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If you had asked me yesterday I would have given this lock 2 stars. Been living with it sorta connecting and auto locking or unlocking one time and then not re-syncing the status in the app for almost a year. Tried perfecting the latch so it was smooth and didn’t catch AT ALL for a good while and that wasn’t the issue. We tried getting a better WiFi signal, disabling all the battery draining features/notifications, calibrating the lock, restarting the app etc. Sometimes it would work a couple times and then resume not syncing on the app. The WiFi connection was strong, the log would note the times we unlocked it manually. Still, I was hung up on the lock to app signal being the cause of our issues and got a august connect adaptor to try and help (plus I read that could help slow the battery drain). Turns out even the 4th gen lock doesn’t allow an external connect device so that was a dead end. Maybe the connect I got is an older model or something but I couldn’t get them to link, it just complained there were no compatible devices at setup). Another clue that this wasn’t the cause should have been that even when using the phone’s Bluetooth signal it wouldn’t update the lock status after the first app unlock. Also when we would unlock from the app the light would start turning green on the lock then end with a red once it unlocked.
Finally found a FAQ doc that said to make sure the notches on the lock adapter were at the vertical position (12/3/6/9 o’clock) when the lock was at it’s ‘default’ position (unlocked). When I swapped out the adaptor to the blue one from the light brown and recalibrated the lock one more time it started working perfectly. No more weird mismatch between the app and lock position even when the WiFi signal was good! Range of motion is much farther when the lock opens now and it has a fancy chirp to show it unlocked correctly. That chirp made me so happy after fighting with the app this long, but it didn’t compare to clicking the app a second time and having it reliably relock immediately.
It felt like it was ‘almost’ working before figuring this issue out so I assumed the app/some buggy firmware was at fault but it was installation error on my part! The rest of the install was so easy. Oh well.
Also, go get the rechargeable 123a batteries for this lock. Saw that tip from someone else and just got two sets to swap between. The disposable batteries drain pretty fast and are expensive.
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From the manufacturer
Control your door from anywhere with your phone.
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Remote access right out of the box
Our smart lock requires no additional hardware to connect to Wi-Fi, so you get full voice and remote access functionality without the fuss.
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New compact design
The August Wi-Fi Smart Lock is 45% smaller than its predecessor, the Smart Lock Pro, and fits into any home’s style.
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Smart Device Control
Your phone (or watch!) is now your key. Lock and unlock your door with a simple tap.
Guest Keys
Grant access to friends, family, or services
Guest access can be limited to a few minutes, hours, or days - recurring or a single occurrence.
Auto-Lock and Unlock
With Auto-Lock and Unlock you’ll never have fumble around for your keys or worry if remembered to lock the door.
Simple, smart, and secure.
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DoorSense
DoorSense allows you to know if your door is open, closed, locked, and unlocked via the Activity Feed.
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Activity Feed + Alerts
See who comes and goes with the Activity Feed. Create smart notifications for when a select person comes home.
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Smart Hubs
Pair the Wi-Fi Smart Lock with Alexa, Google Assistant, Apple HomeKit, and Samsung SmartThings.
Product Videos
Product information
Warranty & Support
Product Warranty: For warranty information about this product, please click here. [PDF ]
Feedback
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Customers say
Customers find the smart lock easy to install and use, with the phone app being particularly user-friendly. The lock receives positive feedback for its quality, with one customer noting it's the best on the market. However, the battery life is poor, with the lock consuming batteries every 3-4 weeks, and connectivity issues are common as the device frequently loses connection. Moreover, the auto-unlock feature works flawlessly for some but fails for others. Additionally, customers consider the lock expensive.
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675 customers mention installation, 567 positive, 108 negative
...nor mechanically literate guy in the world, this was surprisingly easy to install, even the setting up the phone app and linking to my Wi-Fi was easy...Read more
Very useful tool. Very easy to install great for apartment where you can’t change the lock. Love the ability to give temp access or access remotely....Read more
I love it! Easy install and easy set up. It replaces the latch on the inside of the deadbolt. Works great and app is easy to use.Read more
Easy installation , user friendly !! Excellent device , worry free , don’t have to give your key to strangers or even your friends !!Read more
529 customers mention quality, 381 positive, 148 negative
This would have been my second August Lock, Great product and works really well. Great app with many good features. Need your own existing deadbolt....Read more
This is a great lock and it works 100% on iPhone via the August app, but forget about it of you want to use it as an Apple HomeKit device - you will...Read more
...Worst smart lock we’ve ever used.Read more
This is a great smart lock. It works as advertised every time. It unlocks upon arrival and I can lock and unlock remotely.Read more
229 customers mention ease of use, 169 positive, 60 negative
Main deadbolt lock for our retail store, we really like this lock. Easy to use, and the best part is if we drive away from the store and ask "Did...Read more
...App setup and family setup was good and easy - although I would say they need to add a "family" not just a "guest" listing since the kids don't like...Read more
...Ok, cool, it is. What's the problem. Buggy, glitchy, frustrating, expensive.Read more
...I was excited as it was very convenient and cool at first... then I started to get 'warnings' from my APP... my batteries were running low and...Read more
962 customers mention reliability, 468 positive, 494 negative
...The app is just bad, and unreliable. Daily, the app misreports the status of one or more of the locks - often when I’m standing right in front of it....Read more
How small is is but effective. Easy installation instructions. Works great. Like how I can invite other to be able to get in when we aren’t home.Read more
...just after it was one year old and out of warranty it just stopped working. Problems started by dropping the connectivity to the Wi-Fi....Read more
...When all is working it works well! Battery life is quite reasonable and the app (once working) is rock solid - no worries about getting locked out.Read more
429 customers mention auto-unlock, 155 positive, 274 negative
...The biggest disappointment is the Auto Unlock and not being able to lock or unlock my door when I’m away from home, either for guests, or if I want...Read more
...The Auto Lock feature and web integration work pretty good. The Auto Unlock feature, however, doesn't work with the current August app build....Read more
...There's a chance it won't connect to the app at all. The auto unlock doesn't work 75% of the time....Read more
...The only feature in the app which I would like tweaked is the auto-unlock feature, which presently requires you to be a certain amount of distance...Read more
622 customers mention battery life, 119 positive, 503 negative
Good luck, terrible battery life. I replace the batteries every 1.5 months and their not standard sized batteries so they're more expensive.Read more
This product does nothing it says it does and the battery life is terrible. We are not able to give anyone their own access like it says we can....Read more
...It has been nothing but a problem since it was installed. It eats batteries, disconnects from blue tooth and even though the key code was correct it...Read more
Battery life sucks and we manually unlock 99% of the time. Physical install is simple, app install is buggy and works with devices 90% of the time.Read more
546 customers mention connectivity, 162 positive, 384 negative
Drops wifi connection. Either shows Offline or Not Responding with every ecosystem (tested it with HomeKit and Google Home) Known issue with 4th gen....Read more
Too weak to close, keeps losing connection, and doesn’t work well with Apple HomeKit due to weak connectivity....Read more
Great device, easy installation, works with Alexa (lock only for Routines). App has great features. Highly recommend!...Read more
...There is clearly some connectivity issue with this lock based on my experience and so many other reviews....Read more
206 customers mention value for money, 34 positive, 172 negative
...between my phone and Smart Lock had lost.. it really is a waste of money … I am not the only one who has this problems.. you Can find many people...Read more
...Are an odd size that aren’t easy to find in stores and are expensive. $2/battery. Cost $4/month for batteries....Read more
...Simple design. However...it use two CR123 batteries..not cheap..since it is constantly polling the wifi connect...poor design..the batteries last...Read more
...Don't trust the voice command aspect of this lock. All in all not worth the money and I would suggest looking into another smart lock.Read more
Use whichever adaptor that puts the notches at 12/3/6/9 o’clock
If you had asked me yesterday I would have given this lock 2 stars. Been living with it sorta connecting and auto locking or unlocking one time and then not re-syncing the status in the app for almost a year. Tried perfecting the latch so it was smooth and didn’t catch AT ALL for a good while and that wasn’t the issue. We tried getting a better WiFi signal, disabling all the battery draining features/notifications, calibrating the lock, restarting the app etc. Sometimes it would work a couple times and then resume not syncing on the app. The WiFi connection was strong, the log would note the times we unlocked it manually. Still, I was hung up on the lock to app signal being the cause of our issues and got a august connect adaptor to try and help (plus I read that could help slow the battery drain). Turns out even the 4th gen lock doesn’t allow an external connect device so that was a dead end. Maybe the connect I got is an older model or something but I couldn’t get them to link, it just complained there were no compatible devices at setup). Another clue that this wasn’t the cause should have been that even when using the phone’s Bluetooth signal it wouldn’t update the lock status after the first app unlock. Also when we would unlock from the app the light would start turning green on the lock then end with a red once it unlocked. Finally found a FAQ doc that said to make sure the notches on the lock adapter were at the vertical position (12/3/6/9 o’clock) when the lock was at it’s ‘default’ position (unlocked). When I swapped out the adaptor to the blue one from the light brown and recalibrated the lock one more time it started working perfectly. No more weird mismatch between the app and lock position even when the WiFi signal was good! Range of motion is much farther when the lock opens now and it has a fancy chirp to show it unlocked correctly. That chirp made me so happy after fighting with the app this long, but it didn’t compare to clicking the app a second time and having it reliably relock immediately. It felt like it was ‘almost’ working before figuring this issue out so I assumed the app/some buggy firmware was at fault but it was installation error on my part! The rest of the install was so easy. Oh well. Also, go get the rechargeable 123a batteries for this lock. Saw that tip from someone else and just got two sets to swap between. The disposable batteries drain pretty fast and are expensive.
Top reviews from the United States
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- Reviewed in the United States on August 1, 2023Color: Matte BlackStyle: WiFi Smart LockVerified Purchase
If you had asked me yesterday I would have given this lock 2 stars. Been living with it sorta connecting and auto locking or unlocking one time and then not re-syncing the status in the app for almost a year. Tried perfecting the latch so it was smooth and didn’t catch AT ALL for a good while and that wasn’t the issue. We tried getting a better WiFi signal, disabling all the battery draining features/notifications, calibrating the lock, restarting the app etc. Sometimes it would work a couple times and then resume not syncing on the app. The WiFi connection was strong, the log would note the times we unlocked it manually. Still, I was hung up on the lock to app signal being the cause of our issues and got a august connect adaptor to try and help (plus I read that could help slow the battery drain). Turns out even the 4th gen lock doesn’t allow an external connect device so that was a dead end. Maybe the connect I got is an older model or something but I couldn’t get them to link, it just complained there were no compatible devices at setup). Another clue that this wasn’t the cause should have been that even when using the phone’s Bluetooth signal it wouldn’t update the lock status after the first app unlock. Also when we would unlock from the app the light would start turning green on the lock then end with a red once it unlocked.
Use whichever adaptor that puts the notches at 12/3/6/9 o’clock
Reviewed in the United States on August 1, 2023
Finally found a FAQ doc that said to make sure the notches on the lock adapter were at the vertical position (12/3/6/9 o’clock) when the lock was at it’s ‘default’ position (unlocked). When I swapped out the adaptor to the blue one from the light brown and recalibrated the lock one more time it started working perfectly. No more weird mismatch between the app and lock position even when the WiFi signal was good! Range of motion is much farther when the lock opens now and it has a fancy chirp to show it unlocked correctly. That chirp made me so happy after fighting with the app this long, but it didn’t compare to clicking the app a second time and having it reliably relock immediately.
It felt like it was ‘almost’ working before figuring this issue out so I assumed the app/some buggy firmware was at fault but it was installation error on my part! The rest of the install was so easy. Oh well.
Also, go get the rechargeable 123a batteries for this lock. Saw that tip from someone else and just got two sets to swap between. The disposable batteries drain pretty fast and are expensive.
Images in this review
- Reviewed in the United States on May 20, 2024Color: Matte BlackStyle: WiFi Smart LockVerified Purchase
- Reviewed in the United States on February 2, 2021Color: SilverStyle: WiFi Smart LockVerified Purchase
Top reviews from other countries
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Frederico Augusto Cardoso MartinsReviewed in Brazil on April 5, 2024
a fechadura é ótima , Mas tem uma dificuldade para configurar
Color: SilverStyle: WiFi Smart LockVerified Purchase - Csaba ElekesReviewed in Singapore on May 13, 2024
Affordable smart lock, with a twist
Color: Matte BlackStyle: WiFi Smart LockVerified Purchase -
Juan Fájer CruzReviewed in Mexico on May 3, 2021
Excelente producto
Color: Matte BlackStyle: WiFi Smart LockVerified Purchase - Faris AlAliReviewed in the United Arab Emirates on September 3, 2020
August wifi smart door lock
Color: SilverStyle: WiFi Smart LockVerified Purchase - Jacqueline BullenReviewed in Canada on August 13, 2024
A great addition
Color: Matte BlackStyle: WiFi Smart LockVerified Purchase
