Speechify Reviews 5,487

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional service, highlighting their kindness, patience, and professionalism. The customer service team is frequently mentioned for being incredibly helpful and understanding, making stressful situations much easier for people. Consumers also appreciate the swift response times, with many noting that their issues were resolved quickly and efficiently, often within minutes or hours. The overall user experience is described as positive, with many finding the service beneficial for their studies and daily tasks. While there's some mixed feedback regarding subscriptions, the excellent support often encourages users to consider returning.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team for being... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the responsiveness, helpfulness,... See more

Response time

People report positive experiences with response times. Customers consistently praise the quick and helpful... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the app amazing and... See more

Subscription

Users describe ambiguous interactions with subscription. Many customers praise the helpfulness of support... See more

Based on these reviews

Rated 5 out of 5 stars

I can't speak for anyone else but I worked with Sheila and she was amazing. She got back to me quickly even though it was after normal business hours, she was helpful with finding out why I was having... See more

Rated 5 out of 5 stars

I've happily used Speechify on and off for years. This is the first time I've reached out to customer service for a technical issue. I sent a message to customer service through the Speechify website... See more

Rated 5 out of 5 stars

When I asked to have my subscription cancelled Rohan responded quickly and unequivocally. I will hopefully be able to renew sometime in the future. Amazing app, Some books I prefer to read, but for th... See more

Rated 5 out of 5 stars

I would like to leave a very positive feedback about Sheila from the Speechify support team. She was incredibly kind, patient, and understanding throughout the whole process. Sheila explained everythi... See more

Rated 5 out of 5 stars

Lovella, Thank you for your reply and exceptional customer service. Your compassion has allowed me to continue to progress a bit further. Speechify is a wonderful service and product with a... See more

Rated 3 out of 5 stars

I really appreciate the quick and helpful support I received from Speechify — my issue was fully resolved within just 30 minutes, which was impressive. That said, I found some aspects of the app und... See more

Company replied

Rated 5 out of 5 stars

I have used Speechify for a few months now, and I am very pleased with the app and functions. The customer service team (Dale in particular) has been wonderful. He was very prompt with his response, a... See more

Rated 5 out of 5 stars

Amazing app especially if you are always on the go, driving, or simply an auditory learner. Is has aspects to meet a variety of need, to be honest, it helped me tremendously through my doctorate progr... See more

Rated 5 out of 5 stars

Hi there, The Speechify platform is solid. The reason I discontinued my subscription was due to the fact that I found it a bit difficult to use my Mac/Safari with it. It seemed better suite to u... See more

Rated 5 out of 5 stars

The team at Speechify are quick to respond to queries. Marie handles my request superbly and I have benefited greatly by using Speechify for my masters degree in health economics. It allows for the au... See more

Rated 5 out of 5 stars

To cover large volumes of text, I decided to try Speechify. I am pleased with th quality of voice and natural styled expression of the reader. I had queries about the subscription and Lovella helped m... See more

Rated 5 out of 5 stars

Really happy with the service provided by Dale who refunded me when I realised the product was not what I thought. I will need to wait for redund which takes a bit of time which is a bit annoying, ab... See more

Rated 5 out of 5 stars

Speechify has been amazing! I am currently studying a very text heavy course and had been finding it difficult. Finding Speechify has made such a massive difference! I have been able to get through... See more

Rated 5 out of 5 stars

Specify personnel where absolutely fantastic. They we're professional and understood my predicament. They healed me within 5 minutes. They are fantastic .i will recommend everyone to support them. Y... See more

Rated 1 out of 5 stars

The AI needs a lot of help. It pronounces words incorrectly, pauses in places in shouldn't, and and reads words out of order in sentences. It was highly unnatural and hard to follow if you're not rea... See more

Company replied

Rated 5 out of 5 stars

Speechify has been incredibly helpful in keeping up with my graduate reading heavy coursework. When I had a question about a feature, Kristy from Speechify was helpful and clear with instructions. She... See more

Rated 5 out of 5 stars

I wanted to do a premium trial and was having some difficulty, but customer service was extremely helpful and very timely. Once we got through the initial login and adjustment of price based on a prom... See more

Rated 5 out of 5 stars

While sometimes the navigation can be a bit confusing, its great for reading stuff while multitasking. The support is also very user friendly when it comes to questions. Shout out to Mike in particula... See more

Rated 5 out of 5 stars

The support was quick and easy without going back and forth. This is much appreciated considering I wanted to cancel my subscription, since I didn’t use the it enough. Props to the team! Might come ba... See more

Rated 5 out of 5 stars

Ariel was amazing! She handled my situation quickly and professionally. Because of the professionalism I am definitely coming back in a few months. I love Speechify and this app really helps me do my... See more

Rated 5 out of 5 stars

I had a query with Speechify and sent an e mail with same query. Due to the nature of my work, i didnt have access to my e mails until this afternoon ( 20 hours from original query)and to my great joy... See more

Rated 5 out of 5 stars

I reached out to Speechify support about a subscription issue and Dale took care of it right away. Super friendly communication and everything was explained clearly. My refund got approved quickly and... See more

Rated 5 out of 5 stars

Excellent app and great customer service! Sofia was very helpful and got back to me promptly every time. I used Speechify a lot while working on my Master's degree to listen to the assigned article... See more

Rated 5 out of 5 stars

A great product and company. Very customer focused and incredibly helpful and prompt when I had cause to email them with a query. Novella guided me through my questions in a very professional and frie... See more

Rated 5 out of 5 stars

I just want to say this is a great application and it satisfied all my needs. I had accidentally activated the year membership, I contacted support and was blessed to connect with Fransiska. She was v... See more

Rated 5 out of 5 stars

I’m so grateful that Mike there was so clear with helping me to understand how to get the app working! He helped through 8 emails yesterday and another 6 emails today before I understood the proc... See more

Rated 5 out of 5 stars

I’ve been using Speechify and it has been great—it’s significantly increased the amount of reading I get through. I also want to highlight the excellent service provided by Dale from the support team.... See more

Rated 5 out of 5 stars

Was in contact with Lovella over the refund of a yearly supscription that I accidently forgot to cancel in time. It couldn‘t have been a better experience - Lovella was fast, friendly, got the issue r... See more

Rated 5 out of 5 stars

Maria from Customer Service is very sweet and quick with helping with any questions or issues you may have. In general, Speechify is one of my favorite products ever for school. It really helps me f... See more

Rated 5 out of 5 stars

When I got charged after my free trial ended, the woman I talked to, Maria, was very helpful in giving me a full refund. Very quick responses and helped make a super stressful situation become nothing... See more

Rated 5 out of 5 stars

Speechify helped me get through school when it was hard to focus on reading and helped me get into reading more. I also appreciate the help I got quickly through email for refunds and concerns. Lovell... See more

Rated 5 out of 5 stars

Lovella helped me navigate the web app, which I could not figure out at all, in order to change my subscription from monthly to yearly. Even when I didn’t catch on that she had already canceled my aut... See more

Rated 5 out of 5 stars

Maria was very helpful and kind in me dealing with my registration. A great app if you want to listen to your screenplays being read by famous voices and being commented by podcasters!

Rated 5 out of 5 stars

I was testing the premium version and contacted support, where my agent was Ariel. Ariel was very helpful and answered all my questions in detail. When I did not reply, Ariel followed up the next day... See more

Rated 1 out of 5 stars

The advertising for this app indicates I need do nothing more than photograph a book to be able to start listening to it, as per the chap in the library who does nothing more than this. Imagi... See more

Company replied

Rated 5 out of 5 stars

To say that I didnt want to continue with the subscription in the end, I have been provided with excellent customer service. This is also due to the subscription payment going out of my account. I kin... See more

Rated 5 out of 5 stars

Speechify is of great help for me in coping with the ever growing amount of articles and documents by listening instead of reading. Even emails by the means of an app on the computer. Brilliant expe... See more

Rated 3 out of 5 stars

I really love the concept of this app and service. I was not able to get it to configure with my school account Carmen Canvas across different devices but as soon as I realized I no longer needed the... See more

Company replied

Rated 1 out of 5 stars

I was happy first week, but now really frusyrated once it became frozen very often without internet issues , also changing the voices without my adjustment, and No capability to allow the screen opt... See more

Company replied

Rated 5 out of 5 stars

Christian was so understanding, like thank you king for helping me out so quickly. I didn't have to re-explain myself or fight against Christian, it was all very to point. My goat 🙏

Rated 4 out of 5 stars

Maria was AMAZING and deserves 5 stars. The app was super helpful in a stressful time that I needed help the most. The 4 star because I couldn’t find where the trial was (no in subscription app b... See more

Rated 5 out of 5 stars

Dale was fantastic! Very responsive-he answered my emails quicker than I could respond back! There was a monetary issue and my credit card was reimbursed in 2 days. I am very impressed!!

Rated 5 out of 5 stars

Amazing customer service. Rohan emailed me back within minutes and was able to fulfill all of my requests very quickly, he was kind and helpful. Couldn’t be happier with the customer service and suppo... See more

Rated 5 out of 5 stars

I really love the app! it’s intuitive, useful, and overall a great product. The only issue I encountered was with the annual subscription, which becomes quite expensive when converted to my cou... See more


Company details

  1. Software Company

Written by the company

Speechify is the most used Voice AI assistant for reading, writing, researching, and having fun in the world. Features include text to speech, voice typing, AI podcasts, and talk to Speechify, where Speechify has context on what you're reading. We have both free and premium subscriptions and over 500,000 5-star reviews. You can use our text editor, our Google Chrome Extension, our iOS app, our Mac Desktop app, or our Android app. Speechify users are students, working professionals, and people who like speed-listening. We have over 20 million users. You can also upload any PDF or take photos of pages and have Speechify read them out loud to you. Our Google Chrome extension will read any web page out loud to you. Speechify Premium includes unlimited listening, faster speeds, uploading documents, and downloading MP3s. We also have over 30 lifelike voices, languages, and accents, including Snoop Dogg. Happy listening!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

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Replied to 96% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Good product and Customer Service

Had some issues with the checkout but the CSR, Sofia, was really helpful and quick to respond. Im a software engineer and use the service to read technical documentation and learning material, using Speechify reduces the cognitive load and increases my learning speed.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Sofia Skillful and Super Support!

After being kicked off my school's email I was so worried that I had lost my premium access. Fortunately for me, Sofia was a super star and fixed my problem. Sofia was helpful, supportive, kind and figured things out for me.

I am so grateful to Sofia for her help. I can now go back to using Speechify for my reading. I do Speechify!

5 March 2026
Unprompted review
Rated 5 out of 5 stars

I dealt with Maria

I dealt with Maria, and she deserves five stars for her prompt response. I was also impressed with her politeness and understanding. I had to cancel my subscription as I am an older senior with few needs. I took the one-week trial and found the service/app to be amazing, but then I realized I seldom have a need for such a wonderful service. Maria understood and refunded my money displaying an understanding attitude which I appreciated.03

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Fantastically Useful !!! Love it!

Speechify has been an absolute game-changer for me. As someone with dyslexia, being able to listen to text instead of struggling through it makes a huge difference, and the tool itself works brilliantly. I especially love the different voices — having Snoop Dogg narrate things is both hilarious and surprisingly motivating!

What really stood out, though, was the customer service. Jean in particular was phenomenal — incredibly responsive, kind, and genuinely understanding. It’s rare to feel that level of care from a support team.

A fantastic product backed by truly excellent people. Highly recommend.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

I purchased this app to read for me because of its advertising. They have a wide variety of voices to try out. When I increased the reading speed to 1.3, there was buffering, and entire paragraphs were skipped. Their customer service is excellent! I emailed Spotify with my concern, and Kristy replied almost immediately. She competently handled my problem and issued a refund. Her email was professional and friendly. Thank you to Speechify!

5 March 2026
Unprompted review
Rated 1 out of 5 stars

My "free trial"is a nightmare!

I cannot cancel my account and cannot get a release from the free trial. The pice is only in yearly billing. I thought it was per month. Good product with nefarious business practices.
Thomasina

3 March 2026
Unprompted review
Speechify logo

Reply from Speechify

Hi there, We sincerely apologize for the inconvenience and greatly appreciated your valued feedback. Could you please reach out to me directly on poonam@speechify.com so that I can help you.
Thank you for your understanding!

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