{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,5,5]],"date-time":"2026-05-05T05:12:45Z","timestamp":1777957965303,"version":"3.51.4"},"reference-count":16,"publisher":"Institute of Electrical and Electronics Engineers (IEEE)","issue":"3","license":[{"start":{"date-parts":[[2021,5,1]],"date-time":"2021-05-01T00:00:00Z","timestamp":1619827200000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/ieeexplore.ieee.org\/Xplorehelp\/downloads\/license-information\/IEEE.html"},{"start":{"date-parts":[[2021,5,1]],"date-time":"2021-05-01T00:00:00Z","timestamp":1619827200000},"content-version":"stm-asf","delay-in-days":0,"URL":"https:\/\/doi.org\/10.15223\/policy-029"},{"start":{"date-parts":[[2021,5,1]],"date-time":"2021-05-01T00:00:00Z","timestamp":1619827200000},"content-version":"stm-asf","delay-in-days":0,"URL":"https:\/\/doi.org\/10.15223\/policy-037"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["IEEE Internet Comput."],"published-print":{"date-parts":[[2021,5,1]]},"DOI":"10.1109\/mic.2020.3037151","type":"journal-article","created":{"date-parts":[[2020,11,11]],"date-time":"2020-11-11T21:07:42Z","timestamp":1605128862000},"page":"44-51","source":"Crossref","is-referenced-by-count":106,"title":["Chatbots as Conversational Healthcare Services"],"prefix":"10.1109","volume":"25","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-2355-9424","authenticated-orcid":false,"given":"Mladan","family":"Jovanovic","sequence":"first","affiliation":[{"name":"Singidunum University, Belgrade, Serbia"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-1666-2474","authenticated-orcid":false,"given":"Marcos","family":"Baez","sequence":"additional","affiliation":[{"name":"LIRIS - Claude Bernard University Lyon 1, Villeurbanne, France"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-7591-9562","authenticated-orcid":false,"given":"Fabio","family":"Casati","sequence":"additional","affiliation":[{"name":"University of Trento, Trento, Italy"}]}],"member":"263","reference":[{"key":"ref10","doi-asserted-by":"publisher","DOI":"10.1017\/CBO9780511805226"},{"key":"ref11","doi-asserted-by":"publisher","DOI":"10.1145\/3186591"},{"key":"ref12","doi-asserted-by":"publisher","DOI":"10.1145\/3196709.3196735"},{"key":"ref13","doi-asserted-by":"publisher","DOI":"10.1145\/3290605.3300439"},{"key":"ref14","doi-asserted-by":"publisher","DOI":"10.1145\/3290605.3300484"},{"key":"ref15","doi-asserted-by":"publisher","DOI":"10.1109\/ICSCAN.2019.8878713"},{"key":"ref16","doi-asserted-by":"publisher","DOI":"10.1109\/SMARTCOMP.2019.00043"},{"key":"ref4","article-title":"Designing for health chatbots","author":"fadhil","year":"2019"},{"key":"ref3","doi-asserted-by":"publisher","DOI":"10.1109\/MPRV.2019.2922907"},{"key":"ref6","doi-asserted-by":"publisher","DOI":"10.1109\/ACCESS.2019.2954327"},{"key":"ref5","doi-asserted-by":"publisher","DOI":"10.1109\/MIC.2018.2881519"},{"key":"ref8","article-title":"What do we need to build explainable AI systems for the medical domain","author":"holzinger","year":"2017"},{"key":"ref7","doi-asserted-by":"publisher","DOI":"10.1145\/3290605.3300233"},{"key":"ref2","doi-asserted-by":"publisher","DOI":"10.2196\/mental.7785"},{"key":"ref1","doi-asserted-by":"publisher","DOI":"10.1016\/j.eswa.2019.03.054"},{"key":"ref9","doi-asserted-by":"publisher","DOI":"10.1145\/3290605.3300705"}],"container-title":["IEEE Internet Computing"],"original-title":[],"link":[{"URL":"http:\/\/xplorestaging.ieee.org\/ielx7\/4236\/9491626\/09257001.pdf?arnumber=9257001","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,5,10]],"date-time":"2022-05-10T14:51:12Z","timestamp":1652194272000},"score":1,"resource":{"primary":{"URL":"https:\/\/ieeexplore.ieee.org\/document\/9257001\/"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2021,5,1]]},"references-count":16,"journal-issue":{"issue":"3"},"URL":"https:\/\/doi.org\/10.1109\/mic.2020.3037151","relation":{},"ISSN":["1089-7801","1941-0131"],"issn-type":[{"value":"1089-7801","type":"print"},{"value":"1941-0131","type":"electronic"}],"subject":[],"published":{"date-parts":[[2021,5,1]]}}}