct?
This is purely because of how the system refers to the subscriptions for each of the items whether it is Membership, Accreditation or Registrations fees.
How can I get copies of my invoices?
There is a section in the members area called ‘My Invoices’, this currently lists all the invoices you have paid. Unfortunately, the system is not currently set up for you to download these. We are working on it but in the meantime please email membership@babcp.com for copies of any invoices you require, stating the invoice date.
Why have I not received / or is my renewal late for Membership / Accreditation Registration?
There have been delays in issuing renewal notices. If you have not yet received your renewal information, please note that your membership / accreditation / registration status with us will not be affected during this time and no changes will be made to the CBT Register. Members who are due to renew membership from January 2026 onwards, will receive their renewal notifications one month before their renewal date.
I want to rejoin as a member. How can I do this?
You should complete the online application form. Make sure to login with the same email address that you were registered with previously. Reset your password if you need to.
I want to set up or amend the way I pay, how can I do this?
If you wish to set up or amend your current payment method to direct debit, click here to set up your direct debit. If you wish to update your payment method to card payment, from direct debit, please contact membership@babcp.com.
Why is there a delay in replying to emails, or for you to confirm processing of information?
Our staff team has received a high volume of emails over the past few weeks, since the launch of the new system. These are worked through in date order. We are trying to get through them as quickly as possible. If you are waiting on a response to an email, check the information on this page to see if your enquiry is covered here, otherwise we will get back to you as soon as possible. You should receive an auto-response once you have submitted an email, which will give you an indication of time-frames.
I can’t log into my account, what should I do?
Please ensure you are using the email address linked to your BABCP account as your log in name. You can use the ‘forgot password’ link if you don’t know your password. If you are still having issues, please email it@babcp.com
I’m not receiving emails about CPD events or branch and SIG news updates. How do I get these emails?
Email us at communications@babcp.com and we can look into why that is. This may be because you may have unsubscribed from our messaging in the past, but we can normally sort this for you.
How do I know if you have received my email and or documents I have sent?
If you have sent us an email, you will usually receive an automated response back to state it has been received along with the timeline for dealing with enquiries. We process items in date order. As soon as your email is processed, you will receive a follow up email with the relevant details.
How do I access the free webinar recordings previously available?
Our free webinars for members are now available here. Members can log in to their account to view any webinar. These can be saved as a resource in your own account.
How do I know who to send my query to?
You can find our contact details here. This lists our different departments, along with relevant email addresses. Please avoid emailing multiple email addresses. If you are still unsure where to send your query please email babcp@babcp.com
Wellbeing Practitioner Registration
I am a Wellbeing Practitioner and I wish to amend my membership fee as I am on a BABCP Accredited Course, what should I do?
As a Registered Wellbeing Practioner, you already have membership, so you don’t need so do anything to change it, you can do this the next time you renew with the subscription amendment form. You may wish to de-register, more details are available here: De-registration form.
I am a Wellbeing Practitioner and am not currently practicing, what should I do?
If you wish to de-register as a Registered Wellbeing Practitioner, please complete the de-registration form. If you are now training on a BABCP accredited course, you may be eligible for a discounted Membership subscription. You need to have at least three months’ training remaining to be eligible for this discount. To change your membership to the discounted rate, please complete the subscription amendment form. This needs to be emailed to us along with proof of your course, unless your university has informed us already. Please note that the form needs to be received within 30 days of your renewal date for us to transfer you to the discounted rate.
I want to maintain my Wellbeing Practitioner Registration but I am not currently practising. What can I do?
You can submit a leave of absence form which would allow you to maintain your registration status for up to two years. See our Time off and Re-registration information. In addition, you would still be required to complete your annual declaration and make payment.
I no longer want Wellbeing Practitioner Registration. What do I need to do?
You can submit a de-registration form to wellbeing.admin@babcp.com to remove your registration and maintain your BABCP membership only. See our De-registration Policy for full details.
When will my Wellbeing Practitioner Registration application be processed?
There are delays to processing times. Once your registration has been approved, you will receive an email confirmation, and your name will appear on the CBT Register. We apologise for any inconvenience this may have caused and thank you for your continued support and patience.
