Support

Support at Analox is built around clarity, responsiveness, and expertise.

We understand that reliable technical support is critical to keeping your operations running smoothly, which is why our specialists are focused on delivering practical solutions, not just answers.

Helping our customers operate with confidence underpins everything we do. To make getting help straightforward, we’ve brought together a range of support resources and contact routes, so you can quickly find the information or assistance that’s right for you.

EMERGENCY CONTACT ONLY

Please note that this out-of-hours line is for emergencies only.

0800 211 8160 (UK and rest of the world)
(855) 711 4994 (US)

Analox are by your side 24/7/365. In the event of an emergency such as a gas alarm, please call us on the numbers above and one of our out of hours emergency response team will be able to assist you.

I need to contact someone (human support)

The Analox customer support team is available to answer any of your technical questions at [email protected]

UK Phone: +44 (0)1642 711 400
Working hours (8am to 5pm Monday – Thursday, 8am to 3pm Friday)

US Phone: (714) 891 4478
Working hours (8am to 5pm Monday – Thursday, 8am to 3pm Friday)

To help us respond quickly, please include the product name, serial number, and a brief description of the issue where possible.

Our support team will review your request and respond as soon as possible.

For safety-critical issues, please use the emergency contact details above.

I want to fix this myself

For those who want to take a hands-on approach, our video support hub includes walkthroughs for installation, calibration, common fault indicators, and maintenance best practices.

This is a good place to start for installation queries, calibration questions, and non-urgent faults.