{"id":16,"date":"2022-07-26T16:41:29","date_gmt":"2022-07-26T16:41:29","guid":{"rendered":"https:\/\/audifield.com\/?page_id=16"},"modified":"2026-02-19T19:38:12","modified_gmt":"2026-02-20T00:38:12","slug":"a-z-guide","status":"publish","type":"page","link":"https:\/\/audifield.com\/a-z-guide\/","title":{"rendered":"A-Z Guide"},"content":{"rendered":"\n\n\t

\n\t\t\t\tAudi Field A-Z Guide\n\t\t\t<\/h3>\n\t\t\t\n\t\t\t\t\t\t\tContact\n\t\t\t\t\t<\/a>\n\t

Accessible Seating<\/strong><\/h4>\n

Audi Field has accessible seating throughout the stadium. For accessible seating accommodations, please email ticketing@dcunited.com<\/a>, visit ticketmaster.com<\/a>, or stop by the Audi Field Box Office on matchday*<\/p>\n

*On matchdays, the Box Office will open four (4) hours prior to the listed match time, until halftime of the match. The Box Office is not open on non-matchdays.<\/p>\n

Address<\/strong><\/h4>\n

For information about upcoming matches\/events, directions to the stadium or to contact our administrative office, please email us at guestexperience@dcunited.com<\/a>.<\/p>\n

D.C. United<\/p>\n

100 Potomac Ave SW<\/p>\n

Washington, D.C. 20024<\/p>\n

Alcohol Policy<\/strong><\/h4>\n

D.C. United, Audi Field, and Levy Restaurants promote the responsible sale and consumption of alcoholic beverages. Guests should be prepared to show proper identification and proof of age when purchasing alcohol at Audi Field. There is a limit of two drinks per person, per transaction. Acceptable forms of identification are: driver’s license, passport, state issued I.D. card with photo, and military I.D. with photo. All guests are expected and encouraged to drink responsibly. For D.C. United matches, all alcohol sales will stop in the 75th minute of the match, or at the discretion of D.C. United and Audi Field management. Intoxicated guests may be denied entry to the stadium or denied service.<\/p>\nGuests may not leave the venue with alcohol. Alcoholic beverages must be consumed or thrown
\nout before exiting the venue.\n

Plaza area: Guests who purchase alcohol at the fan plaza must stay within plaza grounds. They will not be allowed to go past the fencing with alcohol in hand. All food and beverages purchased in the Fan Plaza will not be allowed into Audi Field.<\/p>\n

Animals<\/strong><\/h4>\n

Service animals or service animals in-training, for guests with disabilities, are welcome at Audi Field. All other animals are prohibited.<\/p>\n

Automated Teller Machines (ATMs)<\/strong><\/h4>\n

Automatic Teller Machines are located on the main concourse by section 138 and 123. There is a reverse ATM located on the concourse next to the Premium entry if you need to convert your cash into a pre-paid card.<\/p>\n

Baby Changing Stations<\/strong><\/h4>\n

Baby changing stations are located inside all of Audi Field’s women’s restrooms and men’s restrooms. Family restrooms are located at sections 103, 114, 123, and 131.<\/p>\n

Bag Policy<\/strong><\/h4>\n

To expedite entry into Audi Field, we strongly encourage fans not to bring bags to the stadium. Designated lanes will be set up for fans with bags and fans without bags. If you must bring a bag to the stadium, please see the important information below.<\/p>\n

No bags larger than 14″ by 14″ by 6″ will be allowed into Audi Field.<\/p>\n

No backpacks will be allowed (“cinch bags” that fit the size restriction will be allowed).<\/p>\n

Other bag types that will NOT be allowed at Audi Field include: coolers, luggage, large purses, or other similar bags that exceed the size restriction.<\/p>\n

Guests can email guestexperience@dcunited.com<\/a>\u00a0with any bag and backpack questions.<\/p>\n

Ball Kids<\/strong><\/h4>\n

D.C. United has a minimum of twelve (12) ball kids for each home game. Their main job is to make sure there is always a ball on the field for the players. Ball kids must be at least fourteen (14) years of age. For more information about how to become a D.C. United Ball Kid, please contact D.C. United\u00a0ticketing@dcunited.com<\/a>\u00a0and ask to be connected to a group sales representative.<\/p>\n

Bicycles<\/strong><\/h4>\n

Bicycles are not permitted within Audi Field. However, D.C. United offers a complimentary bike valet service located at the corner of T Street and 2nd Street SW that will be open until 45 minutes after the game ends. There are also bike racks around the stadium for fans bicycling to the game, and a Capital Bikeshare station near to the Navy Yard Metro Station at the corner of 1st Street SE and K Street.<\/p>\n

Bottles and Cans<\/strong><\/h4>\n

Glass, metal, or plastic containers of any kind are not permitted into Audi Field. D.C. United will notify fans if bottled water will be allowed in advance of a match when a heat advisory is in effect.<\/p>\n

When in a Heat Advisory, we will allow one (1)\u00a0sealed<\/strong>\u00a0bottle of water per person, up to 20 oz.<\/em><\/p>\n

*Heat advisories will be communicated through Audi Field’s social channels, in coordination with the Mayor’s Office.<\/p>\n

Box Office<\/strong><\/h4>\n

On matchdays, the Box Office will open four (4) hours prior to the listed match time, until halftime of the match.<\/p>\n

Cameras and Video Equipment<\/strong><\/h4>\n

Guests are permitted to bring cameras and video equipment into Audi Field, provided they are intended for personal use only. Professional and commercial grade cameras are not allowed in the stadium. Only credentialed media members are permitted to bring cameras with a lens longer than eight (8) inches, monopods, or tripods inside the stadium. Guests are not permitted to obstruct others from viewing the game while taking photographs. Camera bags are not permitted inside Audi Field unless they are compliant with the bag policy.<\/p>\n

Club Shop<\/strong><\/h4>\n

Please visit our\u00a0Audi Field Club Shop<\/a>\u00a0page to ensure hours of operation.<\/p>\n

Concessions<\/strong><\/h4>\n

Levy Restaurants operates the food and beverage services at Audi Field. There are concession stands located throughout the stadium serving a variety of food and beverage, including specialty items inspired by ThinkFoodGroup and Chef Jos\u00e9 Andr\u00e9s. For more detailed information relating to stadium concessions,\u00a0please click here<\/a>.<\/p>\n

Customer Service<\/strong><\/h4>\n

For assistance with any customer service issues, fans can email guestexperience@dcunited.com<\/a>. Our guest experience team is also available throughout the game to assist with any guest-related issues at Guest Services located just inside Gate A. Guest Experience staff can also be found outside the gates of Audi Field, beginning two hours prior to kickoff until 15 minutes after kickoff.<\/p>\n

Disabled Guest Service<\/strong><\/h4>\n

Disabled guests may contact the Guest Experience offices prior to matchday at guestexperience@dcunited.com<\/a>. On matchday, guests may contact a Guest Experience Gate Supervisor upon arrival to the stadium, or stop by Guest Services located just inside Gate A.<\/p>\n

Elevators<\/strong><\/h4>\n

Audi Field provides two elevators at the premium lobby for guests with disabilities or mobility challenges, or guests with small children. These elevators service the east stands, including premium areas. There is also an elevator located inside of the FanDuel Sportsbook, which services suites 27-31 and the Heineken Rooftop bar.<\/p>\n

Emergency Evacuation<\/strong><\/h4>\n

In case of emergency, Audi Field personnel are trained and instructed to help guests evacuate Audi Field in a timely and orderly progression. We ask fans to remain calm and follow any and all instructions from Audi Field personnel, as well as the PA announcer.<\/p>\n

Entering Audi Field<\/strong><\/h4>\n

For the safety of all fans entering Audi Field, guests must pass through a form of metal detection to enter the stadium. Guests who do not wish to walk through a metal detector will have the option of being checked with a handheld metal detector. Guests with bags will have their bags searched, provided they adhere to the bag policy. Guests declining to be searched will be denied access to the stadium.<\/p>\n

Prior to walking through the metal detectors all fans should place cell phones and key rings into the bowls provided or place them into their own bag which will still be subject to search.<\/p>\n

Fans are not required to remove:<\/p>\n