There is nothing so useless as doing efficiently that which should not be done at all.
Peter Drucker
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Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe.
- Peter Drucker -
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The honest work of yesterday has lost its social status, its social esteem.
- Peter Drucker