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  • Diary of a Call Centre Agent: (Second Edition)

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Philip Meese
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Diary of a Call Centre Agent: (Second Edition) Kindle Edition

by Philip Meese (Author) Format: Kindle Edition
4.0 out of 5 stars (1)
For sales agent Frank Parry, taking abuse is just part of his daily life. Working for one of the biggest claims management companies in Britain, he spends his days cold-calling strangers to convince them to check whether they were ever mis-sold Payment Protection Insurance (PPI).
He is tasked with making sure that at least thirty customers per month send back their paperwork in order to earn a bonus on top of his basic salary. It also documents the daily abuse, and even threats, that Frank receives from the public merely for doing his job and how he actually feels about it. The company also faces a huge scandal when one of Frank's colleagues takes offence to the abuse he receives from somebody over the phone and takes matters into his own hands in a violent manner.
Frank's recently published diaries show exactly what goes on behind the scenes at one of those PPI companies that the public hate getting calls from. They also show anyone who reads them whether they themselves may be eligible to make a claim before the deadline in August 2019.
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  1. Print length
    316 pages
  2. Language
    English
  3. Accessibility
    Learn more
  4. Publication date
    25 Aug. 2024
  5. File size
    1.1 MB
  6. Page Flip
    Enabled
  7. Word Wise
    Enabled
  8. Enhanced typesetting
    Enabled
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Product details

  • ASIN ‏ : ‎ B0DF7V5RWG
  • Accessibility ‏ : ‎ Learn more
  • Publication date ‏ : ‎ 25 Aug. 2024
  • Language ‏ : ‎ English
  • File size ‏ : ‎ 1.1 MB
  • Screen Reader ‏ : ‎ Supported
  • Enhanced typesetting ‏ : ‎ Enabled
  • X-Ray ‏ : ‎ Not Enabled
  • Word Wise ‏ : ‎ Enabled
  • Print length ‏ : ‎ 316 pages
  • Page Flip ‏ : ‎ Enabled
  • Best Sellers Rank: 1,577,624 in Kindle Store (See Top 100 in Kindle Store)
  • Customer reviews:
    4.0 out of 5 stars (1)

About the author

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Philip Meese

Philip Meese

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Philip Meese was born in Salford in 1980 and has lived in Manchester his entire life, apart from a three-month spell in Turkey when he worked as a holiday rep for Thomas Cook. He started his writing career with articles about football before focusing on becoming a published author.

In May 2019, his debut novel, Diary of a Call Centre Agent, was published by Austin Macauley in both paperback and e-book.

His second novel, The Presence, was released in March 2022 and has received many positive reviews.

In September 2023, he released his third novel, Ivan.

Customer reviews

4 out of 5 stars
1 global rating

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