Yesterday, before my daughter and I went for drinks and dinner for her birthday, I made a phone call to cancel a mobile phone contract.
I thought it would take no more than 10 minutes, how wrong I was!
I hadn’t used the soon to be deceased number for over 6 months. Incredibly, had forgotten all about it after my daughter had bought me a new phone for my birthday. It was only after I had bothered to actually look at a bank statement (Shame on me) and saw the unfamiliar phone bill that it occurred to me that I was paying for a phone contract that had expired several months previously.
Unsurprisingly, I waited for 10 minutes (Online) before one of those keyboard warriors opened up a chat window. I stupidly thought discussing problems and queries online was the quickest, most efficient mode of communication!!
I was very, very wrong!
I was talking (Typing) to a chap (I think) trying to explain that I wanted to cancel my contract. Eventually, after several attempts, he/she understood.
This is how the ‘Conversation’ went.
Him/her: Can you confirm your name please? I answered.
Him/her: Can you confirm your email please?
Me: Yes of course, but don’t you have it on your system?
Him/her: Yes we do sir, but we just need to confirm you are who you say you are.
Eyes rolling, I typed in the answer.
Him/her: Can you confirm the phone number that we are talking about please sir?
Me: Bloody hell, hang on, I’ve forgotten it. It’s in my address book!
Him/her: No problem sir, take your time.
Me: Cursing trying to find it!
Eventually, I find it and type it in.
Him/her: Thank you sir, that is correct. Can you confirm the answer to your secret question please sir?
Me: What was the question?
Him/her: Your secret question sir, the one you gave when you started the phone contract.
Me: I can’t remember! It’s over 2 years ago. Hang on, bloody hell! Could it be my mother’s maiden name?
Him/her: I can’t tell you that sir, you could be another person sir.
Me: But I’ve already confirmed who I am!
Him/her: Yes sir, but we have to go through these questions because of data protection.
Me: Bloody hell, ok, try Wedgwood.
Him/her: That is incorrect sir.
Me: Bloody hell, is it my first dogs name, Benji?
Him/her: That is incorrect sir.
Me: Steam shooting out of my ears. Bloody hell, is it my grandsons name, Asti?!!
Him/her: That is incorrect sir.
Me: Bloody hell, I don’t know it, I can’t remember it!!!
Him/her: It’s fine sir, don’t worry, the system has locked you out for 30 minutes sir, for security reasons.
Me: What do you mean, don’t worry!! So I’m stuck in a contract for a number I haven’t used for at least 6 months?
Him/her: No problem sir, we just have to wait for 30 minutes so we can try again sir.
Me: Eyes rolling, teeth gritted, head turning purple. I haven’t got 30 minutes , I have a life to live!
Him/her: If you prefer sir, you can take photo ID into your nearest branch and they can help you sir!
Me: Bloody hell, ok thanks for your help!! (Eyes rolling sarcastically)
Him/her: No problem sir, have a nice day.
Clickkkkkkkkkkkkkkkkkkkkk.
I have to admit, I laughed after we had stopped typing (I don’t know why)
Long story short, I took ID to the shop, and 1 hour later I was free from the shackles of an unused, defunct contract.
Never again!!