SMS Terms & Conditions

1. Program Description

LeadMachine SMS Notifications is a service-related messaging program operated by MistaJohn, Inc. that sends automated text messages to users who have opted in through their account settings.

1.1 Message Types

When you opt in to SMS notifications, you may receive the following types of messages:

• New Lead Alerts - Notifications when a new lead is assigned to you
• Lead Status Updates - Updates when leads you're working with change status
• Daily Activity Summaries - Optional daily recap of your CRM activity (if enabled)
• Account Notifications - Important service-related messages about your account

1.2 Message Frequency

Message frequency varies based on your account activity and notification preferences. Typical users receive 1-20 messages per month, but this may vary based on:

• Number of leads assigned to you
• Your notification preferences
• Your team's activity level

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2. How to Opt In

SMS notifications require your explicit consent. You can opt in through the following method:

Important: By enabling SMS notifications, you are providing express written consent to receive automated text messages from LeadMachine at the mobile phone number associated with your account.

View a demonstration of our SMS opt-in process

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3. How to Opt Out

You can stop receiving SMS messages at any time using any of these methods:

After opting out, you will receive a confirmation message and no further SMS messages will be sent unless you opt back in.

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4. Help & Support

For help with SMS notifications:

• Reply HELP to any message for assistance
• Email us at [email protected]
• Visit our support documentation at leadmachine.fyi

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5. Costs & Carrier Information

LeadMachine does not charge for SMS notifications, but your carrier may charge standard messaging rates. SMS notifications are available on all major US carriers including:

• AT&T
• Verizon
• T-Mobile
• Sprint
• And other participating carriers

Carriers are not liable for delayed or undelivered messages.

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6. Privacy & Data

Your phone number and SMS preferences are handled according to our Privacy Policy.

6.1 What We Collect

• Mobile phone number (from your profile)
• SMS opt-in/opt-out status
• Timestamp and IP address of consent
• Notification preferences

6.2 How We Use Your Data

• To send you the SMS notifications you requested
• To process opt-out requests
• To maintain compliance records

6.3 We Do NOT

• Sell or share your phone number with third parties for marketing
• Send messages unrelated to your LeadMachine account
• Share your data with third parties except as needed to deliver messages (Twilio)

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7. Consent Records

When you opt in or opt out of SMS notifications, we record:

• Date and time of your action
• IP address
• Method of consent (account settings)
• Specific preferences selected

These records are maintained for compliance and audit purposes.

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8. Terms Updates

We may update these SMS Terms & Conditions from time to time. If we make material changes, we will notify you by:

• Updating the "Last updated" date on this page
• Sending a notification through the app
• Emailing users with active SMS subscriptions

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9. Contact Information

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10. Summary of Key Points

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These SMS Terms & Conditions are effective as of December 11, 2025 and apply to SMS notifications sent from LeadMachine (operated by MistaJohn, Inc.).

By opting in to SMS notifications, you acknowledge that you have read, understood, and agree to these SMS Terms & Conditions, our Terms of Service, and our Privacy Policy.