Terms and Conditions ALL Signature
- DESCRIPTION OF THE LOYALTY PROGRAM CLUB — SUBSCRIPTION MODALITY
The Club is governed by these General Terms and Conditions of Enrollment (the “CGI-Subscription Modality”). Accor reserves the right to change them at any time. The CGI-Subscription Modality is effective as of the date it is posted online on the Website and is deemed to be accepted without reservation by any member joining through the Website after it is posted. The Club’s applicable CGI-Subscription Modality are those in effect on the day of browsing the Website.
ALL Signature may be terminated by Accor at any time, upon prior notice to subscribers 12 (twelve) months in advance, ensuring, until then, all benefits and advantages until the mentioned period.
Accor may modify the text of this instrument, as well as the value of the plans and their respective benefits provided and disclosed on the website www.allsignature.com.br , provided that it informs the members of such modifications at least 30 (thirty) days in advance by email. If the member does not agree with the modifications introduced, he/she may exercise his/her right to terminate his/her subscription, at no additional cost.
2. DEFINITIONS
2.1. Accor. Any of the companies located in Brazil that integrate the hotel system led by the Accor Group, which comprises, among others, the SOFITEL, PULLMAN, MGALLERY, GRAND MERCURE, THE SEBEL, MAMA SHELTER, MERCURE, NOVOTEL, SUITE NOVOTEL, ADAGIO, ADAGIO ACCESS, IBIS, IBIS STYLES, MANTIS, SBE and MOVENPICK hotel brands and that benefits from the expertise of Accor S. A. in hotel operation and management under these brands.
2.2. Accor Group. Accor S.A. and/or any company in which Accor S.A. holds, directly or indirectly, capital and voting rights.
2.3. General Conditions of Subscription. These are the conditions and terms necessary to regulate a person's Membership in the Program, their rights and obligations, all reciprocally considered, as defined, detailed and established below.
2.4. ALL Accor General Conditions of Use. These are the conditions relating to the use of the Program by its Members, as dated November 6, 2019, and their subsequent updates, from time to time, at the discretion of the Accor Group, made available on the website all.accor.com.
2.5. Members. Customers who have accepted the Program General Conditions of Membership.
2.6. Subscribers. Customers who have accepted the General Membership Conditions - Subscription Modality.
2.7. Hotelaria Accor Brasil S.A. Brazilian company controlled by Accor S.A. located in France, responsible for the administration of the Program and the Club.
2.8. Club. The subscription-based loyalty program aimed at strengthening relationships with the customers of Accor Group, as well as accelerating the benefits of members of the ALL Accor Program.
2.9. Reward Points. Points earned by a Member and/or Subscriber, converted into lodging, meals and other services in the hotel network or for redemption of experiences in the ALL program, according to the chosen plan, as defined in the ALL Accor General Terms of Use.
2.10. Status Points. Points earned by a Member and/or Subscriber, which give him/her access to the different statuses of the ALL Accor Program, as defined in the ALL Accor General Terms of Use.
2.11 Status Nights. Qualifying nights credited to a Member’s ALL Accor account that are taken into account solely for the purposes of determining, progressing, maintaining, or downgrading the Member’s Status level within the ALL Accor loyalty programme, in accordance with the programme’s applicable Terms and Conditions.
2.12. Luxe & Lifestyle Hotels. Hotels affiliated to SOFITEL, MGALLERY, JO&JOE, FAIRMONT and other brands that ACCOR considers to be luxe and lifestyle.
2.13. Premium Hotels. Hotels affiliated to PULLMAN, GRAND MERCURE and other brands that ACCOR considers to be premium.
2.14. Midscale Hotels. Hotels affiliated to MERCURE, NOVOTEL, ADAGIO and other brands that ACCOR considers to be midscale.
2.15. Economic Hotels. Hotels affiliated to IBIS, IBIS BUDGET, IBIS STYLES and other brands that ACCOR considers as economic.
3. SUBSCRIPTION CLUB
3.1. Plans
Customers may choose the following plans at the time of joining:
· Essential
· Discover
· Explorer
· Absolute
The plans will have the prices defined and disclosed on the website, each with its respective benefits also disclosed on the website, and according to the definitions below:
3.2. Benefits
3.2.1. Monthly Status Points: credit of points that accelerate the evolution of status at ALL Accor. The Club’s Status points follow the loyalty program rule and are valid until December 31 of the calendar year during which they were accumulated, regardless of the member’s category and subscription plan. Points are only credited if the recurring charge is paid successfully.
3.2.2. Monthly Status Nights: Status Nights are night credits that accelerate a Member's status progression within the ALL Accor loyalty programme. Status Nights are subject to the ALL Accor programme rules and are valid until December 31 of the calendar year in which they are credited, regardless of the Member's status level or subscription plan.
Status Nights will only be credited provided that the recurring subscription payment is successfully processed.
For the Essential plan, the credit corresponds to 1 (one) Status Night every two months of active subscription with approved payment. Should the subscriber cancel the subscription before completing two months, no Status Nights will be credited, and there will be no partial or proportional credit for the period.
The Status Nights benefit became available as of April 9, 2026, and Status Nights will only be credited from this date onwards.
Status Nights awarded to a Member upon subscribing to or renewing an ALL Accor+ or ALL Signature membership, regardless of the number or type of memberships held, are subject to a maximum limit of 30 (thirty) Status Nights, aggregated across all memberships, for the purpose of determining the Member's annual Status Nights balance.
This limitation does not apply to Status Nights earned through eligible stays, qualifying spend, or other qualifying activities, in accordance with the ALL Accor programme rules.
3.2.2. Monthly Reward Points: credit of points that can be converted into lodging, meals and other services in the hotel chain or for redemption of experiences in the ALL Accor program. Points are only credited if the recurring charge is paid successfully.
3.2.3. Reward Points Bonus: every four months paid, the subscriber receives double the Reward points monthly credited by the Club, according to the number of points of each plan. Points are only credited if the recurring charge is paid successfully.
3.2.4. Points that do not expire: Reward points do not expire while your Club membership is in effect.
3.2.5. Free transfer to family and friends: Reward points can be transferred to other ALL accounts free of charge within the annual limit of 30 transfers and 15 different beneficiaries, from the 4th month of subscription. Transfer rules are available in item 3.4. The benefit can only be used while the subscription is active.
3.2.6. Partner transfer bonus: when transferring from partners (Smiles, Azul Fidelidade, LatamPass, Livelo, BRB and Esfera), the subscriber earns a 10% bonus in Reward points. This bonus is cumulative with other offers and promotions that may be announced. The ALL Signature transfer bonus is credited at the same time as the points transferred from the partner, with a specific reference, and not together with the bonus from other promotions.
3.2.7. ALL Accor Gift Status: Annual benefit available within the 12-month subscription to the Absolute plan. This benefit can be redeemed after 4 months of active subscription and is linked to the subscriber's category in the ALL Accor program, without replacing or accumulating with the benefits already offered by the higher ALL Accor categories. With the Club, a subscriber in Gold status and Platinum status is entitled to gift one Silver status; a subscriber in Diamond status is entitled to gift one Gold status. The benefit can only be used while the subscription is active and the gifted status will be valid for 365 days.
3.2.8. Early Access to Limitless Experiences: Specific batches with early redemption for Elite Experiences (entertainment-related experiences such as concerts and other events that can be redeemed with Reward points) are made available. The customer will receive an email communication about the early redemption batch, including instructions on how to redeem it — receipt of the communication does not guarantee redemption. The benefit may only be used while the subscription is active.
Valid from 01/01/2026: Redemption rule for Limitless Experiences related to high-end events valued at 50,000 Reward points or more (such as Formula 1, Carnival, and others): events within this point range are made available exclusively or with priority to Diamond and Platinum members.
All other packages within this category are offered through auctions on the Limitless Experiences website, open to all members of the program. If there are remaining spots, redemptions may be made available, at the discretion of the organizer, to ALL Signature customers and to other ALL Accor categories, with no guarantee of availability.
Events valued at up to 49,999 Reward points are made available in advance to ALL Signature subscribers on the Experiences Hub and, subsequently, to all ALL Accor members on the Limitless Experiences website.
Please see the full terms and conditions in Annex II at the end of this document.
3.2.9. Access to exclusive Dream Stay: Dream Stay are daily stays at hotels that, in addition to lodging, include dining experiences such as dinner, picnic, among others. Some of these Dream Stays will be available only to subscribers. The benefit can only be used while the subscription is active. The use of Dream Stay experiences will not generate points.
3.2.10. Access to Pullman Guarulhos Executive Lounge: beneficiary subscribers will be able to enjoy the comfort and refreshments of the Executive Lounge at the Pullman Guarulhos hotel and count on the transfer service to GRU airport. To use this benefit, it is necessary to request it by scheduling an appointment on the platform. The club guarantees, per year, 5 accesses to the lounge with the right to one adult companion and three children up to 6 years old. Appointments must be requested three days in advance.
Please see the full terms and conditions in Annex III at the end of this document.
3.2.11. Absolute Experiences: subscribers who benefit from this offer will be able to enjoy experiences inside and outside our hotels, depending on their interests and availability on the platform: https://www.allsignature.com.br/experiencias-absolute. Every 4 months it is possible to schedule a new experience, according to the levels released on the scheduling platform. The customer may schedule experiences of a level equal to or lower than that available in their account, and usage will be counted normally. With the release of level 3 experiences, the customer will be able to redeem experiences of levels 1, 2 and 3; with the release of level 2 experiences, they will be able to redeem experiences of levels 1 and 2. Usage will be counted after the redemption and confirmation of the experience, regardless of the level chosen. The experiences can be individual, with a companion or with family, following the specificity of each experience, but the Club’s main subscriber must always participate, and it is not possible to outsource it to someone else. The benefit can only be used while the subscription is active. The use of Absolute Experiences will not generate points.
Please see the full terms and conditions in Annex I at the end of this document.
Benefits may be subject to changes, which will be available on the website.
3.2.12. Access to streaming services and apps under the Explorer and Absolute plans: subscribers of the Explorer and Absolute plans shall be entitled, as part of their subscription, to access one (1) of the available applications or streaming services. To enjoy this benefit, the subscription must be active and all payments must be duly settled.
Access is for the exclusive use of the subscription holder, and sharing or assignment to third parties is strictly prohibited. The use of this benefit shall neither consume points nor generate point accumulation. This benefit shall only be valid for subscriptions linked to Brazilian mobile phone numbers — the subscriber must hold a valid mobile number with Brazil’s international dialing code (+55). Subscriptions linked to numbers that do not meet this requirement shall not be eligible for the activation of streaming and application benefits.
The selected application may be changed as of the 1st day of each month, with such change limited to one (1) application per month.
Please refer to the full terms and conditions set forth in Annex IV at the end of this document.
3.3. Point Credit Procedure
3.3.1. The crediting of club points – both Status and Reward – is automatic, via the system, and may take up to 5 (five) calendar days from the payment date. Points are credited monthly, regardless of the payment method (monthly, quarterly or annual). The Reward points bonus is also automatically credited every four months. In addition to the Club, the subscriber can accumulate both Status and Reward points according to the ALL Accor program rules.
3.3.2 The conditions relating to the Program Points Scoring, Conversion and Redemption System are described in the ALL Accor, available on the website https://all.accor.com/br-pt
3.3.3. Any complaint regarding an error or omission by Accor relating to the registration and crediting of points to the Subscriber must be reported for resolution.
3.4. Point Transfer Procedure
3.4.1. Subscribers to the plans that contemplate such benefits may transfer their Reward points to any active ALL ACCOR member (hereinafter “Beneficiary(ies)”), with an annual limit of 30 transfers.
3.4.2. To do so, the subscriber must contact customer service to indicate the identity of the Beneficiary, validate the number of points to be transferred and, if necessary, provide his/her telephone number and email address to receive a validation code.
The subscriber must provide the validation code he/she received by SMS and email to each Beneficiary and for any transfer over 20 000 points.
3.4.3. It is limited to 15 Beneficiaries per year, who need to be registered via customer service.
3.4.4. The Participant and Beneficiary must each have an active ALL Accor account, which means that said account must not be in a Suspension Period (as defined in the general conditions of the ALL Accor program), terminated or purged.
3.4.5. The subscriber has a period of 5 business days from the transfer date to exercise his/her right to terminate the transfer of points, without reason or penalty, on the condition that the totality of the ALL Accor points transferred may be deducted from the Beneficiary’s account. After this 5-day period, the points transfer may not be canceled.
3.4.6. The transferred points do not allow the ALL Accor member to access a higher status. The transferred points have the same point validity conditions as the beneficiary's Reward points.
3.4.7. This benefit can be used after 4 months of subscription to plans covered by this benefit.
3.5. Payment of subscription
3.5.1. For the ALL Signature Club, the subscriber will pay the value according to the plan and modality chosen.
3.5.2. At the time of joining, the subscriber will be charged the amount of the first installment for activation of membership in the ALL Signature.
3.5.3. The subscription payment is by credit card and the renewal will automatically be made if the subscriber does not request cancellation of the ALL Signature subscription. The available frequency options are: (i) Monthly recurring: in this modality, the credit card will be debited monthly for the respective monthly fee and plan chosen by the subscriber;
(ii) Quarterly in advance: in this modality, the credit card will be debited every three months for the respective quarterly fee and plan chosen by the subscriber; (iii) Quarterly in installments: in this modality, the total subscription amount will be debited in monthly installments, over a period of up to 3 months — corresponding to the duration of the quarterly plan —, according to the number of installments and the plan chosen by the subscriber.
(iv) Annual in advance: in this modality, the credit card will be debited annually for the respective annual fee and plan chosen by the subscriber. (v) Annual installment: in this modality, the total subscription amount will be debited in monthly installments, over a period of up to 12 months — corresponding to the duration of the annual plan —, according to the number of installments and the plan chosen by the subscriber.
3.5.4. For subscriptions made after the 28th of any month, the renewal date and points credit will be automatically adjusted to the last day of the following month, and may vary between the 28th and 31st, depending on the calendar.
Examples: a monthly subscription made on February 28th will be renewed and points credited on March 31st. Similarly, a subscription made on May 31st will be renewed and points credited on June 30th.
3.5.5. According to article 49 of the Protection Code, a subscriber may withdraw from this instrument within 7 (seven) days from the date of joining the ALL Signature or requesting a change of plan. If this right of withdrawal is exercised by the Subscriber, any amounts paid, for any reason, during the cooling-off period, will be refunded and the points credited by the Club will be reversed. For renewal payments, the Law of Regret does not apply.
3.5.6. The right of regret for cancellation and refund is only eligible for subscribers who have not exercised the benefits granted by the Club.
3.5.7. From the refund request made through the system, the refund may be completed within up to 60 (sixty) days, which may correspond to the period of up to two invoices for the credit to be made to the subscriber's card.
3.5.8. If there is a problem with payment when renewing the subscription, the billing rule provides four more attempts: 5 (five) days later, 10 (ten) days later, 15 (fifteen) days later and 20 (twenty) days after the original date. The subscriber is notified by email of attempts and WhatsApp if they have an active number. During this period, the credit of points is pending. If the situation is not regularized until the last attempt, the Club subscription is canceled, and a new subscription will be necessary to obtain the benefits again. The billing rule deadline must be respected without trying to advance a payment.
3.5.9. The plan renewal (and payment) date cannot be changed.
3.5.10. For requests to cancel the ALL Signature subscription, the subscriber may use the account settings or contact the specific channel for this purpose [customercare@accor.com]. The options are: immediate cancellation and cancellation requested at the end of the period, in which cancellation is scheduled for the day before the next payment renewal.
3.5.11. In General Conditions of Membership, the Subscriber may terminate their relationship with the Club at any time. However, if membership is part of a promotional offer, there may be a grace period attached.
3.5.12. In cases of chargeback, the subscription is canceled immediately and the points are reversed. If points have been used, the ALL Accor account may be suspended.
3.5.13. Once a subscription is canceled, it is not possible to recover the benefits granted when subscribing again.
3.6. Change of plans
3.6.1. The subscriber is allowed to change the plan and frequency if it is in their interest.
3.6.2. In cases of plan upgrades, that is, selecting a plan above the current one, the subscriber will be charged the difference in value between plans at the time of the change and the difference in points will be credited. The renewal date remains the subscription date and does not change with a change of plan.
3.6.3. In cases of plan downgrade, that is, selecting a plan below the current one, the change will be processed at the next scheduled recurrence, with the charge amount and points credit corresponding to the new plan.
3.6.4. In the event of a plan change, the calculation of the Reward points bonus takes into account the number of months in each plan within the four-month period, with the bonus being proportional to the period in which the Subscriber remained in each of the plans.
3.6.5. In case of frequency change when the current plan is quarterly and annual, the Subscriber must request it in advance before the renewal date of their plan.
4. GENERAL CONDITIONS
4.1. Subscription. Membership will be via the Club website, at any time.
4.1.1. Membership in the Club must be unique and exclusive to each individual, and the ALL Accor loyalty program does not allow more than one account per member. In the event of excess subscriptions, these may be canceled without affecting the accumulation of benefits between accounts.
4.1.2. Duration. The Subscriber's Membership in the Club will continue as long as payments for the contracted period are approved.
4.2. Communication. Unless otherwise provided for in this document, any
communications, notifications or notices relating to these General Membership Conditions and/or the Program, herein discussed, must be made in writing and addressed as follows:
If to Accor: send an email to [customercare@accor.com]
4.3. Default and Termination. Violation of any of the provisions
of these General Membership Conditions and/or improper and/or inadequate use of the Club by any of the parties, their employees, agents, among others, and failure to comply with the ALL Accor Commitment Term will be subject to notification from the innocent party to the violating party, with a deadline of no less than 30 (thirty) days to remedy said violation.
4.4. Applicable Law. Accor and the Owner expressly agree that these General Conditions of Subscription will be interpreted in accordance with the laws of Brazil.
4.5. Dispute Resolution: After informing Accor’s Customer Service to try to resolve the dispute amicably, and in case of a negative response or no response within sixty (60) days from the information, the subscriber may resort to the mediation procedure provided for in the ALL Accor General Conditions of Use.
4.6 Changes to the Terms: Accor reserves the right to change, suspend or terminate this benefit at any time, with up to 30 days' notice, whenever possible. Changes to the terms will be communicated via email and/or official website.
4.7 Limitation of Liability: Accor is not responsible for:
1. Unavailability of experiences for reasons beyond its control;
2. Cancellations caused by weather, operational factors or force majeure;
3. Indirect damages, loss of profits or any civil liability resulting from the use of the experiences.
4. Acts of God or force majeure (pandemics, natural disasters, strikes, among others) exempt both parties from liability for unfulfilled obligations, while they are in force.
4.8 Customer Service Channel: Questions and requests should be directed to the official customer service channel: customercare@accor.com
* Last update: May/2026
TO CONSULT THE TERMS AND CONDITIONS IN ENGLISH, CLICK HERE
Annex I:
TERMS AND CONDITIONS OF ABSOLUTE EXPERIENCES FOR ALL SIGNATURE SUBSCRIBERS
1. Benefit Exclusivity
Absolute Experiences are an exclusive benefit for Absolute plan subscribers. Use of the benefit is subject to maintaining an active subscription and paying in full.
2. Eligibility Criteria
For subscribers to be eligible for the benefit, they must:
· Have an active Absolute plan at the time of scheduling the experience;
· Have completed at least 4 months of subscription to the Absolute plan;
· Have paid up to date at the time of requesting the experience;
· Have accepted the Terms & Conditions of ALL Signature and these experiences.
3. Availability of Experiences
Subscribers may enjoy Absolute Experiences at Accor hotel units or at partner establishments, depending on their interest and the availability shown on the platform:
https://www.allsignature.com.br/experiencias-absolute.
4. Experience Categories
Every four (4) months of subscription, the subscriber may schedule a new experience, according to the levels available on the scheduling platform, observing the following progression:
(i) Level 1: after 4 months of continuous subscription;
(ii) Level 2: after 8 months of continuous subscription;
(iii) Level 3: after 12 months of continuous subscription.
Release, Validity and Expiration of Experiences
Once released, experiences will remain available for use for a period of up to one (1) year, counting from the date of their respective release, regardless of new subsequent releases.
After this validity period, if the experience has not been used, it will automatically expire and the member will lose the right to schedule it, with no possibility of reactivation or compensation.
5. Use of Experiences
The subscriber may schedule experiences of a level equal to or lower than that available in their account, with the respective use being counted normally, regardless of the level chosen, following the rule:
(i) With the release of Level 3, the subscriber may schedule an experience of Levels 1, 2 or 3;
(ii) With the release of Level 2, the subscriber may schedule an experience of Levels 1 or 2;
(iii) With the release of Level 1, the subscriber may schedule an experience of this level.
6. Usage will be counted after the booking request and confirmation of the experience by the hotel. Experiences may be individual, include companions or family members, as specified in each experience available.
7. The use of Absolute Experiences will not generate points.
The subscription holder must participate, and the transfer, sale or assignment to third parties is prohibited. The use of the benefit will always be subject to an active and regular subscription.
8. Scheduling Procedure
Scheduling for Absolute Experiences must be done exclusively through the official platform: https://www.allsignature.com.br/experiencias-absolute.
Requests made by any other means will not be considered.
9. Scheduling Confirmation
Scheduling confirmation is subject to:
(i) availability of the experience at the hotel or partner;
(ii) validation of subscription payment; and
(iii) full compliance with the conditions set forth in these Terms.
10. Confirmation emails will be sent to the subscriber, in the order in which requests are received, within a period of up to five (5) business days.
11. Cancellation and Withdrawal Policy
In the event of withdrawal, the subscriber may cancel the scheduling, with the experience returned for later use, provided that:
(i) the request is made within seven (7) calendar days after scheduling, in accordance with Art. 49 of the Consumer Defense Code; and
(ii) it does not exceed the limit of seventy-two (72) hours in advance of the date initially scheduled for use of the experience.
If the withdrawal does not meet the above criteria, the experience will be considered as used, and no refund, return or subsequent reuse by the subscriber will be possible.
12. Cancellation Request
Cancellation must be requested exclusively through the Absolute Experiences platform: https://www.allsignature.com.br/experiencias-absolute, in the specific experience section, or via email: customercare@accor.com.
13. Non-transferability and Prohibition of Commercialization
The right to use Absolute Experiences is personal and non-transferable, and the presence of the subscriber is essential to enjoy the benefit. The commercialization, assignment or transfer of the experiences to third parties is expressly prohibited. Failure to comply with this provision may result in the application of applicable penalties, in accordance with Accor's criteria.
14. Use of the Member's Image
§ The Member authorizes, free of charge, the company HOTELARIA ACCOR BRASIL S.A., to use his/her image, directly or not, in whole or in part, and exclusively, as it was captured or not, for all purposes, particularly for advertising, commercial and/or event purposes. The rights granted over the image include the right to reproduce and communicate it to the public in any medium, book, newspaper, periodical, flyer, brochure, catalog, guide, diary, display, game, postcard, photocopy, microfiche, microfilm, in any form of electronic, digital or video edition, on CD-Rom, CD-I, photo CD, DVD, Internet, Intranet, cell phone, for any form of broadcasting such as cinema, hertzian television, satellite, cable operator, digital terrestrial TV, as well as, in general, in any other medium or process that exists or may exist in the future.
§ This authorization also applies to the adaptation, integration and broadcasting of the image, in whole or in part, in any audiovisual or multimedia work.
§ The Member also consents to his/her image being associated with a text or comment, provided that these do not present a degrading, defamatory, offensive or, in general, devaluing or pejorative nature. This authorization will be valid for an indefinite period, and the exploration and use of the rights referred to in this instrument may be carried out directly by ACCOR and/or by any company for which the company deems it useful or to which it assigns the benefit of this authorization.
15. ALL experiences take place in an exclusive area reserved for our valued subscribers. ALL Accor strongly rejects any form of discriminatory behavior, whether in relation to gender (gender identity and expression), sexual orientation, disability, physical appearance, race, age, origin or religion. Under no circumstances will the harassment of participants at our events be tolerated. Inappropriate behavior due to excessive consumption of drinks and/or other substances that alter a person's perception and behavior, and which may cause discomfort to other event participants, may result in a warning or even an invitation to leave the venue, without the right to a refund of the points redeemed for the experience. If you feel harassed, uncomfortable or notice someone in such a situation, or if you have any concerns related to this topic, do not hesitate to contact our responsible team, who will be present at the event duly identified and ready to take the necessary measures.
16. Changes to Terms
Accor reserves the right to change, suspend or terminate this benefit at any time, with up to 30 days' notice, whenever possible. Changes to the terms will be communicated via email and/or official website.
17. Limitation of Liability
Accor is not responsible for:
· Unavailability of experiences for reasons beyond its control;
· Cancellations caused by weather, operational factors or force majeure;
· Indirect damages, loss of profits or any civil liability resulting from the use of the experiences.
· Acts of God or force majeure (pandemics, natural disasters, strikes, among others) exempt both parties from liability for unfulfilled obligations, while they are in force.
18. Customer Service Channel
Questions and requests should be directed to the official customer service channel: customercare@accor.com
Annex II:
TERMS AND CONDITIONS OF LIMITLESS EXPERIENCES ALL ACCOR FOR ALL SIGNATURE SUBSCRIBERS
1 Redemption confirmation is subject to ticket availability, payment confirmation and compliance with the requirements set forth in this term.
2 When requesting redemption, you will be notified within 3 business days whether your request has been approved or rejected. You can track your requests in your profile on the website and by email. Once the request has been approved, you will receive a confirmation email from our redemption platform to fill in your access details. Maximum of 1 redemption allowed per ALL program member per experience, subject to cancellation of excess redemptions. Duplicate redemptions or exceeding the maximum of one redemption per ALL member, whether through early redemption on this website dedicated to ALL Signature subscribers or through ALL redemption on the Limitless Experiences website, will be subject to cancellation.
3 When requesting redemption through the platform, you agree to the immediate debit of the points corresponding to the experience from your account. The redemption request indicates your real intention to attend the redeemed event. The requirements for confirming the redemption are: a current and active ALL Signature subscription account in the plans (Discover, Explorer or Absolute), total points required for redemption available in your account at the time of the request, ticket availability at the time of request.
4 In case of cancellation, the ticket may be canceled with a full refund of the redemption value only within 7 calendar days after the redemption request, in accordance with Art. 49 of the Consumer Defense Code, provided that it does not exceed 72 hours before the event and/or show, under penalty of loss of the total value of points paid.
5 Valid from 01/01/2026: Limitless Experiences rule for high-end events valued at 50,000 Reward points or more (such as Formula 1, Carnival, and others): events within this point range are made available exclusively or with priority to Diamond and Platinum members.
All other packages within this category are offered through auctions on the Limitless Experiences website, open to all members of the program. If there are remaining spots, redemptions may be made available, at the organizer’s discretion, to ALL Signature customers and to other ALL Accor categories, with no guarantee of availability.
Events valued at up to 49,999 Reward points are made available in advance to ALL Signature subscribers on the Experiences Hub and, subsequently, to all ALL Accor members on the Limitless Experiences website.
6 Cancellations requested more than 7 days after submitting the experience request on the ALL Signature Experiences Hub (https://www.allsignature.com.br/experiencias) are not eligible for refunds.
7 Cancellations must be requested exclusively by email at EXPERIENCIASALL-BR@accor.com, and the points will be recredited to the member’s account within up to 20 days after the refund request.
8 The ticket issued to the ALL member who completed the redemption is personal and non-transferable, and the member’s presence at the event is required to enjoy the experience. Redeemed tickets may not be sold or transferred to third parties. Access to events is granted through the name on the official list and the presentation of a photo ID.