{"id":27293,"date":"2023-04-19T18:33:34","date_gmt":"2023-04-19T13:03:34","guid":{"rendered":"https:\/\/astppbilling.org\/?page_id=27293"},"modified":"2025-01-03T15:29:15","modified_gmt":"2025-01-03T09:59:15","slug":"salesforce-integration","status":"publish","type":"page","link":"https:\/\/astppbilling.org\/salesforce-integration","title":{"rendered":"Salesforce Integration"},"content":{"rendered":"\t\t
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ASTPP Salesforce Integration<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tEnhance your customer relationship management by <\/span>leveraging<\/span> the CTI features<\/br> available in Salesforce through the seamless integration with ASTPP.<\/span><\/span>\u00a0<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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<\/span>Tailored Salesforce Integration<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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ASTPP is a highly flexible telephony platform that supports a wide range of API integrations and solution integrations. It can seamlessly integrate with any software, and the Salesforce integration is one such example. With this integration, users can access CTI features of ASTPP for SIP calling within Salesforce.<\/span><\/span>\u00a0<\/span> <\/span><\/span>\u00a0<\/span><\/p><\/div>

The ASTPP Salesforce integration offers a comprehensive set of communication functionalities within Salesforce, enabling sales, marketing, and customer relationship teams to access necessary information based on context. This integration saves time and enhances productivity, allowing businesses to <\/span>leverage<\/span> inbound and outbound calling features within Salesforce, improve efficiency, <\/span>eliminate<\/span> errors, and increase returns.<\/span><\/span>\u00a0<\/span><\/div>
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Our customers have found ASTPP Salesforce integration to be an excellent tool to empower their teams and improve their <\/span>workflows<\/span>. With this integrated solution, users can enjoy the benefits of an advanced communication system and a robust CRM platform. Our team is always ready to <\/span>provide assistance<\/span> with installation, configuration, and support for the ASTPP Salesforce integration, ensuring that our clients get the best value for their investment.<\/span><\/span>\u00a0<\/span><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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<\/span>Key Features<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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<\/span>CTI Features<\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tGet access to major calling features of ASTPP within <\/span>Zoho<\/span>, in the form of a CTI popup, to enjoy seamless calling.<\/span><\/span>\u00a0<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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<\/span>CDR display in CTI popup<\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tExplore call detail reports of the last 10 calls or last N-number of interactions with your team in the CTI popup<\/span> in <\/span>Zoho<\/span> to gain the required insight.<\/span><\/span>\u00a0<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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<\/span>DTMF support<\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tAccess a complete dial pad within <\/span>Zoho<\/span> to make an outbound call and use other DTMF features to make business communication more effective.<\/span><\/span>\u00a0<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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<\/span>Call management<\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tWithout leaving <\/span>Zoho<\/span> screen agents can manage <\/span>inbound and outbound calls, which makes<\/span> Zoho<\/span> a perfect customer relationship management solution.<\/span><\/span>\u00a0<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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<\/span>Click to call functionality<\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tEnjoy click to call solution features in the <\/span>Zoho<\/span> CRM. <\/span>On<\/span> a mouse click to a lead or contact record, the system will generate an outbound call.<\/span><\/span>\u00a0<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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<\/span>Blind call transfer<\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tTransfer a call to a more skilled agent or manager to increase the success ratio with the blind transfer feature made available in <\/span>Zoho<\/span>.<\/span><\/span>\u00a0<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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<\/span>Attended call transfer<\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tInform the manager or colleague before transferring a call to brief the case with the attended call transfer feature availed within the CRM.<\/span><\/span>\n\n\u00a0<\/span>\n \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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<\/span>Call mute and unmute<\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tEnjoy the flexibility of putting a call on mute while looking for the required information for a client and <\/span>unmute<\/span> the call to discuss further.<\/span><\/span>\u00a0<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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<\/span>Call hold and retrieve<\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tPut a call on hold within <\/span>Zoho<\/span> with a single click to get necessary discussions with other extensions and retrieve the call to keep the customer informed.<\/span><\/span>\u00a0<\/span\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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<\/span>Disposition Box<\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tWhen a caller is converted into a lead or if it is an existing client, add a disposition message to refer to for future interactions.<\/span><\/span>\u00a0<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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<\/span>Sync with SIP Device<\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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On<\/span> a mouse click, synchronize data of users stored in <\/span>the <\/span>Zoho<\/span> CRM with SIP devices of ASTPP<\/span><\/span>.<\/span><\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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<\/span>SIP status update<\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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With the comfort of <\/span>Zoho<\/span>, make changes in the status of SIP devices using the CTI popup window availed of in the CRM.<\/span><\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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<\/span>Related Features<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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ZohoCRM Integration<\/a><\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Augment your customer relationship operations using CTI features within Zoho…<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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WHMCS Integration<\/a><\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Boost your business capabilities by integrating the advanced features of WHMCS…<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

ASTPP Salesforce Integration Enhance your customer relationship management by leveraging the CTI features available in Salesforce through the seamless integration with ASTPP.\u00a0 Get Started Now Tailored Salesforce Integration ASTPP is a highly flexible telephony platform that supports a wide range of API integrations and solution integrations. It can seamlessly integrate with any software, and the […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"_crdt_document":"","inline_featured_image":false,"footnotes":""},"class_list":["post-27293","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nStreamline Your Business with Salesforce Integration<\/title>\n<meta name=\"description\" content=\"The ASTPP Salesforce integration offers a comprehensive set of communication functionalities within Salesforce to saves time and enhances productivity.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/astppbilling.org\/salesforce-integration\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Streamline Your Business with Salesforce Integration\" \/>\n<meta property=\"og:description\" content=\"The ASTPP Salesforce integration offers a comprehensive set of communication functionalities within Salesforce to saves time and enhances productivity.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/astppbilling.org\/salesforce-integration\" \/>\n<meta property=\"og:site_name\" content=\"Open Source VoIP Billing Solution - 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