This Cookie Policy explains how ARP Networks, Inc. (“we,” “us,” or “our”) uses cookies and similar technologies across the entire arpnetworks.com domain, including the main website, the blog at arpnetworks.com/blog, and the customer portal (Phoenix). Please read this policy together with our Privacy Policy.
Cookie Policy
Last Updated: March 28, 2026
What Are Cookies?
Cookies are small text files that a website places on your computer or device when you visit. They are widely used to make websites work or work more efficiently, as well as to provide information to the operators of the site.
Cookies can be categorized in several ways:
- Session cookies — Temporary cookies that exist only for the duration of your browser session. They are automatically deleted when you close your browser.
- Persistent cookies — Cookies that remain on your device for a set period of time after the browser session ends, or until you delete them manually.
- First-party cookies — Cookies set directly by arpnetworks.com when you visit our site.
- Third-party cookies — Cookies set by external services or domains other than arpnetworks.com, typically when those services are embedded on or loaded by our pages.
Cookies We Use
We use only essential cookies that are strictly necessary for the website to function. These cookies do not track your browsing activity across other websites and are not used for marketing or profiling purposes.
| Cookie Name | Purpose | Duration |
|---|---|---|
_portal_phoenix_session |
Session management and security (CSRF protection, flash messages). Essential for the website to function securely. | Session (expires when you close your browser) |
session_id |
Maintains your logged-in session when you authenticate with your account. Encrypted using AES-256-GCM. | 30 days (or until you log out) |
| MFA cookies | Several cryptographically signed cookies are used to support the multi-factor authentication flow, including remembering trusted devices and managing verification state. | Session to 30 days, depending on function |
*_return_to |
Stores the page you were viewing so navigation links can provide “back to” functionality (e.g., returning to a list after viewing a detail page). Contains only URL paths. | 1 hour |
These cookies are classified as “strictly necessary” under GDPR and similar privacy regulations, which means they do not require your explicit consent because they are essential for the website to work properly.
We also use your browser’s localStorage (not a cookie) to store your theme preference (light or dark mode). This data is never transmitted to our servers.
Cookies We Don’t Use
We are committed to respecting your privacy. We do not use any of the following types of cookies:
- Advertising cookies — used to serve targeted ads based on your browsing behavior
- Tracking cookies — used to follow you across websites and build a profile of your activity
- Marketing cookies — used to measure the effectiveness of advertising campaigns
- Social media cookies — used by social networks to track your activity and enable sharing features
- Profiling cookies — used to build a profile of your interests and serve personalized content
Third-Party Services and Analytics
Plausible Analytics (Cookie-less)
We use Plausible Analytics for website analytics. Plausible is a privacy-focused analytics platform that:
- Does not use cookies of any kind
- Does not collect personal data
- Does not track visitors across websites or devices
- Is fully compliant with GDPR, CCPA, and PECR
Disqus (Blog Only)
Our blog at arpnetworks.com/blog uses Disqus for comment sections. Disqus is a third-party service that may set its own cookies when you interact with comment sections on blog posts. These cookies are governed by Disqus’s own privacy policy and are outside our control. If you prefer not to have Disqus cookies set, you can avoid interacting with comment sections on the blog.
Font Awesome (CDN)
We use Font Awesome to serve icon fonts via a content delivery network (CDN). The CDN endpoint used to serve icon assets does not set cookies. Note that the Font Awesome website itself (fontawesome.com) may place cookies if you visit it directly; however, simply using our site does not cause this to occur.
Google Fonts (Blog Only)
Our blog uses Google Fonts for typography. When your browser loads blog pages, font files may be requested from Google’s servers. Google may collect usage data (such as IP address and browser information) when fonts are loaded. This applies only to the blog at arpnetworks.com/blog and not to the main site or customer portal.
How to Manage Cookies
Most web browsers allow you to control cookies through their settings. You can configure your browser to refuse cookies, delete existing cookies, or notify you when cookies are being set. Use the links below to find instructions for your browser:
Please be aware that disabling cookies will affect the functionality of our website. Specifically, if you disable essential cookies:
- You will not be able to stay logged in to the customer portal
- You will not be able to enroll in MFA (multi-factor authentication)
- Security features such as CSRF protection may not function correctly
- Timestamps may display in UTC rather than your local timezone
- Your overall experience will be degraded
Because we only use strictly necessary cookies, we recommend keeping them enabled for the best experience.
Future Cookie Usage
We may introduce additional cookies in the future to support preference settings or functional enhancements. Any new cookies we add will be:
- Documented in this Cookie Policy
- Focused on essential functionality and user experience
- Never used for tracking or advertising purposes
- Compliant with applicable privacy regulations
We will update this policy when new cookies are introduced and will notify you of any significant changes.
Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the “Last Updated” date at the top of this page.
For material changes, we will notify you via email or a prominent notice on our website prior to the change taking effect. Your continued use of arpnetworks.com following the posting of changes constitutes your acceptance of the updated policy.