{"id":24754,"date":"2023-03-07T11:34:43","date_gmt":"2023-03-07T06:04:43","guid":{"rendered":"https:\/\/astppbilling.org\/?page_id=24754"},"modified":"2025-01-03T15:29:08","modified_gmt":"2025-01-03T09:59:08","slug":"zoho-integration","status":"publish","type":"page","link":"https:\/\/astppbilling.org\/zoho-integration","title":{"rendered":"Zoho Integration"},"content":{"rendered":"\t\t
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ASTPP Zoho Integration<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tAugment your customer relationship operations using <\/span>CTI features within <\/span>Zoho<\/span> with ASTPP integration.<\/span><\/span>\u00a0<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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<\/span>Tailored Zoho Integration <\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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ASTPP, being one of the most flexible telephony platforms, supports different API integrations and solution integrations.<\/span> Moreover, it can be easily integrated with any software.<\/span> Zoho<\/span> integration is another <\/span>offering<\/span> now available at the fingertips of the users of <\/span>Zoho<\/span>. Once the integration is <\/span>completed<\/span>, <\/span>CTI features of ASTPP for SIP calling will be available within <\/span>Zoho<\/span> CRM<\/span>.\u00a0<\/span>\u00a0<\/span><\/span>\u00a0<\/span><\/p><\/div>

This integration <\/span>provides<\/span> an <\/span>extensive range of<\/span> useful <\/span>communication <\/span>functionalities in the <\/span>Zoho<\/span> CRM software.<\/span> It will show a <\/span>complete communication details<\/span> within <\/span>Zoho<\/span> to let agents use the required information based on context.<\/span> ASTPP <\/span>Zoho<\/span> integration <\/span>can empower sales, marketing, and customer relationship teams with excellent features that can save their time and improve returns. With an integrated solution, a business can <\/span>leverage<\/span> the <\/span>features of inbound and outbound calling within <\/span>the <\/span>Zoho<\/span> CRM to boost productivity, increase efficiency, avoid mistakes and discrepancies, and increase returns.\u202f<\/span><\/span>\u00a0<\/span><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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<\/span>Key Features <\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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<\/span>CTI Features<\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Get access to major calling features of ASTPP within <\/span>Zoho<\/span>, in the form of a CTI popup, to enjoy seamless calling.<\/span><\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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<\/span>CDR display in CTI popup<\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Explore call detail reports of the last 10 calls or last N-number of interactions with your team in the CTI popup<\/span> in <\/span>Zoho<\/span> to gain the required insight.<\/span><\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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<\/span>DTMF support <\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tAccess a complete dial pad within <\/span>Zoho<\/span> to make an outbound call and use other DTMF features to make business communication more effective.<\/span><\/span>\u00a0<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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<\/span>Call management <\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tWithout leaving <\/span>Zoho<\/span> screen agents can manage <\/span>inbound and outbound calls, which makes<\/span> Zoho<\/span> a perfect customer relationship management solution.<\/span><\/span>\u00a0<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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<\/span>Click to call functionality <\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tEnjoy click to call solution features in the <\/span>Zoho<\/span> CRM. <\/span>On<\/span> a mouse click to a lead or contact record, the system will generate an outbound call.<\/span><\/span>\u00a0<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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<\/span>Blind call transfer <\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tTransfer a call to a more skilled agent or manager to increase the success ratio with the blind transfer feature made available in <\/span>Zoho<\/span>.<\/span><\/span>\u00a0<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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<\/span>Attended call transfer<\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tInform the manager or colleague before transferring a call to brief the case with the attended call transfer feature availed within the CRM.<\/span><\/span>\n\n\u00a0<\/span>\n \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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<\/span>Call mute and unmute<\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tEnjoy the flexibility of putting a call on mute while looking for the required information for a client and <\/span>unmute<\/span> the call to discuss further.<\/span><\/span>\u00a0<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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<\/span>Call hold and retrieve<\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tPut a call on hold within <\/span>Zoho<\/span> with a single click to get necessary discussions with other extensions and retrieve the call to keep the customer informed.<\/span><\/span>\u00a0<\/span\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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<\/span>Disposition Box<\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tWhen a caller is converted into a lead or if it is an existing client, add a disposition message to refer to for future interactions.<\/span><\/span>\u00a0<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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<\/span>Sync with SIP Device<\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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On<\/span> a mouse click, synchronize data of users stored in <\/span>the <\/span>Zoho<\/span> CRM with SIP devices of ASTPP<\/span><\/span>.<\/span><\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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<\/span>SIP status update<\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tWith the comfort of <\/span>Zoho<\/span>, make changes in the status of SIP devices using the CTI popup window availed of in the CRM.<\/span><\/span>\u00a0<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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<\/span>Related Features<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Salesforce Integration\n<\/a><\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Enhance your customer relationship management by leveraging…<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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WHMCS Integration<\/a><\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Boost your business capabilities by integrating the advanced features of WHMCS…<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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ASTPP Zoho Integration Augment your customer relationship operations using CTI features within Zoho with ASTPP integration.\u00a0 Get Started Now Tailored Zoho Integration ASTPP, being one of the most flexible telephony platforms, supports different API integrations and solution integrations. Moreover, it can be easily integrated with any software. Zoho integration is another offering now available at […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"_crdt_document":"","inline_featured_image":false,"footnotes":""},"class_list":["post-24754","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nZOHO CRM Integration with ASTPP | Call Management<\/title>\n<meta name=\"description\" content=\"ASTPP Zoho integration can empower sales, marketing, and customer relationship teams with excellent features that can save their time and improve returns.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/astppbilling.org\/zoho-integration\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ZOHO CRM Integration with ASTPP | Call Management\" \/>\n<meta property=\"og:description\" content=\"ASTPP Zoho integration can empower sales, marketing, and customer relationship teams with excellent features that can save their time and improve returns.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/astppbilling.org\/zoho-integration\" \/>\n<meta property=\"og:site_name\" content=\"Open Source VoIP Billing Solution - 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